DrByte:
There's no built-in feature in a default Zen Cart install to allow a customer to edit their order after it's been placed and to thereby ask for a different set of product selections.
Practically speaking, I suppose they could send an email and ask for the alternate format.
That is why I am asking jplanet how he did it because the description on the read&click.com suggests that it a very simple and automactic.
Also I would like to know how he has been able to have the GC work for the printable GC, so that when he sends the GC via the GC admin to purchaser they can have it their account so if they choose to change their mind and want to email the GC to someone else. The only way I can see is the purchaser has to input the GC code that was sent from admin into their shopping cart then cancel the order and then go into their account to see the GC amount.
This seems to be very complicated for the customer if they want to change, unless jplanet has set this up in a different way.
For the majority of the prinatble purchasers it would be impractical to have the GC amount in the purchases account because then the gifted person wouldn't have access to the amount. So really how have you done this??