No Redemption Code in Email

When i purchase a test gift certificate it does not send a Redemption Code or any link to my website in the gift certificate email. I have been all over this forum, i have been to faqs, the admin, tried all kinds of crazy things, and i cannot find the solution.
This is the email i get:

You recently purchased a Gift Certificate from our online store.
For security reasons this was not made immediately available to you. However, this amount has now been released. You may now visit our store and send the value of the Gift Certificate via email to someone else, or use it yourself.
The Gift Certificate(s) you purchased are worth $5.00
$5.00

i can only get a redemtion code if i send a gift c from the admin. i
what i am doing wrong? do i not have something set properly?
does anyone know?

If you are logged in at the time you release the Gift Certificate, it is automatically applied to your account.

thank you so much for your response. this is really driving me crazy.

so, if i understand correctly, if a customer is logged in and they purchase a gift certificate, they will not recieve a redemption code. right? but one has to be logged in to purchase anything. so, they will never receive a #? right?

if that is the case how can another person redeem a gift certificate that was given as a gift? (they would need the redemption # or the persons login. i don't understand this at all.

do you mean logged into the admin?

i disabled the gift certificate queue since and the # or a link to my site still doesn't show.

do you know of any links that i can access that will explain this? i haven't been able to find anything about the redemption # anywhere. i feel like i am asking a question that was probably covered a million times somewhere.

thank you very much,
darrian

i'm such a ding dong (every once in a while). please disregard the question about sending a gift to another person - i get that now. wow.

i now think i may have somewhat of a grasp. but, to make sure can you please at least tell me that nothing is broken - that this is just the way the shop works? by the way, i do love zen cart. i despised it at first because i thought it despised me.

thank you.

thank you,
darrian

Hello Kim,

i have tried everything:
logged in/out
que/no que
wax on/off

searched high and low the wiki, faq, and forum.

no matter what i do, there is no redemption CODE and no LINK to the store in the email the customer gets after purchasing a gift certificate.

it is something i am not doing properly? i cannot figure this out.

maybe i still don't understand the Remption Code process, but shouldn't there be a redeem # in case the customer wants to print out the email and give it as a gift in an envelope or something?

anyone? help. please. thank you. thank you.

darrian

You are not doing anything wrong.

There is no need for a redemption number on a gift certificate that you buy.

However, if you email one to someone either by admin or from your customer account (to send part of the gift certificate amounts you've purchased), then THAT email will have a redemption code.

thank you for the answer!

i assumed that a customer would receive a redemption code.
but, the fact that a customer does not get a code means the only way for them to give a gift certificate to another person is via email. right?

do you have any recommendations as to the best way to get around this? - to make sure that a customer recieves a code just in case they would like to print the email and give it as a gift? to me, this would be a likely scenario.

have a good day,
darrian

When someone purchases a Gift Voucher they receive an email with a link in it, which they use to Redeem that Gift Voucher. It's then added to their Gift Voucher Balance. Depending upon which version of CCGV you have installed they can then:

1. Go to their Shopping Cart (when logged in) and go to GV Send. From there they can email the Gift Voucher (all or part of it) to someone else, along with a personal message.
2. With a small modification to CCGV they can also go to their Account page and send it from there.

Vger

Vger:

Depending upon which version of CCGV you have installed they can then:

1. Go to their Shopping Cart (when logged in) and go to GV Send. From there they can email the Gift Voucher (all or part of it) to someone else, along with a personal message.
2. With a small modification to CCGV they can also go to their Account page and send it from there.

No modifications needed in v1.3.x

thank you for your response to my question.

you see, the problem i am also having is there is also NO link in the email. - at all.

so, to me it doesn't appear to be a complete email and is a confusing experience for the customer.

i do not know which version of ccgv i installed. i just installed zcart about two weeks ago. i opted for a test site installation, so the gv module was already installed when i started working with it.

so, there is no link to my store in the email. any suggestions?
thank you for all of the help!

-darrian

urbanfarmer:

do you have any recommendations as to the best way to get around this? - to make sure that a customer recieves a code just in case they would like to print the email and give it as a gift? to me, this would be a likely scenario.

You could email it to yourself (same or different email address, doesn't matter), print it, and physically deliver it. The code is good for anyone who chooses to redeem it ... it's not tied to a given email address.

dr. byte, i'm not sure if you are joking about delivering it physically, but either way that's pretty funny. it sure would be great customer service.
delivery by mail seems to defeat the purpose of selling gift cs online.(to me)

seriously, is there a way to generate the number in the first email the customer gets? some people are going to want to print out the gift certificate as it is a "gift".

maybe i should just let it go. it could be worse.

at any rate, thank you again for your help explaining this to me. you certainly took a load off of my head.

p.s. i don't know which people on this board are responsible for developing this cart and maybe you are one of them, but i want them all to know that i love it and have grown quite attached to my new little zen cart.

oh, i think it's coffee time.

have a good day

The team: http://www.zen-cart.com/index.php?main_page=infopages&pages_id=9

I was actually serious about printing out the email.

I suppose one could write a module that would add an option to the "Send A Gift Certificate" page that would allow you to print the page with a referral code on it, instead of only emailing it. Regardless, you'd still have to generate it from within your account after the administrator has released the Gift Certificate funds to your account.

that is a great idea about the module. (i would do it myself, mmm but it is a little over my head at this point in time and i am sick and tired of breaking my zen cart.)

just want to say thanks for your response and for the link to the team page. i was surprised to find out that the team is so small. wow. I really cannot imagine how busy your lives must be.

good luck in all of your endeavors!

If you want the option of sending people real (printed) Gift Vouchers then I'd run them as two separate products.

Product A would be a nicely printed physical Gift Voucher, with a weight attached to it so it would be a non-virtual product with a shipping address and shipping charge (to cover your printing and postage costs). If you don't have a physical shop and they stilll have to use it online then set up a Discount Coupon for that amount and print the Discount Code on the paper Gift Voucher. Make sure it's set up for single use only.

Product B would be an e-Gift Voucher with no weight, and no shipping charge.

The problems that might arise would be if you had an online shop and a physical shop - keeping track of the use.

Vger

hello Vger,

thank you for ideas. i think they are good, but i am trying to avoid sending a gv by mail. once i get the store going that may change.
who knows.

have a good day