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Wrong email entered by customer doesn't bounce

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Started by wolfsz on 16 Jun 2006, 5:42 AM · Views: 2,216

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16 Jun 2006, 5:42 AM
#1
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wolfsz

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Wrong email entered by customer doesn't bounce

Hi there
I had a case yesterday were a customer signed up and made a typo in their email address. The order arrived in admin etc. however none of the confirmation emails reached the customer. The strange thing is that I didn't receive any bounced emails to alert me to fact that something was going wrong. I only found out when the customer called me. Does anyone know how to fix this?

Wolf Skafte-Zauss
http://e-commerce-pros.com
Tools for E-commerce Professionals

29 Jun 2006, 5:13 PM
#2
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bootyrat

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Re: Wrong email entered by customer doesn't bounce

It just sounds like the typo was a legitimate email address as well
Someone out there has it.. lets hope you convert them into a customer..haha

30 Jun 2006, 4:59 AM
#3
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wolfsz

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Re: Wrong email entered by customer doesn't bounce

Thanks for your answer. Would be nice to get a customer accidently.
However I have tested it with email addresses that do not exist eg [email protected] and I still don't receive a bounced email. Any other ideas?

Wolf Skafte-Zauss
http://e-commerce-pros.com
Tools for E-commerce Professionals

20 Oct 2006, 3:44 PM
#4
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Re: Wrong email entered by customer doesn't bounce

I know this is a bit of a late reply to the original question but I am posting my solution here in case others search and find this post (as I did).

After consulting with my host I was told:

. . you need to add the command line switch "-F <from address>"

'Que?' Says I.

Fortunately you don't need to know what this means :-)

In Admin go to Configuration>E-Mail Options>E-Mail Transport Method

Click 'Edit'

Choose the 'sendmail-f' radio button

Click 'Update'

Hey presto! Bounced email will now be returned to 'Email Address (sent FROM)' as configured in Admin Configuration>E-Mail Options.

You might want to check with your host first as I think this might depend on the way sendmail is configured on your host's server.

Hope this helps,

Alan

workingIT.co.uk
working IT for business