Hi Guys, I am learning the ins and outs of Zen cart. When a customer makes an order, and the order is processed, payment sorted etc, what do we do once the order is copmleted, set it to 'Update' ? I am not sure ? then we delete it after printing the invoice ? any ideas and pointers would be great.
:lookaroun
Cheers
Dan.

You can do whatever you like.

By default, Zen Cart comes preconfigured with 4 order status levels:

• Pending (meaning payment has not been received yet ... thus not processing the order yet)
• Processing (meaning payment received ... working on processing the order)
• Shipping (meaning you've shipped the order ... basically it's "done" at this point)
• Update (only used for downloadable products when you need to re-activate an expired download)

Many shopowners leave orders in Processing status. Some will update them to Shipping (perhaps rename Shipping to Shipped). Still others add lots more status levels.
If you have some other accounting system where you record all your orders in full detail, then you might consider deleting orders from Zen Cart admin ... but if Zen Cart is the only place where you store those details, it would be wise to keep your data there until you are no longer required to retain the details. Keeping the data online also allows you to run reports.

Thanks for the info DrByte, this is all new to me so am learning as I go along :thumbsup: . How do I go about changing 'Shipping' to 'Shipped' and maybe add a category 'Order Complete' ?

Cheers
Dan.

Hi there
Admin > Localisation > Order Status

DrByte:

You can do whatever you like.

By default, Zen Cart comes preconfigured with 4 order status levels:

• Pending (meaning payment has not been received yet ... thus not processing the order yet)
• Processing (meaning payment received ... working on processing the order)
• Shipping (meaning you've shipped the order ... basically it's "done" at this point)
• Update (only used for downloadable products when you need to re-activate an expired download)

Many shopowners leave orders in Processing status. Some will update them to Shipping (perhaps rename Shipping to Shipped). Still others add lots more status levels.
If you have some other accounting system where you record all your orders in full detail, then you might consider deleting orders from Zen Cart admin ... but if Zen Cart is the only place where you store those details, it would be wise to keep your data there until you are no longer required to retain the details. Keeping the data online also allows you to run reports.

Dandownunder said: Thanks for the info DrByte, this is all new to me so am learning as I go along . How do I go about changing 'Shipping' to 'Shipped' and maybe add a category 'Order Complete' ?

Additionally, may I ask...... how to add the status "Cancelled"

Thank you.
K.N.

In Admin,
-> Localization
--> Orders Status

=============
Pending (default)
Processing
Delivered
Update

The above texts and contents can be modified.
However, the sort orders of them should not be altered.

And for more status, just add it and to follow the above items.

.

Thanks guys, just what I was looking for :thumbsup:

Dan.