Contact Us, not sending email

15 Jul 2006, 7:15 AM

#1

Zen Follower

Join Date:: May 2006
Location:: Japan
Posts:: 322
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Contact Us, not sending email

My contact us forum isn't sending emails, if I go through it, it looks like it sent an email, but no email shows up. Is the Doc in? Can anyone help w/ this?

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15 Jul 2006, 7:33 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Contact Us, not sending email

do you have anything in the 'contact us pulldown list' field in the email settings?
if not, that's fine... it uses the "Store email address"
Do either of the above have more than "one" email address listed? If yes, do they have a comma and space between them?
Are all the email addresses formatted properly?
What version of Zen Cart?
What version of Apache/IIS?
Are create-account emails working?
What email software have you attempted to receive these emails in?

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

15 Jul 2006, 7:53 AM

#3

godspeed27

Zen Follower

Join Date:: May 2006
Location:: Japan
Posts:: 322
Plugin Contributions:: 1

Re: Contact Us, not sending email

do you have anything in the 'contact us pulldown list' field in the email settings?
yes, [email protected]
if not, that's fine... it uses the "Store email address"
ok
Do either of the above have more than "one" email address listed? If yes, do they have a comma and space between them?

just one listed

Are all the email addresses formatted properly?
I think so
What version of Zen Cart?
Zen Cart 1.3.0.2
What version of Apache/IIS?

How do I find this, I have siteground as my host

Are create-account emails working?
No, I guess not, so when someone creates and account, I should get an email, right?
What email software have you attempted to receive these emails in?
I am using the cpanel and firebird, firebird for the most part but checked it through the cpanel

Skin Evolution.
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15 Jul 2006, 8:30 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Contact Us, not sending email

when "you" create an account, do "you" get a confirmation email?

when you place an order, do you get a order-summary email?

is siteground hosting you on a linux/unix server, or windows server?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

15 Jul 2006, 8:35 AM

#5

godspeed27

Zen Follower

Join Date:: May 2006
Location:: Japan
Posts:: 322
Plugin Contributions:: 1

Re: Contact Us, not sending email

when "you" create an account, do "you" get a confirmation email?
Yes, the account holder gets an email

when you place an order, do you get a order-summary email?
Yes
is siteground hosting you on a linux/unix server, or windows server?
Linux/unix

Skin Evolution.
Lynda.com,its a great place to learn.
Camelot Hosting,it's where my site calls home!

E-Start your Zen-Cart,KH is the Man, Thanks for all the hard work!

15 Jul 2006, 8:53 AM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Contact Us, not sending email

Try emptying the contact-us pulldown setting so that it uses the store email address.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

15 Jul 2006, 8:58 AM

#7

godspeed27

Zen Follower

Join Date:: May 2006
Location:: Japan
Posts:: 322
Plugin Contributions:: 1

Re: Contact Us, not sending email

Man, Doc, for real when are you coming to Japan. I am going to buy you a beer!:thumbsup:

Skin Evolution.
Lynda.com,its a great place to learn.
Camelot Hosting,it's where my site calls home!

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15 Jul 2006, 9:14 AM

#8

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Contact Us, not sending email

haha ! :D

The problem is likely that the address you had entered didn't follow the proper format, as described in the help text next to the field where you enter the email address. For the contact-us pulldown, if you enter anything, you need to supply both the name and the email address, using the prescribed pattern.

Or, you can leave it blank and it'll just use the store address.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

15 Jul 2006, 9:15 AM

#9

godspeed27

Zen Follower

Join Date:: May 2006
Location:: Japan
Posts:: 322
Plugin Contributions:: 1

Re: Contact Us, not sending email

Ok, cool. My bad, but for real man, you ever come to japan. I will hook you up.

Skin Evolution.
Lynda.com,its a great place to learn.
Camelot Hosting,it's where my site calls home!

E-Start your Zen-Cart,KH is the Man, Thanks for all the hard work!