User tracking mod

I installed user tracking mod and all is well, BUT now when I try to login or log out as a customer I get a 404 error. Am I missing something somewhere?

Hello All!
Well, I have used UT for quite some time under 1.2.7 and LOVED IT! I recently created some new sites in 1.3.8a and after reading all these posts am a bit hesitant to just do a contrib install. Are there any of our outstanding contrib developers who are working on this to make the mods for the new version 1.3.8a?
Don't take this as a complaint, I still think this is the BEST cart software and the BEST SUPPORT TEAM HANDS DOWN!!!

Hi all,
I did a search and can't find an answer ANYWHERE. My problem is if anyone has something in their shopping cart (guest or logged in member) user tracking shows that all entries have those items in their cart.

If someone can show me how to do a screen shot I will post a pic so you can understand what I mean.

Thanks for any help offered

Installed User tracking on ZC 1.3.8, and "Purge All Records" only purges a few records

May be associated with a logged Spider session (which I can not delete) which spans 3 days?

Hi,
It looks like I'm not the only person with this problem, but I couldn't find an answer in the forum...

I installed User Tracker onto Zen Cart 1.3.8. It tracks admin usage perfectly, but does not track normal usage. I added the code to the bottom of MY_TEMPLATE/common/tpl_footer.php like this:

It seems like it should work. I think it's crashing on the call to zen_update_user_tracking() because if I echo something after it, it doesn't show up. If I echo before it, it shows up.

I know the function is OK, though, since it tracks admin usage correctly.

Any ideas???

Thanks!
TJ

Does this mod work for 1.3.8 with no errors??

Alternative 3: RECOMMENDED, track all users except bots/spiders, requires Configuration->Sessions->Prevent Spider Sessions->true (I don't know if this works with Zen-Cart versions older than 1.2.6d).
<?php if (ZEN_CONFIG_USER_TRACKING == 'true' && !$spider_flag && function_exists('zen_update_user_tracking')) { zen_update_user_tracking(); } ?>
Using this won't help to display/receive all spiders/bots in user tracking.
I see about 12000 page views in this 24 hour period. Most of it are sessions of spiders/bots.
Is there a spider/bots text file which tells who is a bot of spider, maybe that this text-file need to be updated?

My host has recently upgraded PHP from 4.4.8 to 5.2.5 as the default.

Normally I receive upwards of 20,000 entries per day.

With PHP 4.4.8 I have no problems at all in displaying this quantity

With PHP 5.2.5 I can display fine up to 1,500 to 2,000 entries
Any more than this and I receive a "blank page"

I am using zen-cart 1.3.8a
MySQL 5.0.67-community-log
Apache/2.2.9

At this time I can switch between PHP versions but my host will soon remove 4.4.8

Any ideas what might be causing this problem?

gilby:

My host has recently upgraded PHP from 4.4.8 to 5.2.5 as the default.

Normally I receive upwards of 20,000 entries per day.

With PHP 4.4.8 I have no problems at all in displaying this quantity

With PHP 5.2.5 I can display fine up to 1,500 to 2,000 entries
Any more than this and I receive a "blank page"

I am using zen-cart 1.3.8a
MySQL 5.0.67-community-log
Apache/2.2.9

At this time I can switch between PHP versions but my host will soon remove 4.4.8

Any ideas what might be causing this problem?

MORE INFO...
My host just updated to PHP 5.2.8 and the problem is still happening.

Its almost as if PHP5 has a different memory size or time out limit to PHP4

After about 15 seconds of "thinking" time with more than 2000 entries it comes back with a blank page

It works fine (as it does with PHP4 all the time) for more than 2000 entries.

It has something to do with the size of the page returned to display. Over a certain size it appears to give up and return a blank page.

Any suggestions???

gilby:

MORE INFO...
My host just updated to PHP 5.2.8 and the problem is still happening.

Its almost as if PHP5 has a different memory size or time out limit to PHP4

After about 15 seconds of "thinking" time with more than 2000 entries it comes back with a blank page

It works fine (as it does with PHP4 all the time) for more than 2000 entries.

