Gift Certificate Issues

I full well know it is something I am doing wrong but after fiddling with it for 3 hours I am breaking down and asking :)

The Module for Gift Certificates is enabled under Orders...and I set up the Gift Certificate. I assume I have done something wrong in one of those 2 steps but cant figure out what.

I created a category names Gift Certificates.
Within that category I have a product named Gift Certificate
Here's my settings...

Product Status = In Stock
Date Available = EMPTY
Manufacturer = EMPTY
Product Name = GIFT ART2_5
Product Free = No
Call for Price = No
Priced by Attributes = No
Tax Class = None
Products Price = 2.50
Gross = 2.5
Product is Virtual = Yes
Always Free Shipping = Special, Product/Download Combo (I use this because I don't like the Free Shipping tag as all my stuff is virtual and thought customers would get confused...although for this I did try Yes, Always Free as well and it didn't solve the problem.
Products Quantity Box Shows = Yes
Product Qty Minimum = 1
Max = 0
Units = 1
Product Qty Min/Unit= Yes
Put in a description...and a thumb.

When I purchase the certificate the e-mail I get just shows like its a regular file..not a certificate at all and nothing shows in my Gift Certificate Que.

In the orders Module under Order Total Modules it says Gift Certificates ot_gv and these are the settings:

Gift Certificates

This module is installed
true

Sort Order
840

Queue Purchases
true

Include Shipping
true

Include Tax
false

Re-calculate Tax
None

Tax Class
--none--

Credit including Tax
false

Not sure what I am doing wrong but wondering if its a setting somewhere else that is doing it :( I do have my order status set to show as delivered and not processing after going to paypal as all my stuff is virtual and paypal as payment method...so not sure if that is messing it up but as I don't have to wait for anything I wanted people to realize they had a zip there and not be confused by the "processing" status.

Hope that all makes sense. Any help someone could give would be GREATLY APPRECIATED :)

HUGS!!

ann :)

You know sometimes you have to type it all out to see how dumb you are ROFL..I read and re-read everything and for some reason EVERYTIME I read about calling it GIFT I read it as Product name---GRRRR DUUUUUUH LOL MODEL it has to be under MODEL!!! HAHAH ok sorry I knew it was me so I guess I know where inlies my boo boo now :)

HUGS!!

ann :)

LOL yep that fixed it but I do notice one odd thing that maybe someone knows how to fix....

When I tried to send the gift certificate to someone it says this:

Dear Michelle -----,

You have been sent a Gift Certificate worth $2.50 by Michelle -----
Ann says:
Here's a Gift Certificate for you!

Why does it say she has been sent a $2.50 Gift Certificate by herself? Shouldn't that read my name? So shouldnt it say:

You have been sent a Gift Certificate worth $2.50 by Ann -----

Sorry to ask but that seems like I bought something from inside her account...instead of sending it from mine to hers...which is strange and may cause alarm. The person I am sending it to is an actual customer and I am logged in as me obviously not her so I am a bit perplexed LOL (although we can see that doesn't take much LOL)

HUGS!!

ann :)

Thanks for the update ... that will be a real help to others who also need the coder's new glasses perscription ... :blink:

I also tend to read that way at times ... so you are not alone ... :cool:

hi ann,

earlier in this thread you mentioned a setting for your Gift Certificate:

Always Free Shipping = Special, Product/Download Combo (I use this because I don't like the Free Shipping tag as all my stuff is virtual and thought customers would get confused...although for this I did try Yes, Always Free as well and it didn't solve the problem.

I would also like to avoid the free shipping tag (seems redundant/confusing for a GC)....Could you explain the "Special, Product/Download Combo" setting? How did you create this option?

sincerely,
james

Well I didn't create it, I just used it to solve the problem of the big FREE SHIPPING sign at the top. (It's the sewcond shipping option atleast in the newest version of zencart) I did read here that there were other ways to get rid of that...but this has thus far been the easiest solution for me. In honesty I dont exactly know what the option means but it did work for my purposes :yes:

That probably didn't help much but as I am still learning...I dont know enough to help much LOL...sorry...

Anyone know about the other problem with the name when you transfer the certificate though? Still cant figure that one out LOL

HUGS!!

ann

A few problems from v1.3.0 with displaying the wrong sender/receiver information on the gift certificate emails were fixed in v1.3.0.1

I'm having the same problem as Ann was having with Gift Certificates not appearing in the queue when purchased. I have a category called Gift Certificates and products within that category following this infomation:

Status: In stock
Products Name: £10 Voucher
Product is free: No
Call for price: No
Attributes: No
Price (Net): 10.00
Virtual: Yes, skip shipping address
Always free shipping: Yes
Quantity box shows: Yes
Qty Min: 1
Qty Max: 0
Qty Units: 1
Qty Min/Unit Mix: Yes
Products Quantity: blank
Products model: GIFT-10 (as per instructions)

In my Module for Gift Certificates we have:
Installed: true
Sort Order: 840
Queue purchases: true
Re-calculate tax: none
Credit including tax: false

My only payment option is Paypal. It all goes through fine, accepts the money but then nothing shows up on the customer's "My Account" page and nothing appears in the admin gift certificate queue.

Any suggestions?

Turn off the Always Free Shipping ... this is not for Gift Certificates ... just the GIFTXXX for the products_model and the Product is Virtual YES ...

What version of Zen Cart are you using?

I've changed Always Free Shipping to "No, normal shipping rules" but it still doesn't work. I think this may be an IPN problem though as I tried a Test Product that worked last month, and that order didn't appear now either. Very frustrating! I've gone through ALL the Paypal troubleshooting steps suggested by Merlin to no avail. I'll go and solicit some suggestions on a Paypal thread. Thanks anyway, Linda

What happens if you turn on Check/Money Order and buy a Gift Certificate?

Sorry for the delay. I've done that like you suggested and gues what - it works!!!! That means I've got a Paypal problem, doesn't it! How annoying!!!!!

Thanks for your help

What version of Zen Cart are you using?

Clean install or an upgrade?

If an upgrade, what version were you?

How did you upgrade?

What version of Zen Cart are you using?
1.3.0.1

Clean install or an upgrade?
Clean install

I'd upgrade to v1.3.0.2 ... then uninstall and reinstall PayPal and reconfigure it ...

Go to the Modules ... Order Totals ... and check the settings on the Gift Certificates that they look right for you ... mark them down ... uninstall and reinstall and configure ...

Do all regular orders now, that do not include Gift Certificates work?

How about Gift Certificate with a regular product?

How about Gift Certificate alone?

Ok, I'll try that.

Everything else works with check/money order, regular products and everything else! It's just when I use paypal.

Does PayPal not work on any kind of order then?

Or just with the Gift Certificates is there an issue?

I'd still start with the upgrade to v1.3.0.2 ... uninstall PayPal ... Reinstall PayPal ... Reconfigure PayPal ... then we see what's left ... :smile:

Paypal doesn't work with any order.

I can see you've seen my thread in Payment modules (here). I'll give that a couple of days then try the upgrade if there's no success. (I would try it straight away, except the friend I am making this site for is becoming a little impatient and I am not particularly confident that I won't completely mess up the site if I do the upgrade!!!)