I have been trying to get either Crafty Syntax or Livehelp sideboxes to work for the past couple of days and am not having any luck. :cry:

I installed Crafty Syntax first via my server control panel EasyApps Collection. Tested it on a static web page, then I downloaded the mod for the Crafty Syntax sidebox. I followed the install directions finally got the box to show up but the images didn't show up plus the link would only take you to Crafty Syntax web site. I searched both Zen support forum and CS support forum and had no luck finding an answer. CS works if I don't use it in Zen Cart.

Then I thought I'd try Livehelp, again installed it through EasyApps Collection from my server control panel. Put the link on a static HTML page and tested it.. it also works. So I downloaded the mod for the Livehelp sidebox.

When I turn the switch on through the Layout Control panel and refresh my home page, all I see is the header and the sideboxes on the left (except for the Livehelp sidebox!), Nothing shows up in centershop and the right hand sideboxes disappear. When I switch it back off, all goes back to normal. :wacko:

I searched the forum but couldn't find anything. I had also posted regarding the same problem earlier in the week but I think I put my question in the wrong category. Sorry!

so you mean there's no "online" and "offline" images showing on ur site?

did you change the tpl_craftysyntax_sidebox.php file?
you need to change da following~~

mine didn't work becuz i installed to a directory that wasn't under my domain
but at the end... figured it out.....:smartass:

//
$cs_dir = "livehelp"; <---- Directory where Crafty Syntax Live Help is installed
//
$cs_dept = ""; <---- -Department that you will be monitoring.
//
$cs_pingtimes = "15"; <--- Pingtimes as set in Crafty Syntax.

Nope! :no: The box was there but there were no images and if you clicked on the little "x" where the images were supposed to be, you ended up at Crafty Syntax instead of having live help pop up.

I gave up on CS and ended up using the 'Blank Box' contribution and put Help Center Live in that. I guess it's working ok, have had a couple of friends to intiate a chat but haven't had any customer chats yet.

I might try your suggestion just to see if I can get it to work. but what about the link going to Crafty Syntax?

TLC

you do not need to enter any links
becuz you've already given the directory
so i guess live help will detect it itself

well, i just downloaded the sidebox from here
and installed live help

after installation, i got the code
and i only need to edit one file
so i just followed the steps
it worked okay on me~~

I finally got 'Help Center Live' to work a couple days ago after I posted about not being able to get Crafty Syntax to work. I'm just happy to have one or the other working! :smile:

nailsquare:

you do not need to enter any links
becuz you've already given the directory
so i guess live help will detect it itself

well, i just downloaded the sidebox from here
and installed live help

after installation, i got the code
and i only need to edit one file
so i just followed the steps
it worked okay on me~~

I'm having a similar problem with crafty syntax. I installed it to https://www.mydomain.com/teststore/livehelp, registered, generated the code, edited includes/templates/template_default/sideboxes/tpl_craftysyntax_sidebox.php and uploaded all the files. The box shows up on my main page, but I cannot click on anything in it. I'm guessing I need to copy the code that was generated and put it somewhere....where do I put the code? The crafty syntax module instructions do not say where to put the code.

kay6284

Try this file

/includes/templates/template_default/sideboxes/your_sidebox_name.php

I actually got Crafty Syntax working on my site this week by creating a new sidebox and using that since I couldn't get the download CS mod sidebox to work. I'm not sure if it was because I used my control panel to install it the first time or what happened.

I got Help Center Live to work but still wanted Crafty Syntax instead so I downloaded CS from the CS web site and installed it manually and then used my own extra sidebox and got it to work.

Wish I could remember everything I did so I could help you! :wacko: Let me know if this works for you!

kay6284:

I'm having a similar problem with crafty syntax. I installed it to https://www.mydomain.com/teststore/livehelp, registered, generated the code, edited includes/templates/template_default/sideboxes/tpl_craftysyntax_sidebox.php and uploaded all the files. The box shows up on my main page, but I cannot click on anything in it. I'm guessing I need to copy the code that was generated and put it somewhere....where do I put the code? The crafty syntax module instructions do not say where to put the code.

kay6284

you put the code in tpl_craftysyntax_sidebox.php

i guess you should edit the directory file
well, i put "livehelp" because i installed it to mystore/livehelp
so i guess for urs, you have to say "teststore" or "teststore/livehelp"
but i am not so sure since urs is not a direct directory
:( ........

TLC:

Try this file

/includes/templates/template_default/sideboxes/your_sidebox_name.php

I actually got Crafty Syntax working on my site this week by creating a new sidebox and using that since I couldn't get the download CS mod sidebox to work. I'm not sure if it was because I used my control panel to install it the first time or what happened.

I got Help Center Live to work but still wanted Crafty Syntax instead so I downloaded CS from the CS web site and installed it manually and then used my own extra sidebox and got it to work.

Wish I could remember everything I did so I could help you! :wacko: Let me know if this works for you!

ok...I placed the code in tpl_craftysyntax_sidebox.php and a pic appears on my main page, but it is located above the sidebox. I've moved it around, but cannot find the right place in the file to place the generated code so that the pic will display inside the sidebox.

kay6284

kay6284:

ok...I placed the code in tpl_craftysyntax_sidebox.php and a pic appears on my main page, but it is located above the sidebox. I've moved it around, but cannot find the right place in the file to place the generated code so that the pic will display inside the sidebox.

kay6284

I forgot to add that I am able to contact help by clicking onthe pic for live help. So I know that part of it is working.

kay6284

kay6284:

I forgot to add that I am able to contact help by clicking onthe pic for live help. So I know that part of it is working.

kay6284

that is weird
you do not need to place the generated code to the php file except file directory and the 2 numbers... that's all you need to change
well, i didn't add anything, it's working pretty well

nailsquare:

that is weird
you do not need to place the generated code to the php file except file directory and the 2 numbers... that's all you need to change
well, i didn't add anything, it's working pretty well

I must be misunderstanding the instructions. I thought I had to generate the code in the crafty syntax admin and place the code in tpl_craftysyntax_sidebox.php.

When I don't place the code in it the pic for live help does not show up on my site at all...just the sidebox with nothing in it. But when I do place the code in it the pic is placed above the sidebox.

Am I making any sense? :unsure:

kay6284

kay6284:

I must be misunderstanding the instructions. I thought I had to generate the code in the crafty syntax admin and place the code in tpl_craftysyntax_sidebox.php.

When I don't place the code in it the pic for live help does not show up on my site at all...just the sidebox with nothing in it. But when I do place the code in it the pic is placed above the sidebox.

Am I making any sense? :unsure:

kay6284

yes, you need to generate the code, but you do not copy the whole thing

for example, the code maybe

open the tpl_craftysyntax_sidebox.php, and change the following:

//
$cs_dir = " "; <---- Directory where Crafty Syntax Live Help is installed (for your store)
//
$cs_dept = " "; <---- -Department that you will be monitoring. (in this case, department=3, so you put "3")
//
$cs_pingtimes = " "; <--- Pingtimes as set in Crafty Syntax. (in this case, pigntimes=15, so you put "15")

that's all i have done to activate my live help
hope this can help you

oh... one more thing, did you install your livehelp elsewhere that is not under your domain?

for example, if the domain is: https://www.domain.com
livehelp is under: https://www.domain.com/livehelp
then the directory is livehelp

however, if your shop is abc.domain.com
and livehelp is under https://www.domain.com/livehelp
then the direcotory should not be livehelp
(since livehelp will only detect files under domain.com, but not subdomain)

well, in this case, i do not know how to help you
(i would uninstalled livehelp and reinstall it under the same domain/subdomain)

hope this can help you

nailsquare:

oh... one more thing, did you install your livehelp elsewhere that is not under your domain?

for example, if the domain is: https://www.domain.com
livehelp is under: https://www.domain.com/livehelp
then the directory is livehelp

however, if your shop is abc.domain.com
and livehelp is under https://www.domain.com/livehelp
then the direcotory should not be livehelp
(since livehelp will only detect files under domain.com, but not subdomain)

well, in this case, i do not know how to help you
(i would uninstalled livehelp and reinstall it under the same domain/subdomain)

hope this can help you

Maybe the problem is where I installed craftysyntax. I installed it under https://www.mydomain.com/teststore/livehelp...not at the root of my domain, but in my teststore folder where zen cart is installed. I'll try uninstalling and reinstalling in the root of my domain and see if that takes care of the problem. I'll let you know how it turns out. Thank you for your help.

kay6284

kay6284:

Maybe the problem is where I installed craftysyntax. I installed it under https://www.mydomain.com/teststore/livehelp...not at the root of my domain, but in my teststore folder where zen cart is installed. I'll try uninstalling and reinstalling in the root of my domain and see if that takes care of the problem. I'll let you know how it turns out. Thank you for your help.

kay6284

ok...I'm still having the same problem after uninstalling and reinstalling. The problem is that the picture for the live chat shows above the sidebox instead of inside the sidebox. The live chat works...I can initiate a chat, that's not a problem.

kay6284

kay6284:

I forgot to add that I am able to contact help by clicking onthe pic for live help. So I know that part of it is working.

kay6284

This is exactly what is happening to me!
I copied and pasted the "generated" code from Crafty Syntax into my tpl_craftysyntax_sidebox.php file. I put it at the very bottom.

Now the CSLH logos show up but there above the Live Help Sidebox on my site... instead of being inside the Live Help box.

Anyone figure out where to paste the generated code to get the CSLH to show up inside the sidebox?

Has anyone got this right or are we just waisting our time?

So far in searching the forums anyopne who claims to get it working either doesnt post a copy of the necessary PHP, provided any work arounds and doesnt provided a link to there cart.

If someone has this working .. PLEASE post what you did / copy your php code and paste it in here..

Thanks

Hi Guys,

I know this is an old question, but I've noticed that there isn't a propa answer. So if you have done this by now, great, but for those ppl that haven't or have given up this is how i did it ...

Follow the instructions that come with CS.

when you open, tpl_craftysyntax_sidebox.php, i noticed that it said;

//
$cs_dir = " https://www.mydomain.com/livehelp "; <---- Directory where Crafty Syntax Live Help is installed (for your store)
//
$cs_dept = " 1 "; <---- -Department that you will be monitoring. (in this case, department=1, so you put "1")
//
$cs_pingtimes = " "; <--- Pingtimes as set in Crafty Syntax. (in this case, pigntimes=15, so you put "15")

change the code between the = " "; to ...

//
$cs_dir = " livehelp "; <---- Directory where Crafty Syntax Live Help is installed (for your store)
//
$cs_dept = " 1 "; <---- -Department that you will be monitoring. (in this case, department=1, so you put "1")
//
$cs_pingtimes = " "; <--- Pingtimes as set in Crafty Syntax. (in this case, pigntimes=15, so you put "15")

No need to enter the code that the admin page gives any where. If you need any more help, just shout :)

Hi Guys
Trying to install Live help in my side box. I have installed it from cpanel onto my server downloaded the module and am now lost.
instructions say
Installation

After installing the Help Center Live from http://www.helpcenterlive.com
Add the java script thats generated in the admin section of Help Center Live
in to the tpl_livehelp.php like this

$content = 'PUT HERE YOUR JAVASCRIPT FOR HELP CENTER LIVE';

Add the following two lines to /includes/languages/english.php

// Live Help Center
define('BOX_HEADING_LIVEHELP', 'Support Center');

Add the following files:
/includes/modules/sideboxes/livehelp.php
/includes/templates/template_default/sideboxes/tpl_livehelp.php

Login to your admin panel and go to Tools > Layout Boxes Controller.
livehelp.php will show up as a new sidebox

Can someone please explain this in basic terms please

Thanks