It has something to do with the size of the page returned to display. Over a certain size it appears to give up and return a blank page.

Any suggestions???

Sounds like you need to change some settings in your php.ini file. Change the max memory to 64MB, change the script execution time to something like 120 seconds or whatever will work for you. We use this mod with php 5.2.8 without any of these problems.

lankeeyankee:

Sounds like you need to change some settings in your php.ini file. Change the max memory to 64MB, change the script execution time to something like 120 seconds or whatever will work for you. We use this mod with php 5.2.8 without any of these problems.

This problem seems to occur with any generated page size greater than 1meg.
It also occured with the Sales Report mod for large page sizes

The default memory size for php 4.4.8 was 8meg
The default memory size for the php 5.2.8 was also 8meg
Further reading at the php site say that the default for php 5.2.8 should be 32meg

As suggested above I used a custom php.ini file and changed the memory size to 32meg

No more problems :clap:
It seems that my host did not increase the memory size for php5 as they should have

Thanks for your suggestion.

Hi all:

I just upgraded to 1.3.8a from 1.3.7 and I'd love to get the user tracking mod back working (I've looked into "Supertracker" but it looks to have some bugs too).

I PM'd bumba000 to request his modified files but have received no reply.

Does anyone have the working fileset for 1.3.8a? Please PM me!

Thanks

Matt

bumba000:

Im not going to put this up as an update but if you are having similar problems or any problems with your install into 1.3.8a pm me.
Ill give you the user_tracking.sql and the file set with the code that works in the footers.

I had forgotten what I did when I went from 1.3.7 to 1.3.8a to make user tracking work and I didn't bother to look at it now. I went to a working 1.3.8a store downloaded my working user tracking files. Then I went to my db and downloaded just the table structure of the user tracking table with the add if not exists.

I put all of this together in a package. Used it the other 1.3.8a stores and they work fine now too!:clap:

John

I also sent a PM but nothing yet.

Super Tracker works, but I'd really like to use "User Tracker".

If anyone has this working I'd like to know what the fix is.

Thanks,
Gary

I have it installed and working on 1.3.8 is it supposed to not work? I must be missing something.

It will work in 1.3.8, but not like it did in 1.3.7, not even close.

For me I can't stop it from displaying spiders like Google, or Yahoo. Which means that once Google or Yahoo hits my site they will use up all allotted space and nothing else will be recorded.

It also records the pages I look at. I've set it to not record my IP, but it does anyway

I sell phyiscal products in the store, and Info products under Marketing Software Group.

I use Zoom Stats, http://www.marketingsoftwaregroup.com/products/zonestats/index.html

to record ALL pages, but User Tracker is best for store stats.

Did you upgrade from 1.37, or is your 1.38 a fresh install?
Do you have any other MODs installed?

Gary

Hi Gary,,its a new install,,,so thats why I dont know what I m missing! Yes I have another mod installed. I installed image handler 2, which I think is working well. The Zen Cart software is the best.
Barry

Yes...User Tracking for 1.3.7 was the best such software I've used.

The ability to follow the path of users through the store was very useful. I'm not sure that SuperTracker or any other software allows you to do the same thing.

I would certainly be willing to make a "donation" to someone with the programming ability (which I lack!) to get this working for 1.3.8.

Matt

I could see how that would work now. Since my store is new I have only a few records to look at...now that google and yahoo are starting to spider they are taking up space that customers normally would. Now I understand. I would donate to.

Barry

Is it possible for user tracking mod to track clicks to other pages.
I have a link on some of my products to open another page in a new window it can be seen here:
http://www.personalised-certificates.com/index.php?main_page=product_info&cPath=14&products_id=142

If you look in the product description and see the link at the bottom. I would like to be able to have user tracking track that page too.

Thanks

No...this mod will only track the Zencart pages that a user accesses.

I still haven't got this mod working in v1.3.8. If anyone is able to help, please PM me!

Matt