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Order confirmation email

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15 Jun 2006, 10:28 AM
#1
mikeyg avatar

mikeyg

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Order confirmation email

the order confirmation email that goes out to a customer has a section giving instruction if a customer wants to phone through their credit card details. It shows our phone number but it has an extra '0' in it where a space would normally be ( UK phone number format with dialling code then a space and then the number)

eg 01234 888888. The space has a zero in it: eg 012340888888.

I cannot see anywhere in my database or language files where I have mis-typed the number with the extra zero.

Of course customers can't get through but I cannot seem to cure this issue. Any ideas where it might pick this number up from that I have not found which could be the issue or is there a bug with the code that is dropping the 0 in, in stead of a space.

Thanks

MG

26 Jun 2006, 8:00 AM
#2
mikeyg avatar

mikeyg

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Re: Order confirmation email

Does any one have any clues or ideas with regards to this issue. It is stopping customers calling me.

thanks

MG

27 Jun 2006, 4:12 AM
#3
kobra avatar

kobra

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Re: Order confirmation email

Use the developers tools in your admin ad enter a word or phrase that is in the email in question and search the catalog files for this and see what turns up.

27 Jun 2006, 11:41 PM
#4
mikeyg avatar

mikeyg

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Re: Order confirmation email

kobra,

I have done a search using the developers tool kit already for the phone number and it appears in 5 places, but none of them are wrong (i.e. none of them have the extra zero in).

I cannot see why the extra zero is being added other than the fact that the email template appears to have an expression in it which calls the number from some where and I belive it is the way the server generates this which is the issue (i.e. it is putting a zero rather than a space)

Anyone else got this issue?

Thanks

MG

28 Jun 2006, 11:08 AM
#5
jon_1 avatar

jon_1

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Re: Order confirmation email

Is it really necessary for the space to be there? Otherwise you can just delete it