cc charged but no order! Authorize.net

No. The only way we know is that these last two customers called...and it is very rare this happens. One did indeed have an apostrophy in the customer info, but the other did not appear to need one. Could have been a typo on their part.

If they're being sent back to the Step 2 - Payment page, then there was some sort of error occurring. It could be that Zen Cart rejected the CC number, or maybe authorize.net did. Or maybe there was a problem connecting to authorize.net in order to get an authorization.

Do you have "Enable Database Storage" enabled in your authorize.net settings in ZC admin ?
If you do, then we might be able to find out more about what error was occurring ... use phpMyAdmin to look at the records in the "authorizenet_aim" table.

... that's assuming you're using the authnet AIM module in the first place.

Dr Byte, so glad to have your attention on this as we started this thread some time ago and have had this happen to maybe 20 in 1600 transactions since our upgrade to zencart 1.3.0.2 We use USAepay.

My crazy post #7 should be deleted...don't know what I was talking about. Another long night.

The most recent transactions showed these possible problems:

1. dots instead of dashes in phone number like 222.555.7777
2. hyphen in street address like Drive-004
3. Nothing odd

In post #2 is the error message that one customer reported.

We repeated a transaction for another customer by phone and were kicked back to step 3 with no error message.

Dr Byte, so glad to have your attention on this as we started this thread some time ago and have had this happen to maybe 20 in 1600 transactions since our upgrade to zencart 1.3.0.2 We use USAepay.

My crazy post #7 should be deleted...don't know what I was talking about. Another long night.

The most recent transactions showed these possible problems:

1. dots instead of dashes in phone number like 222.555.7777
2. hyphen in street address like Drive-004
3. Nothing odd
4. seemed to be a case of rejected card.

In post #2 is the error message that one customer reported.

We repeated a transaction for another customer by phone through our connection in zencart live on his behalf and were also kicked back to step 3 with no error message. We then used the virtual termenal at usaepay to get the order done. card went through.

athena:

We use USAepay.Sorry - I can help on issues related to the authorize.net module. I don't know anything about USAepay.

I have the same problem (as I've mentioned in a different thread): customers login, enter CC info and the last step (confirm):

"Whoops! Your session has expired.

If you were placing an order, please login and your shopping cart will be restored. You may then go back to the checkout and complete your final purchases."

I tried the apostrophe patch (although we didn't have any apostrophes) and it actually made it worse, now they're stuck at login!

^ bump ^

No need to double-post. If you've already been having discussion on this particular matter elsewhere, continue it there.

BS"D

I am using Authorize.net (AIM) with Zen Cart 1.3.7.1 (Database Patch Level: 1.3.7)

There is no quote or apostraphie in the customer info, but some of my product names have an apostraphie. Would that cause the same problem?

Mordechai

You've already posted the same matter elsewhere ... please continue the discussion there: http://www.zen-cart.com/forum/showthread.php?t=119912