Urgent Help needed!

Ok guys help a fellow Zen Cart'er out:

I had Zencart 2.7x running fine on bl uer ip per DOT com which is hosted by BlueHost.com.

Last week I decided to upgrade it to 3.x buy downloading the upgrade. After downloading the files to my computer, I uploaded the folders and files to the server using my FTP program. Everything went fine, except after doing that, I went to the site, everything on there said "illegal access".

I called the hosting company up and had them do a full backup, and now I get a "HTTP 500" error.

Any input on this?

Should I do a full install again? Will that take away my excising products, settings, stylesheets, pictures, etc?

Thank you,
Sam

For your saighs, I hope you made a full backup of your store (all files + mySQL Database) before considering to upgrade.

Second - hopefully you tested this over a test server / different path on same server with different prefix name / database name before executing the upgrade in case of failing. :mellow:

In the mean time, hope you have set your site under maintenance if you did executed the upgrade under your live store - on the fly (unrecommended procedure).

If so, by simply restoring your backup should do the trick. :wink2:

That is where the problem is:

Full back up won't fix it. After fully restoring, it still says access denied on the main page. I did a daily back up, then a weekly back up, none of them fixed the problem.

When I look at my file structure, everything still look the same.

Should I do a full install? hopefully that would fix things?

Since your site returns a ' The page cannot be displayed ', it would be quite hard to determine if it is a server-side issue or a user-side issue would it ? :huh: :wink2:

Blue Host is telling me that server side is good. But howcome I can't pull any pages from the Zencart?

If the server-side is good and no one can see your pages on your own site ... it is quite problematic.

Please post your includes/configure.php file without your mySQL Server name, mySQL Database name, mySQL Login name and mySQL Password.

In the mean time, what does your web error logs states about this from your cPanel access ?

includes/configure.php

// Define the webserver and path parameters
// Main webserver: eg, http://localhost - should not be empty for productive servers
define('HTTP_SERVER', 'http://www.blueripper.com');
// Secure webserver: eg, https://localhost - should not be empty for productive servers
define('HTTPS_SERVER', 'https://www.blueripper.com');
// secure webserver for checkout procedure?
define('ENABLE_SSL', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_CATALOG', '/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_BLOCKS', DIR_WS_INCLUDES . 'blocks/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '/home/blueripp/public_html/');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '');
define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty
define('DB_SERVER_USERNAME', '');
define('DB_SERVER_PASSWORD', '');
define('DB_DATABASE', '');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', 'db'); // leave empty '' for default handler or set to 'db'

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'database');
define('DIR_FS_SQL_CACHE', '/home/blueripp/public_html/cache');

?>

Error Log:

31-Mar-2006 12:40:21] PHP Parse error: parse error, unexpected '.', expecting ',' or ';' in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34
[31-Mar-2006 12:40:30] PHP Parse error: parse error, unexpected '.', expecting ',' or ';' in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34
[31-Mar-2006 12:42:19] PHP Parse error: parse error, unexpected '.', expecting ',' or ';' in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34
[31-Mar-2006 12:51:11] PHP Parse error: parse error, unexpected '.', expecting ',' or ';' in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34
[31-Mar-2006 12:51:12] PHP Parse error: parse error, unexpected '.', expecting ',' or ';' in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34
[31-Mar-2006 12:56:04] PHP Parse error: parse error, unexpected '.', expecting ',' or ';' in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34
[31-Mar-2006 12:56:06] PHP Parse error: parse error, unexpected '.', expecting ',' or ';' in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34
[31-Mar-2006 13:08:58] PHP Parse error: parse error, unexpected '.', expecting ',' or ';' in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34
[31-Mar-2006 13:10:12] PHP Parse error: parse error, unexpected '.', expecting ',' or ';' in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34
[31-Mar-2006 13:10:13] PHP Parse error: parse error, unexpected '.', expecting ',' or ';' in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34
[31-Mar-2006 13:10:14] PHP Parse error: parse error, unexpected '.', expecting ',' or ';' in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34
[31-Mar-2006 13:11:37] PHP Parse error: parse error, unexpected T_CONSTANT_ENCAPSED_STRING, expecting T_VARIABLE in /home/blueripp/public_html/includes/classes/categories_ul_generator.php on line 34

I'm sure one of the DEV Team will have a definite answer for your posts above. :thumbsup:

CAUTION - this is just a thought until one of the devs arrive like the lone ranger.

Do you have a backup of admin/configure.php AND includes/configure.php from the live site? Even one that is weeks old would likely work. It appears that they were overwritten in the 'upgrade' and now key lines are empty.

CAUTION - if you think I was kidding earlier, well, don't.

Best wishes

The errorlog suggests that the includes/classes/categories_ul_generator.php may be bad.
The latest archived version of the CSS Flyout Menu is at:
http://www.zen-cart.com/archived_contributions/sideboxes/css-flyout-categories-v1.3.0.zip

That may be a start.

Hmm..

I tried that Dr.Byte, but no luck :(

this is what I get when I goto install directory:

Warning: main(../includes/classes/class.base.php): failed to open stream: No such file or directory in /home/blueripp/public_html/zc_install/includes/application_top.php on line 28

Warning: main(../includes/classes/class.base.php): failed to open stream: No such file or directory in /home/blueripp/public_html/zc_install/includes/application_top.php on line 28

Fatal error: main(): Failed opening required '../includes/classes/class.base.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/blueripp/public_html/zc_install/includes/application_top.php on line 28

SO my question again is, IF I FULLY install everything, would I lose all the product and customizations I have done?

Some files were missed during your upload operation from, either, FTP or cPanel's file manager.

Simply upload class.base.php under the zc_install/includes/classes folder and this error should not appear again.

Ok.. Thanks it worked. But now I have this error in install page:

Warning: main(includes/languages/english/index.php): failed to open stream: No such file or directory in /home/blueripp/public_html/zc_install/index.php on line 24

Warning: main(includes/languages/english/index.php): failed to open stream: No such file or directory in /home/blueripp/public_html/zc_install/index.php on line 24

Fatal error: main(): Failed opening required 'includes/languages/english/index.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/blueripp/public_html/zc_install/index.php on line 24

What should be changed for this? I looked at the file, but I am a little confused.

Why I am getting all these errors? Is it because I might be going from 2.6 to 3.x?

Why I am getting all these errors?

This has been explained on my post above.

Is it because I might be going from 2.6 to 3.x?

If so, then you must follow precisely the upgrade instructions from your docs folder. However, for your case, it's still a matter of missing files.

Simply upload your english.php file into your includes/languages folder. This error message should not appear again.

SO my question again is, IF I FULLY install everything, would I lose all the product and customizations I have done?You will need to update all your PHP files to merge your customizations into the new code. Your database changes will be retained, and the database can be upgraded by following the documented upgrade instructions.

Man... I am confused...

so if I download the full install and upload those to the server, then run the installation, it should be fine?

If you intend to do so, I'd strongly recommend to practice over a test folder from the same server or from a different server. This way, by maintaining this process, you won't ever override your live store and find yourself into disastrous situations. :thumbsup:

Once you uploaded all the files over your FTP / cPanel, all you need to do is to follow the installation instructions on your docs folder from the ZIP package you downloaded from Zen Cart's site.

OK thank's to your help I re uploaded all the files and went through the installation. I double checked everything and i didnt find any errors.

BUT, when I goto the main page I still get "Illegal Access" message.

when I goto admin, i get:

Fatal error: Cannot redeclare zen_validate_email() (previously declared in /home/blueripp/public_html/includes/functions/functions_email.php:421) in /home/blueripp/public_html/admin/includes/functions/validations.php on line 54

:( helpppp :(

Which installation process did you chosed from your test folder / server ? (Full or Upgrade ?)