Can't install 1.32 but 1.27 is fine

21 Aug 2006, 4:42 PM

#1

peanut77

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Join Date:: Feb 2005
Posts:: 266
Plugin Contributions:: 0

Can't install 1.32 but 1.27 is fine

I get the following message whn trying to install 1.32 -Client does not support authentication protocol

I have read the relevant faq's etc for this

I have zen cart installed on my hosting space and my client wants to upgrade to 1.32.

I have created a test area - ftp'd zen 1.32 up - set up a database however when I go to install I get a

Client does not support authentication protocol requested by server; consider upgrading MySQL client

Does zen 1.32 use a different authentication protocol ?

I can not for the life of me figure out why If I have a zen store running in the same space I can not install the new version unless it is to do with the reason above.

Help & advice please.

I have contacted my hosts but no response as of yet and my little deadline is ticking away from me

21 Aug 2006, 4:48 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Can't install 1.32 but 1.27 is fine

Zen Cart doesn't determine or select which MySQL client to use.

Your PHP installation needs to be upgraded to talk to your MySQL engine properly.

These FAQ's talk about it in some detail:
http://www.zen-cart.com/forum/faq.php?s=&do=search&q=protocol&match=all&titlesonly=0

.
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21 Aug 2006, 4:49 PM

#3

peanut77

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Join Date:: Feb 2005
Posts:: 266
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Re: Can't install 1.32 but 1.27 is fine

Hi

Thanks for super fast reply

mysql Ver 14.7 Distrib 4.1.19.

I thought this was ok? as this is what 1.27 uses?

21 Aug 2006, 4:58 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Can't install 1.32 but 1.27 is fine

Zen Cart uses PHP to connect to MySQL.

If your PHP setup isn't able to talk to MySQL then you'll get errors.

Zen Cart doesn't select which client to use. PHP does.

Your problems are outside of Zen Cart.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

21 Aug 2006, 5:04 PM

#5

peanut77

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Join Date:: Feb 2005
Posts:: 266
Plugin Contributions:: 0

Re: Can't install 1.32 but 1.27 is fine

I am currently running 1.27 in the same space (apologies for being so stupid)

http://www.vineorganic.co.uk and I genuinally can't see why this won't connect to the database

21 Aug 2006, 6:07 PM

#6

peanut77

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Join Date:: Feb 2005
Posts:: 266
Plugin Contributions:: 0

Re: Can't install 1.32 but 1.27 is fine

Sorted - the password to the database had to have a _ in the middle

i.e

sods_law

to enable it to go through - all is good again and hopefully this will help someone else who thought they couldn't install.

Thanks