No Payment Methods being offered on checkout

27 Jul 2006, 12:34 PM

#1

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No Payment Methods being offered on checkout

When checking out of my cart at http://www.kentmusictechnology.co.uk/catalog I am not offered any payment methods.
I have set the cart up to accept payment via Paypal , and I have left the credit card option open for just now for testing. Usually my cart [on other sites] will show both options.
Any idea where I've gone wrong?

27 Jul 2006, 12:44 PM

#2

high2k

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Re: No Payment Methods being offered on checkout

Replying to my own post in order to offer more info. about the problem.

In actual fact the problem seems to lie with getting to step 2 in the checkout process. I cannot proceed past step one.
Any help on this one would be much appreciated

27 Jul 2006, 1:43 PM

#3

ajeh

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Re: No Payment Methods being offered on checkout

Your Products have 0 weight ...

Does this mean 0 weight is Free Shipping? If so, install the Free Shipping freeshipper Shipping Module ...

If not, change the 0 weight setting in the Shipping/Packaging so that 0 weight does not mean Free Shipping and install a Shipping Module such as Flat or Items or what have you to control your shipping ...

Linda McGrath
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27 Jul 2006, 1:56 PM

#4

high2k

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Re: No Payment Methods being offered on checkout

Order Free Shipping 0 Weight Status is already set to 0. I have shipping setup so that orders under £500 have shipping of £12.50 and orders over £500 are free. To do this I have enabled Flat Rate shipping and have allowed free shipping on orders over 500.
Is there perhaps some conflict here?

27 Jul 2006, 1:58 PM

#5

ajeh

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Re: No Payment Methods being offered on checkout

Do you have Zone set on the Shipping Modules?

Linda McGrath
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27 Jul 2006, 2:01 PM

#6

high2k

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Re: No Payment Methods being offered on checkout

No. Zone based rates are not isntalled

27 Jul 2006, 2:19 PM

#7

ajeh

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Re: No Payment Methods being offered on checkout

For giggles ... turn on the Free Shipping freeshipper Shipping Module ...

Linda McGrath
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27 Jul 2006, 2:24 PM

#8

high2k

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Re: No Payment Methods being offered on checkout

Why? And what should I input into the various boxes within free shipper?

27 Jul 2006, 2:26 PM

#9

ajeh

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Re: No Payment Methods being offered on checkout

Install the Free Shipping freeshipper not the freeoptions ... I want to see what this does to your shipping ...

Linda McGrath
If you have to think ... you haven't been zenned ...

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27 Jul 2006, 3:14 PM

#10

high2k

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Re: No Payment Methods being offered on checkout

OK I've done that.

27 Jul 2006, 3:15 PM

#11

high2k

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Re: No Payment Methods being offered on checkout

I've left Free Shipping Cost @ 0 is that OK?

27 Jul 2006, 3:20 PM

#12

ajeh

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Re: No Payment Methods being offered on checkout

Could you switch to Classic template for a few ...

Something is not working correctly if you have Free Shipping freeshipper and Flat flat.php loaded and no Zones on either ...

Linda McGrath
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27 Jul 2006, 4:10 PM

#13

high2k

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Re: No Payment Methods being offered on checkout

Ok on classic now

27 Jul 2006, 4:25 PM

#14

ajeh

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Re: No Payment Methods being offered on checkout

Go to the Modules ... Order Totals ...

Uninstall the Shipping and Reinstall ... but do not change any settings ...

Linda McGrath
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27 Jul 2006, 4:43 PM

#15

high2k

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Re: No Payment Methods being offered on checkout

OK done that

27 Jul 2006, 4:47 PM

#16

ajeh

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Re: No Payment Methods being offered on checkout

Something just isn't right in the code ... or you have a setting off that we are missing ...

So let's review ...

1 Shipping/Packaging 0 weight is set to NOT mean Free Shipping

2 No Zones are set on the Shipping Methods

Edit each Shipping Module ... write down the settings ... Remove All Shipping Modules ...

Install Flat and Item ... leave the defaults ... do NOT customize ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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27 Jul 2006, 4:58 PM

#17

high2k

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Re: No Payment Methods being offered on checkout

Ajeh:

Something just isn't right in the code ... or you have a setting off that we are missing ...

So let's review ...

1 Shipping/Packaging 0 weight is set to NOT mean Free Shipping OK

2 No Zones are set on the Shipping Methods If you mean Modules > Shipping > Zone Rates, then yes this is NOT installed. However Zones > Zone Definitions is set with a Zone name of UK

Edit each Shipping Module ... write down the settings ... Remove All Shipping Modules ...

Install Flat and Item ... leave the defaults ... do NOT customize ... OK
Thank you so much for being so helpful. I'd never have worked this out on my own

27 Jul 2006, 5:54 PM

#18

ajeh

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Re: No Payment Methods being offered on checkout

Next edit the Modules ... Order Totals ... Shipping Module and set the Free Shipping for over 500.00

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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27 Jul 2006, 8:09 PM

#19

high2k

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Re: No Payment Methods being offered on checkout

Done that and having to sign off for the night. House full of visitors. Will check back tomorrow, and thanks again for all your support.
This forum rocks!

28 Jul 2006, 11:26 AM

#20

high2k

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Re: No Payment Methods being offered on checkout

That seems to have done the trick. I've gone back to my custom template and it's still working. Just a bit scared to reinstate the £12.50 charge for orders under £500. What do you think is the best method to do this?