e-check order not activated.

A customer ordered 3 downloads from my store, but paid using a paypal e-check. Once the e-check had cleared (10 days later), and I received the confirmation from paypal, he told me he was still unable to download his purchases. I went in and manually changed it from pending to processing and made sure all the yellow boxes were green boxes.

I got another email from him telling me he still hasn't got access to the downloads. I've changed the order status to "shipping" now. I have yet to find out if this worked for him.

1. Will changing it to 'shipping' work now?
2. Why didn't this become active as soon as the e-check cleared?
3. Also, will I have to change it manually myself for every time someone orders with an e-check?

I think I am running v1.2.6. Is the problem solved in 1.3? (I am gonna upgrade as soon as I have the time.)

Thanks,
-Luke

Hello there,

There has been an improvement with e cheque handling as far as I read in the latest release notes.

Regards,

Russ

I'm having the same problem but with the credit card payment. I already set it to "payment received" and the downloads still not showing up for the customer. I'm using v1.3.6. (also using Super Orders module).

ideasgirl -- your post is really a different issue.
Your settings in Admin->Configuration->Attribute Settings need to be adjusted to match your added Order Status entries from Admin->Localization/Currencies->Orders Status

Please open a new post explaining the problem, and describing your settings in both of the menu options I just mentioned.

Thanks DrByte... I knew I was lost somewhere there.... :lamo: