Missing orders & customer record in Admin

NOW HEAR THIS!!! I DO NOT USE PAYPAL!!!!!! I USE AUTHORIZENET AIM TO PROCESS MY ORDERS.

I just want to make the above clear so I dont get suggestion for paypal. I have read a lot of threads on this subject but none seem to point me in the right direction.

1- zencart version is 1.3.0.1 - clean install.

2- orders process without a problem.

3- Authorizenet approves without a problem. Sends a confimation e-mail to customer & myself..

4- An order confiramtion email goes to customer and myself.

BUT - NO RECORD SHOWS UP FOR THE ORDER OR THE CUSTOMER IN THE ADMIN.

Someone please help a desperate zenner.

Start with a upgrade to v1.3.0.2 ... then let's peek at things from there to see what might be up ...

ALso ... peek in your database via phpMyAdmin at the orders table ...

Are the orders hiding in there?

If so ... go to the Admin ... Customers ... Orders ... and type in a valid orders_id to search for ... does the order show?

If so, check the Modules ... Order Totals ... and turn on the Totals ...

thanks,

will follow you're suggestions & get back to you.

So far,

• The orders are NOT in the "Orders Table" and the customer is NOT in the "Customer Table".

• Modules....Order totals... is turned on.

Will start preparing for upgrade to 1.3.0.2

Hold it!

Customer is not in customer table ...

Can you create a new account ... then go peek in your database and see if you are in there?

Are you sure your Catalog and Admin configure.php files are using the same database?

Ajeh:

Are you sure your Catalog and Admin configure.php files are using the same database?

What do you have set in your /includes/configure.php for:

define('DB_SERVER', 'blah blah blah');
define('DB_DATABASE', 'blah blah blah');

vs the same lines in your /admin/includes/configure.php

OK,
just completed upgrade to 1.3.0.2

What's next. Still don't see orders or customers.

Do your paths and database name and server match in the two files:
/includes/configure.php
/admin/includes/configure.php

And don't post the actual information here ...

But if you can create a customer ... it has to be in the database ...

Do you see the new customer in your database?

/includes/configure.php has the same as /admin/includes/configure.php

define('DB_SERVER', 'localhost'); // eg, localhost - should not be empty
define('DB_DATABASE', 'herbschi_zc3');

What add-ons or customizations have you installed on your site?

Linda,

there is NO PROBLEM!!!!

YOU'RE LAST POST TRIGGERED A DORMANT PART OF MY MEMORY AND I REALIZED THAT I AM WORKING WITH A NEW INSTALL OF ZENCART IN A DIRECTORY CALLED /ZEN1/.

My original install was into a directory called /zen/. I had problems with it and had to do a clean install.

However, it seems that some spiders came along and spidered /zen and i just found the orders in that database.

Thanks for your help.

Now I need to set up (if possible) a redirect from /zen to /zen1.

I hate it when dormant parts of the brain suddenly show themselves and leave me wondering why my head is so sore from scratching it while trying to figure out the obvious. DOH !

I am not laughing ...

I am not laughing ...

I am not laughing ...

:lamo:

Don't feel too bad ... I got the T-Shirt ... many many many times over on that one ... betcha you will do this again sometime ... but then find the fix real quick ... :cool:

marvin:

Now I need to set up (if possible) a redirect from /zen to /zen1.

Why?

If you're upgrading, you can certainly rename your upgraded site to be the same name as your "old" site....

I hope a lot sooner than this time.

By the way, how do I get around this problem:

Spiders have crawled my old /zen but the good cart is /zen1.

Can I just rename /zen to /zen2 and then /zen1 to /zen ??

are there any references to /zen in any files??

or can my host do some kind of redirect?

when you type at 1 word per minute you tend to get ansers before you finish typing your questions.