Checkout Problem

Hi Guys and Gals,

I have a major issues here - that all my customer cannot checkout from step 1. I also have tried this numerous times but everytime I click on step 1 continue to step 2 it seems to be like refreshing itself. can you please let me know how can I fix this ASAP. BTW, I'm still on ver 1.2 -- PLEASE HELP ME!!!

THANK YOU VERY MUCH
MICHAEL

What version Zen Cart? Look in the Tools ... Server Info ... for the exact version ...

What Shipping Modules are installed?

Do they have zones?

Does 0 weight mean Free Shipping? If so is Free Shipping freeshipper installed?

If not, turn that off in the Configuration ... Shipping/Packaging ...

Order Free Shipping 0 Weight Status
If there is no weight to the order, does the order have Free Shipping?
0= no
1= yes

Note: When using Free Shipping, Enable the Free Shipping Module this will only show when shipping is free.

Hi Ajeh -

Thank you very much - I found out that I need to enable the table rating and freeshipping as i have set certain rate fro free delivery.

thank youv ery much for all the helps.

BTW, can you also tell me how can i migrate over from1.2.6 to the recent version??

Regards,
Mike

Carefully ... very carefully ... :eek:

We have many threads that break down how to build a /new_shop directory with a copy of the Live Site and use a new database with a copy of the Live Site ... and practice the Upgrade until you have a perfect, working new shop ...

This let's you take your time on the upgrade and not damage the Live Shop ...

You might do a search on upgrade live site or upgrade live shop and see if you can't find one of the 27 million threads we have written on doing this ... :smile: