Contact US Page Not Sending

I have completed my first Zencart Install. The contact US page is not sending the message to my email account. All other email features are working properly in Zencart. The contact us page should be sending to [email protected]. I host my own email server (Surgemail) on the same windows server running Zencart.

Any help would be appreciated.

So after you fill up the form and presss on 'Send', what does it say?

After pressing send, It takes you to the Home: Contact page that says
"Your message has been successfully sent." The address bar is at
"/catalog/index.php?main_page=contact_us&action=success"

This message is never received at my [email protected] account.

I have tested all the other email functions such as newsletter sending,customer contact,account registration. All are working fine except for the contact message.

I examined the \catalog\includes\languages\english\contact_us.php file and it is Default and unmodified when compared to the original installation file.

I am at a loss.

In Admin->Configuration->Email Options->Contact Us Pulldown .... what happens if you leave this blank?

Thank You! fellow Night Owl.
Removing the drop down box did the trick. The contact us page now forwards the email to the appropriate email account. I am satisfied to leave it this way if needed. Would you know how to use this feature though.

Here is what the directions say:

On the "Contact Us" Page, set the list of email addresses , in this format: Name 1 email@address1, Name 2 email@address2

I was entering,

Sales <[email protected], Owner< [email protected]

<<Removing the drop down box did the trick>>

What is it?
Care to explain

San, the reference was to the instructions in my post above.

DrByte:

San, the reference was to the instructions in my post above.
Sorry DrByte
I should read the posts before replying in hurry

ffury10:

Would you know how to use this feature though.

Here is what the directions say:

On the "Contact Us" Page, set the list of email addresses , in this format: Name 1 email@address1, Name 2 email@address2

I was entering,

Sales <[email protected], Owner<[email protected]

Two issues:

1. your syntax is wrong ... you were missing the closing >
2. some servers seem to be unable to handle using this syntax and thus cannot use the pulldown in its current state. The code for this will be reviewed later to determine alternate approaches which may be more universally compatible.

So format like
[email protected], [email protected]
OR
Department1 [email protected], Department2 [email protected]

works fine
Right?

In the ADMIN under Configuration- Email Options there is a setting for "Set "Contact Us" Email Dropdown List". This provides multiple names and contact emails so that customers can contact the appropriate dept.
I was having trouble getting it to work BECAUSE I DID NOT READ THE INSTRUCTIONS CAREFULLY (RTFM). Which is the story of my life.
When adding the email addresses it is required that you use these symbols before and after < Email Name@ YourDomain.com>

If you forget < and> it will not work properly.

Thank you one and all for your help

                                     Thanks from,
                                     "The FatFury"

Ok this is helping me a lot. . . . but again I am stuck. I did everything that was stated in the above thread and still if i try to click "send" from the contact us box it does nothing. I get no message, nothing. What am I doing wrong??:dontgetit

Ok, so far everything is going ok.. I just wish there was a way to do this by chatting, i would be up and running by now LOL. I have a few questions.

On the contact us page, when i hit send nothing happens. I went in and edited the drop down and e-mails to the best of my knowledge and all of that works, but absolutely NOTHING happens when i hit send!? Why?