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Order email never arrived

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21 Jun 2006, 10:05 PM
#1
buymorecards avatar

buymorecards

New Zenner

Join Date:
May 2006
Posts:
47
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Order email never arrived

Hello,

First issue ever with orders since our inception almost a month ago. Received payment via Paypal via email (not a problem -- arrived fine).
However, the confirmation email of the order has yet to arrive.

When we checked the admin section -- no order confirmation showed up...(we can't figure out what they purchased) but the customer data was there. Ideas on how to retrieve or at least receive this order data??

If it helps, the buyer was international.
I have read that this is an issue with this new cart when they convert from their local currency to $USD.

Our info:

Server Host: () Database Host: localhost (127.0.0.1)
Server OS: Database: MySQL 4.1.14-standard
Server Date: 06/21/2006 15:00:13 Database Date: 06/21/2006 15:00:13
Server Up Time:
PHP Version: 5.0.4 (Zend: 2.0.4-dev)
HTTP Server: Apache/2.0.51 (Fedora

Our site : https://www.buymorecards.net

22 Jun 2006, 1:09 AM
#2
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
Plugin Contributions:
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Re: Order email never arrived

Was this working right when you tested your site before going live with v1.3.x?

What version are you running now?

Did PayPal ever work correctly?

Did you uninstall and reinstall PayPal to see if this fixes things?

22 Jun 2006, 2:06 PM
#3
buymorecards avatar

buymorecards

New Zenner

Join Date:
May 2006
Posts:
47
Plugin Contributions:
0

Re: Order email never arrived

Yup - everything was working fine until yesterday - Paypal and all.
We are running version 1.3.0.1

How does one uninstall/reinstall? Do u mean the ipn stuff?

I really do think it has to do with an international buyer. This is the first time we did not receive and orders email or it did not show up on the admin.

Ideas? how does one go about retrieving this data?

Was this working right when you tested your site before going live with v1.3.x?

What version are you running now?

Did PayPal ever work correctly?

Did you uninstall and reinstall PayPal to see if this fixes things?

23 Jun 2006, 11:39 PM
#4
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
Plugin Contributions:
1

Re: Order email never arrived

Go to the Modules ... Payments ... PayPal ...

Edit and write down your settings ...

Hit Cancel ...

Click on PayPal and click the Remove button ...

Then click the Install button and reconfigure ...

Does this fix it for you?