User tracking mod

TMontana:

Hi there...

I installed the User Tracking mod and after a reinstall of the sql databdase it was fine ( you have to apply the sql patch over the admin site!!!)

Well, my problem is the total time, idle time display:
Start Time: 13:54:31 Idle Time: 09:19:43 End Time: 13:54:31 Total Time: 09:00:00
where does the "9" come from?

Thx for help.

T.

NamSingh:

Someone asked this earlier in the thread, but could not find an answer.

I have the issue where the following idle time and total time shows, but is incorrect.

**Start Time:14:28:57Idle Time:08:42:20End Time:14:30:14Total Time:**08:01:17

Also if someone adds something to their cart then all session entries show the product in their cart, not the particlular session it should be in.

Does anyone know what makes this happen?
I too have a problem with almost all my usertrack logs starts off with a "9".
My time seems to be correct, server too. Mine is at the moment: Wed, 15 Aug 2007 00:22:54 +0200GMT.

I will paste an example of how it looks ( my problem) makes it hard to read the actual time user spend and what he has done.

Click Count: 5 **
Start Time:** 23:50:32
Idle Time: 09:33:06 **
End Time:** 23:51:23 **
Total Time:** 09:00:51
Country: Sweden IP Address: xx.xxx.xx.xxx
Host: OFFICE_IP_TO_HOST_ADDRESS
Originating URL: /webshop/
23:51:23: /webshop/
23:51:21: Ford - /webshop/index.php?main_page=index&cPath=270&zenid=278c0&&&&&&d5309c83d2e902
23:51:10: Fiesta III - /webshop/index.php?main_page=index&cPath=270_277
23:51:05: Ford - /webshop/index.php?main_page=index&cPath=270&zenid=278c0e028cac&&&&&309c83d2e902
23:50:32: /webshop/

Does anyone have a clue whats up with the "Idle Time" and "Total Time" ??

thanks

sleepless:

Is anyone else getting this with the user tracking. When you are just browsing through the categories, each page is recorded in the user tracking as page not found. If you click on an item it will record the item. But everything in between comes up page not found.

Anyone else have this? Or anyone have any idea what, if anything, is wrong?

Thanks in advance,

Kelly

I too have this problem and am trying to find out what is causing it. I have an "identical" test system operating on my local machine, but this system does not produce the same result.

So far I have no idea what is causing this and was hoping to get some leads through the forum.

stillrowing:

Originally Posted by sleepless View Post
Is anyone else getting this with the user tracking. When you are just browsing through the categories, each page is recorded in the user tracking as page not found. If you click on an item it will record the item. But everything in between comes up page not found.

Anyone else have this? Or anyone have any idea what, if anything, is wrong?

Thanks in advance,

Kelly

I too have this problem and am trying to find out what is causing it. I have an "identical" test system operating on my local machine, but this system does not produce the same result.

So far I have no idea what is causing this and was hoping to get some leads through the forum.
I should have added that a single click is recorded as two clicks: the first is a record of the page visited and the second is page-not-found.

This is obviously a very buggy mod with no real support. Use it for what its worth or use an external tracking service. Thats about the long and short of User_tracking.

studeo:

This is obviously a very buggy mod with no real support. Use it for what its worth or use an external tracking service. Thats about the long and short of User_tracking.

I wish there would be real support on this one. Seems to be a nice mod!

Any know about that weird "9" i'm getting? read 3 posts up about it.

thanks
D

stillrowing:

I should have added that a single click is recorded as two clicks: the first is a record of the page visited and the second is page-not-found.

I'm not observing your issues on various installs of ZC 1.37.

Look in your web server error log for clues.

Woody

dedj:

I wish there would be real support on this one.
Not recommended publicly posting zenid's.

Woody

I keep trying to make this work fully for me. As it stands, It does not process any IP information into it. Is there any known issues with a windows server?

I removed another mod as I thought it might have been in the way but no change.

Thanks

Looks like another mod that's not working for me.
Bad day I guess.

I uploaded the updated mod, uploaded the SQL...

I don't see any values in the Config via Admin, and nothing is reported during page views.

Tatiana

Anybody?

doublechecked all files so that you haven't forgotten to upload a file into proper directory?

if files beeing merged, merged the files and not missed something out?

user tracking config, should come up in under admin config, and under tools.

Dedj, all the files were there. The problem was the SQL patch included in the mod was not the right one, or wasn't complete.

I copy/pasted a couple SQL's posted on this thread and seems to work now.

Thanks,
Tat

Has anyone noticed if this module truly tracks everyone that enters your site? I have a huge discrepance between this module and google analytics. Google says that people are coming to my site from a keyword and user tracking has no track of them.

helpme:

Has anyone noticed if this module truly tracks everyone that enters your site? I have a huge discrepance between this module and google analytics. Google says that people are coming to my site from a keyword and user tracking has no track of them.

You can set User Tracking to not record spiders (this is recommended). Unsure but that may contribute to the discrepancy. To be sure check your server access logs.

Also keep in mind User Tracking only records visits to the shop (and/or admin). Your Google Analytics configuration may possibly be configured to record your entire website.

Note User Tracking can be set to not record admin logins if you wish. Depends on the code placed in your footer file.

If you're not sure what I am referring to here, search this thread for a not too distant post by me.

Note no developer is further developing or bugfixing this mod. But even in it's current form it continues to be a very useful tool.

Woody

helpme:

Has anyone noticed if this module truly tracks everyone that enters your site? I have a huge discrepance between this module and google analytics. Google says that people are coming to my site from a keyword and user tracking has no track of them.

I have that problem as well. I've contacted Google about it but they don't have a clue. In my store Google Analytics has a much, much lower number of visitor's. Google isn't tracking any visits from MSN Live, and I don't know what else isn't showing up.

Hi, Thanks for this great mod! I just have a problem.. all visitors have this IP: 172.16.10.1. I'm not sure if this is a mod issue. It could very well be a server configuration or something else. How can I fix it so I'll be able to see the correct IPs?

Any advice is appreciated!

PS: I did a google search for "zen cart 172.16.10.1" and many zen shops came up saying my IP is: 172.16.10.1. looks like many zen carts have the same issue.

I had user tracking working on my site with the exception that if I tried to exclude my IP then no records would show up at all.

A few days ago, however, without changing any UT settings it stopped tracking records. UT still shows, but always says that there are no records for this 24 hour period.

Any ideas where to begin troubleshooting this?

Thanks!
Audra

Yes rerun the sql file,

I sent it to you earlier

audradh:

I had user tracking working on my site with the exception that if I tried to exclude my IP then no records would show up at all.

A few days ago, however, without changing any UT settings it stopped tracking records. UT still shows, but always says that there are no records for this 24 hour period.

Any ideas where to begin troubleshooting this?

Thanks!
Audra

I have the same problem on both my sites. I did re-run the SQL and even reloaded the mod - but no change - Still "no records for this 24 hour period."

Audra, did Merlin send you a modified SQL? Any luck?

Thanks - Tim

Hi all,

I've installed User Tracking and it give fantastic info for someone just starting out with e-commerce. I do have one minor issue though. When I click on "View Session" my admin session is terminated and I have to log back in again, go into Tools/User Tracking and find where I was.

As I said, not a showstopper, but an irritant.

Does anyone know what might be causing this, or how to prevent it?

Thanks!

Possum.