Tax is taken off during checkout - How to make it stay?

Hi all

I need products to be priced and displayed with 12.5% GST (tax) all the way through the site.

I'm pretty sure I have the settings all correct and it is set to display tax included to the store and the admin, but the tax gets taken off during checkout.

How do I make it display the full price throughout the checkout to the end?

I've looked at some other threads but am not entirely sure what the story is with this. This is my first Zen cart.

Any assistance is greatly appreciated,
Rob

What version of Zen Cart are you using?
What versions have you upgraded from?
What addons do you have installed?
What currencies are you using?
What languages?
What payment modules do you have active?
What order total modules do you have active?
Are there any coupons being used?

cripes... ok let's see what I can find:

What version of Zen Cart are you using?
Latest 1302

What versions have you upgraded from?
Not upgraded - fresh.

What addons do you have installed?
The Delivery mod from this thread here:
http://www.zen-cart.com/forum/showthread.php?t=2714&highlight=Local+Delivery+Module
It is simple and appears to work fine.

What currencies are you using?
Title: NZ Dollar
Code: NZD
Symbol Left: $
Symbol Right:
Decimal Point: .
Thousands Point: ,
Decimal Places: 2
Last Updated: 07/25/2006
Value: 1.00000000
Example Output:
$30.00 = $30.00

What languages?
Name: English
Code: en

What payment modules do you have active?
Credit Card - is going to be processed offline.

What order total modules do you have active?
Removed:
Gift Certificates
Discount Coupon
Active and unchanged:
Low Order Fee
Shipping
Sub-Total
Tax
Total

Are there any coupons being used?
No.

I sort of thought I might have just missed a setting or something... but I've been up and down the menus and can't find anything. 'Display prices with tax' is set to 'true' in My Store.

I've just noticed that the cart shows full price with tax until you log in and then it removes the tax. I may have missed this before and not seen it until the checkout.

Any further help is greatly appreciated,
Rob

Does the login you are using belong to the taxed zone?

If not, or unsure, what happens if you make a new login that belongs to the taxed zone?

Thanks for responding Linda, i really appreciate your help :) This is just about the last step in completing my first Zen Cart so I'm really keen to figure it out.

I went and created a new customer. Is the Country the same thing as the Zone? Because there is only a country selector when signing up... no other zone.

I select New Zealand off the country list and log in. The prices then lose the tax.

I feel you're probably on the right track with zones as I have found them highly confusing. These are my settings in the Locations/Taxes menu:

Tax Zone: named 'NZ' and described 'New Zealand'. It has 0 zones and 1 tax rate.

Tax Class: titled GST and described 'Goods & Services Tax', ID#2

Tax Rate: Tax Class Title:GST, Zone:NZ, Rate:12.5000%, Priority:1

I got the general info on this from the ZC Wiki, but still have found it confusing. Is this all correct or is there something else vital missing?

Thank you for any further assistance
Rob

robax:

Tax Zone: named 'NZ' and described 'New Zealand'. It has 0 zones and 1 tax rate.
Click on the NZ zone, choose Details, and add the relevant country/zone to it.

Thank you for the reply Drbyte,
That certainly seems to have been missing.

I've gone to this screen:
Zone Definitions - Taxes, Payment and Shipping
Where it says Tax Zones and lists only NZ.

I click Details, then Insert,
then I select Country: New Zealand and Zone: All Zones.
Then I click Insert to apply it.

In addition I checked My Store, Zone. When edited, there is no Zone available for the Zone setting. So I applied that.

The result is that prices now display correctly with tax when logged in, but the tax is still being removed in the checkout.

To save people having to guess what might be wrong, would I perhaps be able to pm a login so that you or Linda could have a quick glance and see where I've gone wrong? I hate to lead anyone on a goose-chase if it's just something silly I've misconfigured.

Best regards,
Rob

Setting your Tax Basis to Store .... when your site has no "zone" specified under My Store ... will cause taxes to not be charged to your customer.

