Will not confirm the order (Linkpoint)

Hi,

I am using Linkpoint api as my default and only payment module for my shopping cart. And my current situation:
My cart will not get past the 3rd step (checkout_confirmation). It just sits there thinking.

I have it in live mode with Link Point Central, but it just doesn't do anything. If I let it sit there for a really long time it will bounce back to step 2 (always). The posts on similar topics do not solve my problem though.

I am using site5 as my hosting company.

Any help appriciated.

And, what about CURL status and port 1129?

Hi,

I contacted my host and he told me that cURL is open at port 1129 and this port is bidirectional.
Today when i check my payment module then i got this error when i click on confirm button in my
checkout process > We apologize for the inconvenience, but we are presently unable to contact the Credit Card company for authorization. Please contact the Store Owner for payment alternatives.
I never ever got this error before today.
I tried the cURL test page in my cart here is the link what you understand from this please inform me
below is the URL of my cURL test page
http://www.admitu.net/order/extras/curltest.php

Hi,

How can i scan my port 1129. Is it open or not? When i contacted my hoster they assured me that it is open but i want to check
after reading this thread
http://www.zen-cart.com/forum/showthread.php?t=112853

developer_gtpl:

I tried the cURL test page in my cart here is the link what you understand from this please inform me
below is the URL of my cURL test page
http://www.admitu.net/order/extras/curltest.php

The CURL test seems to indicate that the port is properly open and communicating: http://www.admitu.net/order/extras/curltest.php?linkpoint=1

Hi,

If my port is open and communicating properly then why i am getting this error> We apologize for the inconvenience, but we are presently unable to contact the Credit Card company for authorization. Please contact the Store Owner for payment alternatives. Is there any problem in PEM file which holdind RSA private key. I got this from link point and how it wrong. Plz help me.

Do you have CURL PRoxy enabled in your Admin->Configuration->My Store settings? That should always be disabled, unless your host tells you that it's needed.

Hi,
I have checked and this is disable. I talk to my hoster regarding this and he is asked me

Can you let us know where the error occurs ? If it's a script, can you let us know how to replicate the issue you're seeing ? The firewall is configured for both inbound and outbound connections on port 1129:
ACCEPT tcp -- 0.0.0.0/0 0.0.0.0/0 state NEW tcp dpt:1129
ACCEPT tcp -- 0.0.0.0/0 0.0.0.0/0 state NEW tcp dpt:1129
How can i replicate the error from the script?

developer_gtpl:

How can i replicate the error from the script?Well, um, the most obvious way to replicate the error would be to place an order.
... which brings up another couple questions:

• have you seen the problem happen yourself?
• how often does it happen?
• can you make the problem happen on demand? ie: is it consistently happening or only occasionally?

Hello,

I place an order and getting the error. It always happens and this is not occasionally. How do i get rid off from it?

In Admin->Modules->Payment->Linkpoint API, there is a "Debug Logging" option.
Set it to Log to File.
Then do a transaction which causes the error message.
The look in your /cache/ folder, retrieve the log file, and post its contents here.

There is no option of debug logging in link point api module. Below is the link for screen shot of the module.
http://nehakishor.com/zen%20cart.bmp
How can i generate log file from here?
My Zen cart version is 1.3.7.

Hello Dr Byte,

To test link point, whether there is problem with the zencart version or not, i install a fresh zen cart 1.3.8a on my server and also include link point payment module with it. But it showing an error> The xyzxyz.pem certificate file cannot be found. and my PEM file is there. Why it is showing this error? I copied this file from my original zencart payment module folder. Is there any need to generate the new PEM file for my testing store, if yes then why?

Good call on installing the newer version, at least for testing.

No, you shouldn't need to regenerate the PEM file.
But, the file must be able to be read by the server, and depending on the server configuration you may need to set the file's permissions to maybe even be publicly-accessible.
FAQ on Linkpoint setup: https://www.zen-cart.com/tutorials/index.php?article=298

Hi,

My problem got resolved. There were two reasons:

1. Port 1129 was not open in my Site5 webhost. There support is really not good. Even after requesting them clearly, they took 3 days to open up the port.
2. The merchant ID provided by linkpoint was not correct. Merchant ID and PEM file number should be same, but in our case it was different. After going through linkpoint_api.php, i realized that voth must be same. That worked out.

Thanks for great help from everyone. Specially Mr.Byte.

Cheers !