If one looks at the ZC FAQ for Gift Certificates you will see the following statement after the Paragraph HOW DOES IT WORK THEN ?> **Upon release/approval, they are sent an email with a redemption code. **When they redeem that code either by clicking on the link or by keying in the code on the checkout-payment page (or the gv-redemption screen), then the customer will have GV funds available to them for use in that or future transactions.
What I have found is that this does not happen. If a customer buys a Gift Certificate the funds are credited to his/her Gift Certificate account. When credited the customer may send to another person a gift certificate from the ZC site. That new person will receive a redemption code.
The argument may be that the customer who first bought the Gift Certificate does not need at redemption code, because all he/she needs to do is go online and use or distribute the gift certificate money.
That is all well and good except that if (as we have on our site) the customer would like to downloadable gift certificate images and place redemption code on that printed certificate he/she will not be able to do so. He/she does not have a redemption code.
The question is: How can I have an automatic redemption code generated and sent to the original purchaser of the Gift Certificate as indicated in the FAQ?
PS For the onsite printable Gift Certificate that is sent from us I believe I have the answer as to how to generate a redemption code. Go to "Send Gift Certificate To Customers" and send the approprate amount to the administartor. Use the code found in Gift Voucher's Sent on the onsite printed Gift Certificate.