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Zen not recording orders from worldpay

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6 Jul 2006, 8:48 PM
#1
michaelchild avatar

michaelchild

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Zen not recording orders from worldpay

Please Help i have installed worldpay, the problem is when i put an order through
i get the following message.

... your payment has been cancelled!
Response from WorldPay:

This is a TEST TRANSACTION. No money has changed hands

Your payment has been cancelled. Please contact us for alternative methods of payment. If you have experienced any problems with your payment please contact WorldPay immediately.

Our ref:

You will find WorldPay contact information here

Any suggestions welcome!
Thanks

6 Jul 2006, 11:45 PM
#2
Kim avatar

Kim

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Re: Zen not recording orders from worldpay

Is the module and your account set to Production or Live mode instead of test mode?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

6 Jul 2006, 11:53 PM
#3
michaelchild avatar

michaelchild

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Re: Zen not recording orders from worldpay

i have tryed it in both, no matter what the order goes through as far
as world pay can see but the shop thinks the order was canceled
during the payment process. if you go through to the payment pages then click
cancel instead of make payment you get the same message.

7 Jul 2006, 2:40 AM
#4
Kim avatar

Kim

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Re: Zen not recording orders from worldpay

Are you trying to test with your shop down for maintenance?

BTW- It is bad form to post the same problem in mutiple threads.

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

7 Jul 2006, 6:14 PM
#5
michaelchild avatar

michaelchild

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Re: Zen not recording orders from worldpay

i was unsure where to write my message. sorry!

11 Jul 2006, 3:23 PM
#6
davidinho avatar

davidinho

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Re: Zen not recording orders from worldpay

I've also got this at the moment because I haven't enabled WorldPay yet - you have to log in and submit test transaction codes and I think then ask them to confirm that your site meets all their requirements.

I'm pretty sure that message means your integration is fine

hth

15 Sep 2006, 5:02 AM
#7
hangly_man avatar

hangly_man

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Re: Zen not recording orders from worldpay

My first customer reported getting this message too, that it was a test transaction and that no money had changed hands.

However, the email I got from WorldPay says the transaction was a success. What's going on here?

Site is not down for maintenance, I am not in test mode, and I did a test transaction myself with no trouble.