Returns Mod - no email sent

Hi Again

Well I cant seem to find the fix, Ive double checked all the files are present and uploaded them all again into the correct TEMPLATE directory(s) (in my case 'classic' which I think is correct).

I uploaded the suggested header file fix(by cherylthe_fix) for the Admin email problem and un-installed and installed the SQL code but again still get nothing emailed to Admin.

The version I am using is 2.3.0 which I understand to be the latest version which includes the fixes.

I must be doing something wrong.........

Also, am I correct in saying that the return is notified via email only, or should I see anything against the order specified or on the admin pages ?>

Any help appreciated !

Chris

ccn1:

Hi Again

Well I cant seem to find the fix, Ive double checked all the files are present and uploaded them all again into the correct TEMPLATE directory(s) (in my case 'classic' which I think is correct).

I uploaded the suggested header file fix(by cherylthe_fix) for the Admin email problem and un-installed and installed the SQL code but again still get nothing emailed to Admin.

The version I am using is 2.3.0 which I understand to be the latest version which includes the fixes.

I must be doing something wrong.........

Also, am I correct in saying that the return is notified via email only, or should I see anything against the order specified or on the admin pages ?>

Any help appreciated !

Chris

What are your e-mail settings?

admin -> configuration -> e-mail options

Hello there,

Please see below list of email config, (domain part of the email removed)

Title Value Action
E-Mail Transport Method smtpauth

E-Mail Linefeeds LF Info

Use MIME HTML When Sending Emails false Info

Send E-Mails true Info

Email Archiving Active? true Info

E-Mail Friendly-Errors true Info

Email Address (Displayed to Contact you) [email protected] Info

Email Address (sent FROM) [email protected] Info

Emails must send from known domain? No Info

Email Admin Format? TEXT Info

Send Copy of Order Confirmation Emails To [email protected] Info

Send Copy of Create Account Emails To - Status 0 Info

Send Copy of Create Account Emails To [email protected] Info

Send Copy of Tell a Friend Emails To - Status 0 Info

Send Copy of Tell a Friend Emails To sales@ Info

Send Copy of Customer GV Send Emails To - Status 0 Info

Send Copy of Customer GV Send Emails To [email protected] Info

Send Copy of Admin GV Mail Emails To - Status 0 Info

Send Copy of Customer Admin GV Mail Emails To [email protected] Info

Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info

Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info

Send Copy of Admin Orders Status Emails To - Status 0 Info

Send Copy of Admin Orders Status Emails To [email protected] Info

Send Notice of Pending Reviews Emails To - Status 1 Info

Send Notice of Pending Reviews Emails To sales@ Info

Set "Contact Us" Email Dropdown List Account Removals [email protected], Order Enquirys [email protected], Missing Orders [email protected], Mailing List Removal [email protected], Returns [email protected], General Support [email protected], Info

Allow Guest To Tell A Friend false Info

Contact Us - Show Store Name and Address 0 Info

Send Low Stock Emails 0 Info

Send Low Stock Emails To [email protected] Info

Display "Newsletter Unsubscribe" Link? true Info

Audience-Select Count Display true Info

SMTP Email Account Mailbox [email protected] Info

SMTP Email Account Password ******* Info

SMTP Email Mail Host mail.xxxxxxx.co.uk Info

SMTP Email Mail Server Port 25 Info

Convert currencies for Text emails £,£:€,€

Many thanks for your time !

Chris

Hi clydejones

Sorry to pester, did you spot anything out of the ordinary in my email settings ?

Cheers

Chris

ccn1:

Hi clydejones

Sorry to pester, did you spot anything out of the ordinary in my email settings ?

Cheers

Chris

E-Mail Transport Method smtpauth

You could try

E-Mail Transport Method sendmail

Hi clydejones

Changed to 'sendmail' and still no customer email im afraid....

Regards

Chris

ccn1:

Hi clydejones

Changed to 'sendmail' and still no customer email im afraid....

Regards

Chris

Have you checked your junk mail folder settings

HI there

Sorry for the delay in response.

After being away and checking my mail on return, I found that the change from SMTPAUTH to 'send mail' made the difference. Now the customer and Admin receive their respective emails.

This is fine for now.

Thank you for your help.

Chris.

Hi clydejones,

I've installed this mod(RMA) on my site and I want to add a "Print" buttom next to the "Send Now" buttom, so my customer can print the "RMA form" from my website and attached it in the return box to me! Please help me write some code for it!

Thank you for your help!