email / password issues for cusomers

I recently moved our store to new server. Since I didn't initially set it up, am having some problems. Some people can't check out items. They select product, and it asks for email and password, and than gets an "error" message. Now is there a way to find settings, or troubleshoot customers info who use to have access to store?

That really doesn't make a lot of sense ...

Did you check the database customers table and see if the customers_email_address look normal?

Do the forgotten passwords work?

No, customers are not able to get past logins. How do I check :sleepy: and where on the database for this?

Do you know an account and password that behaves this way?

Do you store your sessions in the database?

Access phpMyAdmin via your web hosting control panel --> locate the customers table, select Browse and take a look and see if the customers details are all there.

Vger

I am able to login to MySqL Admin, and see the database. I'm still not sure which files/folders I need to locate?

includes/configure.php
around line 57 you have something like:```php
define('STORE_SESSIONS', 'db');

around line 19, is this set to true or false?
```php
define('ENABLE_SSL', 'false');

Catalog/admin/inclued/configure.php? Is this the correct path? If, so Yes, I have both set to that! Anything else need to find?

mAc357:

I recently moved our store to new server.
This article talks about moving... perhaps someone who helped you move can confirm whether all of these steps were done:
http://www.zen-cart.com/wiki/index.php/Server_Admin_-_Switch_Servers

mAc357:

and than gets an "error" message.Perhaps explaining the exact error message might help. A URL would be useful too...