Paypal IPN orders not being relayed to cart or emailed to owner or buyer

Sorry folks, the stuck-orders tool doesn't know anything about what happened at PayPal ... it's just a snapshot of the order that was sent to PayPal.
The only way to know what happened at PayPal is to receive the IPN data from PayPal ... and if your server failed to do that ... too bad. You'll have to match things up manually.

As for adding a "cancel" or "delete" option in the Stuck Orders tool ... yes, you can add that sort of thing if you wish. All the tool is doing in the admin is showing you records from the paypal_sessions table. A simple delete of the selected record will stop them from being displayed to you ... permanently.

NOTE: These questions are more pertinent to that contribution than to this thread.

Just to follow up my PayPal problems of not receiving echecks in admin or by email, it is fixed! The last update did indeed resolve it as we had our first pending echeck through paypal today. All happened as it should with both email and it is in the admin.
Thanks for the effort to get this resolved.

Has this problem been fixed i just got a order and the customer used paypal but no invoice was sent out to me or the customer nor those the order show up in admin area.

For us the problem was resolved in the March Paypal update.

The only remaining problem I have is failed echecks go back to New status. However I only just installed the May update so it may be ok now.

Where are these updates i don't see a paypal payment mod in the down load section

In the PayPal Express forum ... :smile:

http://www.zen-cart.com/forum/showthread.php?t=56216

My stuck order viewer module isn't working. I am getting this:
Displaying 3 records...
PAYPAL SESSION INFO for record #1, which expires on 1181592332
Session_ID=42d2bf16702bc4e4e094153ab52b39a5
customers_host_address => localhost
cartID =>

Catchable fatal error: Object of class shoppingCart could not be converted to string in **
rabbitinmyhat.com/admin/view_stuck_paypal_orders.php** on line **71

**I couldn't find anything that looked wrong on line 71, but I'm not that knowledgeable on php.
Ad, when I moved from this page to another admin choice, I got logged out of admin. Is that to be expected?

Thanks

I tried 3 more test orders today Paypal IPN and still no record of orders in ZC admin.

First I re-uploaded the PP patch from May, removed PP IPN, then reinstalled PP IPN.

Ran the test orders.
I am getting paid okay and getting the PP email that the payment was received. The customer got the receipt from PP. But there is no sign of the orders. No confirmations, no copies of confirmations, no record in Customers-->Orders and the Stuck Order viewer won't work.

For the last test, I turned on the debugger for PP IPN. I have no idea what that does or where to look for a log. Will the debug log tell me anything?

I found the June 17 patch for IPN and installed it. My IPN worked. Thank you.

But what about my stuck paypal orders view? Any suggestions?

I'm confused....will this patch help with the seo mod not working correctly when trying to checkout with paypal?

Broken code with the SEO is not going to help PayPal work correctly if it breaks that too ...

If you turn off the SEO does the PayPal work correctly with the new updates?

NOTE: Zen Cart v1.3.7.1 is out with this and other updates ...
http://www.zen-cart.com/forum/showthread.php?t=69769

Updated the IPN / Express thing and now Express works fine (and IPN.) I hope the SEO mod is fixed because it worked great (except for the PayPal and check out problems.)

pcdesigns:

I'm confused....will this patch help with the seo mod not working correctly when trying to checkout with paypal?

No. The SEO mod bug is a bug in that contribution, not in the Paypal module.

If this has already been posted my apologies. I too have had the problem with receiving money from paypal, but not getting the order. I have found out that the orders are stored in the admin area under customers/paypal IPN. This is one extra step for me, but as long as I get the order information that is all that matters.

Thanks,
Randy

Upadte from the above post. It appears that all the orders are there prior to upgrade to 1.3.7.1 after that no orders are there. Sorry

Randy

Randy,
Please turn on debug log-to-file in your PayPal module, then do some test transactions, and then download, zip, upload, and post a link to the logs.

Pauls:

This PayPal problem has been discussed before, however I have tried the fixes and checked the settings, but PayPal will not send, or the cart will not allow PayPal to send the information required so that we know what the customer purchased. PayPal takes their money, paypal tells us that we have money, however paypal does not tell us what was bought or does any of this information appear anywhere in the cart.

Here are what I have tried so far

I have tried renaming the following file /includes/languages/english/lipstyle/meta_tags.php to meta_tags.php.bak but this did not seem to have an effect.

I then un-installed and re-installed the PayPal module from within Admin, this had no effect.

I have checked that the email matches perfectly the main email account in paypal.

I have this set (as suggested int the cart admin area) https://www.buystephenmackey.co.uk///ipn_main_handler.php ... this is pasted in the IPN place at paypal, only I am not convinced about the 3 ///'s ... however I left them like that in Paypal, as that is how the cart says they should be.

I have set the chmod settings on ipn_main_handler to 777 and it is in the root html folder of buystephenmackey.co.uk

I have set the autoreturn URL to this (suggested by the zen cart)
https://www.buystephenmackey.co.uk///index.php?main_page=checkout_process
this appears to work correctly as the shopper does get back to our site after paypal process.

I would be most grateful if someone could help in this regard, and suggest a fix as the shop is currently live, and we have had a couple of PayPal orders already and I am having to ask the customer for 'which items they bought' as I have no idea, only the amount they spent!

Please help if you can.

I have this exact problem where Paypal just listed "Purchase from ND Trading Enterprises" and product ID is 1. I read this thread but do not understand how to solve this problem so the correct product description is passed to Paypal so we know what the customer ordered. Thanks in advance and sorry I am very new to Zen Cart. -- Jet

anhjet:

I have this exact problem where Paypal just listed "Purchase from ND Trading Enterprises" and product ID is 1. I read this thread but do not understand how to solve this problem so the correct product description is passed to Paypal so we know what the customer ordered. Thanks in advance and sorry I am very new to Zen Cart. -- Jet

Zen Cart doesn't pass the details to PayPal when using the IPN module. It only passes the full details if you're using the Express Checkout module.

You're probably posting because you've discovered that your orders aren't showing up in Zen Cart after payment was made at PayPal. That issue is a communications problem between your server and PayPal. There is a lengthy FAQ talking about those issues here:
http://www.zen-cart.com/wiki/index.php/PayPal

DrByte....
I finally got a transaction I was able to get a log on with the PAYPAL not passing back the order. It was an echeck... here is the link to the log... http://www.foilman.com/store/includes/modules/payment/paypal/logs/ipn_1191005112_qFkg.log

I NEED HELP ASAP!!!! This is happening WAY too much and it is too late by the time I find out because my customers are already made their orders are 1 1/2 weeks late cause they wait a week to get it and I didn't even start to ship yet cause I didn't know about it!!! WE NEED A FIX PLEASE!!

Rich Fallon
Foilman.com

DrByte:

Zen Cart doesn't pass the details to PayPal when using the IPN module. It only passes the full details if you're using the Express Checkout module.

You're probably posting because you've discovered that your orders aren't showing up in Zen Cart after payment was made at PayPal. That issue is a communications problem between your server and PayPal. There is a lengthy FAQ talking about those issues here:
http://www.zen-cart.com/wiki/index.php/PayPal

Thanks Dr. Byte. So I won't be able to see what the customer order: product description and ID from Zen Cart unless I use Express checkout module?

I've read the FAQ from the wiki page and checked everything it says there but it did not work. My customer and test orders still return in "purchase from ND Trading" description instead of real product description.

Thanks for any help.

Jet