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Birthdate format error when creating account

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20 Feb 2026, 10:19 AM
#1
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theehman

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Birthdate format error when creating account

https://Www.ronsound.com

When a customer tried to create an account the site would not accept the birth date format. I tried it myself with the same issue. What's going on here?

It's the latest version of ZC. I just had the usps module upgraded to fix the shipping.

20 Feb 2026, 1:49 PM
#2
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lat9

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Re: Birthdate format error when creating account

theehman:

Www.ronsound.com

When a customer tried to create an account the site would not accept the birth date format. I tried it myself with the same issue. What's going on here?

It's the latest version of ZC. I just had the usps module upgraded to fix the shipping.
The site's create account page no longer includes a date-of-birth, so it's even more difficult to see what's going wrong. By "latest version", I'm guessing that you mean zc2.1.0; please confirm.

20 Feb 2026, 1:55 PM
#3
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theehman

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Re: Birthdate format error when creating account

Sorry about that. I ended up just removing the birthday requirement and that took care of the problem. My web guy says it's a known issue with Zen Cart on mobile. Is that true?

20 Feb 2026, 5:46 PM
#4
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lat9

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Re: Birthdate format error when creating account

theehman:

Sorry about that. I ended up just removing the birthday requirement and that took care of the problem. My web guy says it's a known issue with Zen Cart on mobile. Is that true?
Depends on which mobile; Apple devices have been problematic in the past. I seem to remember some issue, but don't have time right now to research.