Error: Sorry, there is no match for that email address and/or password

Hi,
I have got most of my shop working. But when I create a new customer it sends me the email but when I try to log on to the shop. It gives the following
Error: Sorry, there is no match for that email address and/or password.
When you check in the admin page the user is there and active etc
I notice there was a entry for this problem and the solution was to reinstall Zen Cart. I hope someone can indicate what is wrong without a reinstall please ??
my shop is here

http://www.loba.org.uk/zcatalog/

Kind Regards
Mike:shocking:

Incorrect information Sorry,
when you logon as the user the screen just loops to
Welcome Guest! Would you like to log yourself in?
Type a incorrect password or username and you get the

Error: Sorry, there is no match for that email address and/or password

Which is correct
When you input the correct email and password
we are back to the loop

Welcome Guest! Would you like to log yourself in?
Help:wacko:

Might be a session handling problem.

Which version of Zen-Cart are you using ?

Would it be possible to post your URL - pointing to your techsupp.php file ? (Can be found in your zc_install folder from the package you recently downloaded - simply upload it under your root folder).

Additional info:

Make sure that you do not attempt to login with one of your admin account - from the store-front, since it will not work. Only customers account will work when authenticating through the store-front.

I am getting this error after upgrading 1.2.7 to 1.3.5

Customers are all there, but I keep getting the no match error when I try to login with a customer account.

Did anyone find a fix for this?

We have not duplicated this error ...

Check that both of your:
/includes/configure.php
/admin/includes/configure.php

Are both pointing to the correct database ...

Also, try creating a new account ... does that work?

Ajeh:

We have not duplicated this error ...

Check that both of your:
/includes/configure.php
/admin/includes/configure.php

Are both pointing to the correct database ...

Also, try creating a new account ... does that work?

Yup, they are both pointing to the correct database.

I created a new account and was able to login, after account creation. I logged out and was able to login again with the new account. Tried again with the old customer details and was still unable to login with that one.

Any chance you are using the wrong email address or password for that account you cannot get in with?

Ajeh:

Any chance you are using the wrong email address or password for that account you cannot get in with?

ROFL! OMG I am sooo embarrased! Yes, that is what I did. I thought I had changed that password, but it appears I hadn't!:blush: It was still the old password, not the one I thought I had changed it to! Must have been in one of my testing sessions I did with an old test version! DOH!

Thanks for your trouble! LOL

/me snicker ...

I would never laugh at ... but I sure as heck will laugh with you ... :lamo:

Hi,
I have checked both the configure.php files
Here is the url to my shop
http://www.loba.org.uk/zcatalog/index.php?main_page=index

Thanks for all your help so far
Regards

Mike

I am having this problem no matter how many new fake accounts i make i will just make them logout and then try to login and i get the error message.
:wacko:

AvieLF-

The URL where this is occuring?

Amarok:

Hi,
I have checked both the configure.php files
Here is the url to my shop
http://www.loba.org.uk/zcatalog/index.php?main_page=index

Thanks for all your help so far
Regards

Mike

Check and see if you have in the Session settings of the Admin ...

Recreate Sessions True

If so, set that to false ...

What version Zen Cart are you running?

Clean install or an upgrade? If an upgrade from what version? And how did you do the upgrade?

Hi,
That did the trick :D .
For future reference ZEN CART version was 1.3.5
Many thanks for your help just off to put the open sign out :D

Kind Regards

Mike

Hey there,

I'm having the same error with one of my clients. Luckily, the thing hasn't gone live yet.

I keep creating the same account over and over but can't log in to any of them.

I've created a new account with a completely different email address and bam! still nothing.

I know the config files match up as the new customer appears in the admin area. I know the passwords correct because when I go to the forgotten password page it tells me the email doesn't exist.

I was messing about the audience function before to rectify an error I had with the email utility not being able to handle the massive amounts of customers.

I've installed the debugging utility and nothing shows up.

Can anyone help?

Thanks :blush: