Checkout doesn't work when you change address

See http://www.adorneya.com/

Checkout works just fine, unless you decide to change your shipping address on the first step.

If you do change the shipping address on the first step, it takes you to a page that shows your new address, but then no shipping options below, just the message box and the "continue" button. When trying to continue, you are bounced back to step 1, because you haven't chosen a shipping option.

Zen Cart Version 1.3.0.2
PHP Version: 4.4.2 (Zend: 1.3.0)
Database: MySQL 4.1.19-standard
Server OS: Linux 2.4.21-27.ELsmp

Is this a bug with 1.3.0.2 or something wrong with just this site?

Thanks!

Just a note that I've looked at this a bit more, and if I use the second address, I can never get shipping choices during checkout, and if I switch back to the first one, it works fine. There seems to be a problem recognizing any addresses other than the original one entered when registering.

Yes - this is a previously-reported bug we're working on.

I did find a way around this.. granted that it's half-arsed..

after adding the shipping address and losing the shipping methods.. go to 'my account' and edit/re-save the shipping address.. then back to checkout and bam-o.. it works.. pretty wild..

Just thought that I'd add my little 'observance' to this in the insignificant hope that it helps somehow..

I have an addition to this one: If you have two addresses in your account, tax is calculated based on the default address, rather than the address you're checking out with, which is obviously problematic if one of the addresses is in the shop's state and one isn't. Any news on this one? :)

That could be related to the bug, or it could be a result of how you have your Tax Basis configured.... Admin->Configuration->My Store->Tax Basis (product) and (shipping)

Some more info on this, if it helps. I think this is the same bug. My client tested her site and reported this back to me:

"The only problem I ran into is that when you enter the shipping address in the Check out: Step 1 - Delivery Information Page it doesn't calculate any tax on the new address. However, if you enter the exact same address into the address book and select it from there during check out it calculates the tax rate perfectly.

I've also noticed (and I'm not sure if this is related) that you can enter invalid addresses if you enter them in the Check out Step 1 page. For instance, you can enter the prov. as British Columbia and the Country as USA. If you try and enter this same invalid address into the address book directly it doesn't accept it and propmts you to choose a State."

Thanks!

Yes - same issue. Fix will be included in next release.

Any chance on a patch before then? this bug has caused us to lose numerous sales..

DrByte:

Yes - same issue. Fix will be included in next release.

just installed v1.3.5 and i still have this issue... any news?

Since the The user CAN select a New Address from the Address Book Entries, I have implemented a simple work around to this problem. I modifed the file tpl_modules_checkout_new_address.php located in the /includes/templates/template_default/templates/ directory by REPLACING the form with a message and a link to the page to 'Add a New Address Book Entry' to prevent the user from adding a new shipping address on the form since it does not work.

Here is the modified code in file tpl_modules_checkout_new_address.php:

for which version of Zen Cart ?

Zen Cart 1.3.0.2

the problem with selecting the right zone when changing addresses during checkout was fixed in v1.3.5

DrByte:

the problem with selecting the right zone when changing addresses during checkout was fixed in v1.3.5

djc8000 in the post above said - just installed v1.3.5 and i still have this issue... any news?

I am not ready to go through the pain of the upgrade yet - think I'll wait until all the kinks are worked out.

I do want to thank ALL the people that have helped create this awsome program !!!

I just visited someones shop to review, and I think i found a related issue:

It seems that 1.3.5 defaults the zones to the shops default country (or maybe just to USA?) when a customer tries to edit the address.

So as a Dutch customer I get the Netherlands as country combined with the USA states dropdown, when I try to edit the address. And then after choosing one of the USA states (since I have no other option) the only way to edit the province/state is to switch to another country first, and then switch back to the Netherlands.....

(included a screenshot which hopefully clarifies it a bit)

edit: tried to include screen shot but ...

paulm:

I just visited someones shop to review, and I think i found a related issue:

It seems that 1.3.5 defaults the zones to the shops default country when a customer tries to edit the address.
Yes. Noted. Solution nearing completion.