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Orders for items in quanty more than in stock?

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10 Jun 2006, 12:29 PM
#1
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lyon

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Orders for items in quanty more than in stock?

I just received an order where a customer ordered 4 items in large quantities. I can back order some of the items, since I don't have the quantity he ordered, but one item ordered is no longer being produced and I only had 1 in stock while he ordered 5. He also ordered 30 of an item when I only have 3!

Many of the items I sell are one of a kind art and cannot be sold in multiples.

Is there a way to keep the Zen Cart from allowing customers to order more than the total number of pieces in stock of products?

TIA for your help.

Lyon

10 Jun 2006, 1:00 PM
#2
ajeh avatar

ajeh

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Re: Orders for items in quanty more than in stock?

Check your Stock Settings and set it there that you cannot checkout with more than what is available ...

Linda McGrath
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10 Jun 2006, 4:31 PM
#3
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Kim

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Re: Orders for items in quanty more than in stock?

Lyon-

Just a small caution- If you do not normally get ordered for large quantities- please verifiythe payment and address to help prevent fraud.

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

11 Jun 2006, 2:19 AM
#4
lyon avatar

lyon

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Re: Orders for items in quanty more than in stock?

Thank you both! I went into the zen cart and put the watcha-ma-all-it to the right way so no more orders for more than I have.

I have e-mailed the prospective customer telling him his order will come in several shipments. I won't ship anything until I have verification from my credit card processor that his shipment address is valid as the billing address for the credit card. The customer has already e-mailed me back saying several small shipments is fine. I always worry on orders over $100 and wait a while for extra verification from the CC processor before I ship. Thanks for the caution though!

Lyon