Emily-MommysTouch:
ME AGAIN!
Sorry to be such a pest but I had deleted some items that were on earlier invoices after they were sold out. This caused a problem in that QB could not import them from QBI since I did not have Models entered in for my items at that time.
Yesterday my techinal support added the module to Zen that allows you to go back and edit orders. So I went into the old orders and added models. However the orders still wil not import. Do you have any idea whay that would be?
Also I am having ordes that are not importing because they are not "in balance" What can cause that since I do not charge sales tax?
BTW I do have the newest version of QBI
Thanks in Advance
Emily,
You added model numbers, but those items also need to exist in the Products list for your store, and those products need to exist in QB. Also, since you deleted those products in your products list, their products_id number is also invalid. What you would have to do is add those products back into Zen Cart, and then edit those orders to include the "new" products instead of the deleted ones.
Importing old orders can be a problem if you have deleted those products. QBI needs to refer back to the product list in order to properly construct products with attributes, and to change the language (if this option is selected) so that the invoice lists products in the store owner's language regardless of the customer's language. What I will likely do in a future version of QBI is allow QBI to create a generic product line for those items that it can't identify because they are missing. This will at least allow you to import old orders and help you to troubleshoot. Then at least you could modify that order in Quickbooks to replace the missing item.
In the meantime I suggest that you give up on importing old orders! It simply can't be done if you have deleted products (until I update QBI to accommodate this)! In the future, if you no longer wish to sell a product, you should set it to inactive in Zen Cart instead of deleting it. This is what you have to do in Quickbooks (set item to hidden) -- it doesn't allow you to delete items that have been used in transactions, because as you can see it can mess up all your record keeping and access to prior transactions. Unfortunately, Zen Cart doesn't prevent this (it should, in my opinion).
As for the out-of-balance transactions, it may be that you still don't have all the discount coupons set up and matched, or that you have deleted old discount coupons as well. If you look at the iif file in a text editor, you should be able to see what the issue is. If you need help with this, give me a call and we can do some additional consulting.
Thanks,
Adam