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Missing images in Admin area?

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21 May 2006, 9:59 PM
#1
lyon avatar

lyon

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Missing images in Admin area?

Last week for no apparent reason all the images in my admin area stopped showing up. I have no idea how to fix this and to say the least it makes it a bit difficult to navigate the pages and to see active shopping carts.

The rest of the shopping cart (front end) is fine, as well as all th eback end functions. It's just weird.

Any body have any clues?

Lyon

21 May 2006, 11:30 PM
#2
ajeh avatar

ajeh

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Re: Missing images in Admin area?

Do you see the outline of the broken buttons?

If you click right on it ... check the path it goes to and the permissions on the images ...

If not ... look in the source code ... is the button code there? If so, follow the path to the button and check the permissions ...

Linda McGrath
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22 May 2006, 3:38 AM
#3
lyon avatar

lyon

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Re: Missing images in Admin area?

Hmmmm...

When I right click to view the images they appear fine. In fact if I hit the back button on the browser afterwards the image shows up. The images don't show as a broken box or outline though, the only thing visible is the alternate wording on the screen.

Permissions seem fine and the source code hasn't been changed. It's not only buttons missing but ALL images including the product photos in the preview pages in the catalog area.

I didn't change any permissions or code before of the missing images happened. Is it normal for code to "disappear"?

Very perplexed.

22 May 2006, 3:42 AM
#4
ajeh avatar

ajeh

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Re: Missing images in Admin area?

We don't have disappearing buttons ...

What browser are you using?

Did you try closing your browers, clearing cache and cookies and see if this resolves the problem?

Linda McGrath
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22 May 2006, 3:43 AM
#5
ajeh avatar

ajeh

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Re: Missing images in Admin area?

You also mentioned ...

Last week for no apparent reason all the images in my admin area stopped showing up. I have no idea how to fix this and to say the least it makes it a bit difficult to navigate the pages and to see active shopping carts.

What are you using for this?

Linda McGrath
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22 May 2006, 3:53 AM
#6
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lyon

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Re: Missing images in Admin area?

Ajeh:

What are you using for this?

What am I using for what?

22 May 2006, 3:54 AM
#7
ajeh avatar

ajeh

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Re: Missing images in Admin area?

You said it was hard when looking at active carts ...

What are you using to do this? whos_online or an add-on?

Linda McGrath
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22 May 2006, 3:55 AM
#8
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Re: Missing images in Admin area?

whos_online

22 May 2006, 3:57 AM
#9
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lyon

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Re: Missing images in Admin area?

I am on a MAC OS 10 using Safari and Firefox. I have been using the cart for a while now with no problems. Then all of a sudden no images. Just bizzare.

I will try to clear the cache and see if that helps.

22 May 2006, 4:11 AM
#10
lyon avatar

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Re: Missing images in Admin area?

Lyon:

I am on a MAC OS 10 using Safari and Firefox. I have been using the cart for a while now with no problems. Then all of a sudden no images. Just bizzare.

I will try to clear the cache and see if that helps.

Well clearing the cache and resetting the permissions didn't change anything. All the images are physically on my server. It must be something changes in the code which I doubt, since I don't muck around with that, or something my host has done which I will have to make a call on to find out if they have made any changes in the last week.

Thanks for your help.

22 May 2006, 6:37 AM
#11
drbyte avatar

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Re: Missing images in Admin area?

Typically if images are not showing, it's a permissions problem.
However, you said that navigating back and then forward again causes them to appear. Thus, it's not permissions, but rather some sort of timeout in your server sending the content to your browser.
You might check your server's errorlog just in case it's actually having some problems.

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22 May 2006, 3:53 PM
#12
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Re: Missing images in Admin area?

Just got off the phone with my host. It was something with pointing the admin panel to the wrong server and that was why the images were not showing. It's all fixed now. Thanks for everything, guys!