Using "shipping Address" for the tax basis should resolve the problem.

DrByte very kindly helped me sort this out and so I'm going to post a summary of what was required here in case others are searching for the info in future.

The very simple tax and payment scenario is as follows:

• New Zealand retail customers only
• Prices displayed with tax included at all times
• Tax amount visible in order
• Flat-rate shipping
• Credit card payments only
• No coupons or vouchers

The billing result will look similar to this:

Sub-Total: $19.95
Delivery Area (Wellington Region): $4.95
Amount: $2.22GST
Total: $24.90

And these are the settings I now have:

Admin - Configuration - My Store
Basis of Product Tax = Shipping
Basis of Shipping Tax = Shipping

Admin - Configuration - Shipping/Packaging
Country of Origin = New Zealand

Admin - Locations/Taxes - Zones Definitions
Add Zone = NZ,
Description = New Zealand
Click Details, Insert, Select New Zealand and All Zones
Delete Taxable Goods – Florida

Admin - Locations/Taxes - Tax Classes
Add class called GST
Description = Goods & Services Tax
Delete Taxable Goods

Admin - Locations/Taxes - Tax Rates
Add GST at 12.5% priority 1
Zone = NZ
Description = GST Amount

Admin - Localization - Currencies
Add Currency:
Title: NZ Dollar
Code: NZD
Symbol Left: $
Symbol Right:
Decimal Point: .
Thousands Point: ,
Decimal Places: 2
Last Updated: 05/30/2006
Value: 1.00000000
Example Output:
$30.00 = $30.00
Then Set to default, save and click the Update Currencies button.
Delete US and Euro as am not using them.

Admin - Configuration - My Store
Set Display prices with tax = true
Set Display prices with tax in admin = true
Set Country = New Zealand
Set Zone = (blank on mine - seems right)

Admin - In Modules - Order Total,
Gift Certificates - Click Remove
Discount Coupon – Click Remove
Leave in place:
Shipping
Sub-Total
Tax
Total

Set cart up for offline credit card orders - some of this info comes from elswhere.

Admin - Configuration - Credit Cards
Enable Visa, Mastercard and American Express and whatever
Credit Card Enabled - Show on Payment – 2 (be sure to upload card images)

Admin->Modules->Payment
Click on Credit-Card
Click on Install
Click on Edit
Set the following:

• Enable Credit Card Module = true
• Collect & store the CVV number = true
• Store the Credit Card Number = true
• Split Credit Card E-Mail Address ---> ENTER YOUR EMAIL ADDRESS HERE
• Payment Zone ---> leave as -none-
• Set Order Status ---> suggest to set it to Pending
  Click Update
  Uninstall Cash on Delivery and other modules

**That pretty much covers what's needed. The main error I had made was to set Basis of Product Tax and Basis of Shipping Tax to Store rather than to Shipping.
**
I'd hate to have to configure it for anything complex :shocking:

That's all... just putting it back here to help others because I was helped.

Regards,
Rob

Thank you very much for that last post!

I've had so much problems with this but after setting everything up your way it now works!

Rob, thankyou so much for your last post, it too saved me from major headaches!:clap:

SpeedAbuser:

Thank you very much for that last post!

I've had so much problems with this but after setting everything up your way it now works!

Im having pretty much the same problems. One country. one zone. when loggin in, it still takes off the tax rate. editing it to shipping instead og store doesnt help. im puzzled:no:

Mojodk: We are in the same boat.. I can't figure out what's wrong...!

AHHH!! Finally!

My problem was this:

• When in "Zone definitions" I clicked my only zone, clicked Edit, then chose my country and then ALL ZONES... Works perfect.

Thanks to OP for getting me on right track with the summary post...

Wow !!!!!!!

Thanks heaps ! I had the same problem but luckily a fellow kiwi had already solved it.

Great Walkthough BTW !!!!!!!!!!!!

Rian

You're welcome Rian... these things can sometimes be hard to sort out, so I simply had to write them up.
Rob