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Sales Tax Does Not Calculate During Checkout

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3 Aug 2006, 1:55 AM
#1
edigitalexpress avatar

edigitalexpress

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Sales Tax Does Not Calculate During Checkout

I am having trouble with the sales tax calculation during checkout. The total tax displayed is always showing $0.00, regardless of the tax settings.

I currently have a Tax Class set up for "Taxable Goods" based on the "Ship To Address" location. I also have a Tax Zone set up for "Michigan" with a tax rate of 6%. My test products are set up as "Taxable Goods". When I purchase one of the test products using a test customer with a shipping address in Michigan, the tax calculation still shows $0.00 during checkout.

The tax amount displays properly on the admin product catalog, but will not display during checkout.

Any help would be appreciated.

3 Aug 2006, 8:02 AM
#2
drbyte avatar

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Re: Sales Tax Does Not Calculate During Checkout

Admin->Locations/Taxes->Zone Definitions ... click on Michigan or click on Details .... what country/zone is chosen?

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3 Aug 2006, 7:35 PM
#3
edigitalexpress avatar

edigitalexpress

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Re: Sales Tax Does Not Calculate During Checkout

Hi DrByte,

United States is the country zone for Michigan. Thanks for your willingness to help!

3 Aug 2006, 7:38 PM
#4
drbyte avatar

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Re: Sales Tax Does Not Calculate During Checkout

So ... it says United States ... does it say "All zones", or "Michigan" next to it ?

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Zen Cart - putting the dream of business ownership within reach of anyone!
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

3 Aug 2006, 8:07 PM
#5
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edigitalexpress

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Re: Sales Tax Does Not Calculate During Checkout

It says Michigan

3 Aug 2006, 8:23 PM
#6
drbyte avatar

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Re: Sales Tax Does Not Calculate During Checkout

What version of Zen Cart?
How many upgrades have you done?
What addons have you installed?
What is your URL?

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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

3 Aug 2006, 9:16 PM
#7
edigitalexpress avatar

edigitalexpress

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Re: Sales Tax Does Not Calculate During Checkout

I am currently running version 1.2.6

I have a hosting service that installed ZenCart. I don't know what addons or updates have been installed, if any, yet.

My store is currently under construction, but I have made the store live for you to take a look. The URL is https://www.edigitalexpress.com

3 Aug 2006, 9:28 PM
#8
drbyte avatar

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Re: Sales Tax Does Not Calculate During Checkout

Yikes. Not sure if you built that template yourself or purchased it. It looks similar to a purchased template of a particular vendor ... and they tend to supply a full set of PHP files with their template due to their pervasive and non-zen-like modifying of numerous code files to force their desired look and feel. Often they break other things in the process.

I'd start by putting up a fresh install of Zen Cart... in your case, v1.2.6. Then go through all the admin settings one by one and make them the same as your current site's admin settings ... while testing the cart for tax-calculation accuracy all the way along. (So start with the tax-settings first and make sure they work right.) Then once all the settings are the same and still working right, start replacing PHP files from custom site to fresh site, and test until it breaks ... then you'll know which file is causing the problem. Then you'll have to determine the best approach to fix it.

Or you could just ask the folks who provided the template to fix it ... You might want to do a fresh install of just their code first to be sure it's not something you did after installing their files.

Sorry ... not an easy thing to diagnose...

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

4 Aug 2006, 4:18 PM
#9
edigitalexpress avatar

edigitalexpress

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Re: Sales Tax Does Not Calculate During Checkout

Thank you DrByte for the in-depth analysis.

This is a custom template that I purchased from a developer. I'll follow your instructions accordingly.

I appreciate you help! It's good to know that there are people out there willing to assist a New Zenner with dificult problems like this.

Best Regards,

eDigitalExpress

7 Aug 2006, 2:29 AM
#10
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Re: Sales Tax Does Not Calculate During Checkout

I'm having this same issue. Is the solution to re-install or upgrade zen cart? :-(

~Nia
https://www.candyinyourcloset.com/Estore