[unconfirmed]Gift Certificate/Coupon payment used but none issued!

a new customer signed up for our site last night and somehow paid using a coupon or gift certificate but we never issued any to the customer.. especially not for the entire order total..

The invoice lists Gift Certificate/Coupon as the payment method.. In fact we have no gift certificates issued at all and no coupons or offers running at all right now.. how did this person manage to not pay for the item and yet checkout?

I'd say we have a serious glitch here..

What version of Zen Cart are you using?
Have you applied the security fixes posted last week?

Sounds like you have an Old version of Zen Cart ...

There was a circumstance where some combination of checkout came up with a $0.00 balance and read as a GV or Discount was used, even though it was not ...

I would recommend strongly upgrading your site to eliminate this issue ...

What version Zen Cart are you running?

I had the same problem last night (2nd Nov 2006).
A customer used one of our discount codes, selected Credit Card as the payment method, but on the checkout page the option Gift Certificate/Coupon was shown. We don't even have that as a payment option!
(Note: It was NOT a zero value order and other people have used the same discount without a problem, and we are unable to reproduce the problem).

Our version history of ZenCart is as follows:

Zen Cart 1.3.5
Database Patch Level: 1.3.5
v1.3.0.2 [2006-08-15 22:33:23] (Version Update 1.3.0.1->1.3.0.2)
v1.3.0.1 [2006-08-15 22:32:46] (Version Update 1.3.0->1.3.0.1)
v1.3.0 [2006-08-15 22:31:55] (Version Update 1.2.7->1.3.0)
v1.2.7 [2006-04-29 12:59:36] (Version Update 1.2.6->1.2.7)
v1.2.6 [2005-11-28 21:04:36] (Fresh Installation)

Have you an URL to your shop?

What Product(s) did they order?

What kind of coupon did they have? How is it configured? NOTE: we do not need to know the coupon code so no one tries to just use it on your site ... :smile:

Hey there. One of my clients' is having the exact same problem. She's had two orders go through as Gift Certificate/Coupon with no other payment, although they only used 10% off coupons. Here's some info:

• https://www.bellabalibeads.com
• version 1.3.02 (can't upgrade until client gives the go ahead)
• both used coupons for 10% off, although they were two different coupons (percentage only, no restrictions)
• this probably doesn't mean anything, but I did notice that both orders were in-state orders (OH)
• the order totals were VERY different
• they didn't order the exact same products, although there was an overlap of one product (Romantic...large bead)

I'm absolutely stumped on this one! Any ideas what could be causing it?

Hi everyone - a very new Zenner here

I am running v.1.3.6

Joined up to my own website today as a customer to test the "welcome" message...glad I did....for some reason a £10 gift voucher code was issued.....certainly don't want to do that.....is this a similar problem to the opening poster?

Check in the Configuration ... GV Coupons ...

New Signup Gift Voucher Amount
Leave blank for none
Or enter an amount ie. 10 for $10.00

What did you set there? If you have 10.00 you set: send out $10.00 with each create account ...

deshojo:

Joined up to my own website today as a customer to test the "welcome" message...glad I did....for some reason a £10 gift voucher code was issued.....certainly don't want to do that.....is this a similar problem to the opening poster?

Ditto what Linda said! I had that happen to me at first, too, and it was quite a shock! =) Unfortunately for me, it's not the same problem the original poster and I are having. I can only hope for such a (relatively) easy answer! =)

Leila

rvagrrl, your issue is most likely handled in upgrading to v1.3.6 where the checks and balances are much more secure and prevent odd checkouts and ensure that payment methods are properly selected ...

Thanks Linda:D all sorted.... phew - that got me worried for a while !

What a muppet I am ..... I think I must have put that 10 value in when I was trying to set up 10% discount voucher for the first sign up ! !

Thanks for the update and glad you found the setting that was sending out the $10 GVs ... :smile:

Ummm... this just happened to us today.

The customer only has a $20 coupon. The customer's order totals over $1000.00 and qualifies for free shipping.

Somehow, the customer checked out using their $20 coupon.

The order showed up here (via email order confirmation) as a:
**
"Payment Method:** Gift Certificate/Coupon"

This payment method is not listed on our checkout page.:shocking:

No credit card information was passed along to us, nor stored (end digits, CVV) in the orders pages.

Fortunately, the balance due on the order does show the correct amount due, not a zero amount due from the customer.

However, customer says they supplied credit card information during checkout (and they are sounding a bit leery that we're asking whether they did or not).

Using ZenCart 1.3.6, latest
Additional modules: encrypted master, captcha (for new customer account creation), EZpopulate

I am having the same issue in my store. WE have had this happen with every coupon whether it is a 10% off or a $10 off coupon. The customer is directed to the checkout success page and never has to enter any payment information. Until we find a fix, we are removing the coupons from the site.

What payment modules do you have installed?

Do you have any installed that are disabled?

If so, what are they?

As for our installation, we have installed and are using:

cc
freecharger
moneyorder
paypal

It's only happened once (for a very large order) and the customer said that after they entered their coupon code and clicked continue that they only say the order complete result--didn't have to enter cc information. At first they said they had already entered their cc information, but later said that they didn't.

hth,
-Alyce

Ajeh:

What payment modules do you have installed?

Do you have any installed that are disabled?

If so, what are they?
Following are the payment modules that I have installed including the disabled/enabled status of each:
Authorize.net disabled
Authorize.net (AIM) enabled
Credit Card disabled
Cash on Delivery disabled
The Zen Cart FREE CHARGE CARD disabled
Linkpoint/YourPay API disabled
Check/Money Order disabled
PayPal IPN enabled

You need to uninstall or remove any that you are not using ...

Having them installed and disabled is fine for testing but on a live site ... this is not a good plan ...

What happens if you remove all that you are not using ... can you reproduce this issue?

Also, what version of Zen Cart are you using?

We added numerous safeties to help prevent this ... and they are all in the current Zen Cart v1.3.7 ...