Don't see Media Collection

I created a Media collection in admin>Extras>Media Manager.

I edited the Collection by adding a media clip (browse+add).

I did the "Assign to Product".

But I don't see it on the Product Page.

Also, is there a list where I can see the media clip listed, so that I know it was uploaded?

Can you "assign to product" a media clip, instead of a Media Collection? It seems the only choice is to "assign" a media collection.

Thank U

1. You must assign a collection to a product, not an individual clip.

2. Only products built with product-type "Product-Music" will display the media collection to the customer after doing the steps you described.

3. In the media-collection window (where you Edit and then can Add/Delete clips), you can review all the attached clips.

I have assigned a collection to a product, not an individual clip.

I have products built with product-type "Product-Music" will display the media collection to the customer.

I see no clips in the media-collection window (where you Edit and then can Add/Delete clips).

I am assigning the media collection to a sub category. Does that matter?

If not, any other suggestions?

I meant, I am assigning the media collection to Product in a sub category. Does that matter?

benjames:

I see no clips in the media-collection window (where you Edit and then can Add/Delete clips).
If you have no clips assigned to a media collection, then you won't see them in your store.

Setting up Music Products

1. Create your Music Genres

2. Create your Media Types (these are the allowed file-extension types you will use for uploading files)

3. Create your Record Companies

4. Create your Recording Artists

5. Create your music products ... be sure to select the "Product-Music" product-type from the pulldown menu when creating the product.
   While entering the product details, you can select the Record Artist, the Record Company, the Genre, etc.

6. Create your media collections using Media Manager .... these are like albums/mixes of songs which can be tied to one or many products.

   • "Insert" to create a new media collection. Just give it a name, and click Save.
   • Click "Edit" and now you can add media clips to the collection
     o Click Browse to select a file stored on your PC, based on the selected media-type.
     o When you click Add, it will be uploaded to the Media Directory selected in the pulldown menu (by default, this is the "/media" folder on your server).
     o After each item is uploaded, you can click Edit again to add another clip
   • If you need to delete a clip, simply click the Delete button next to a given clip

7. With your media collection still selected, click the "Assign to Products" button

   • Choose a category and product with which you want to associate this media collection
   • You can assign more than one, simply by selecting, clicking Add, and selecting again, clicking Add, etc.
   • Collections are not limited to certain categories ... they can be assigned to products in various categories as required.
   • CAUTION: You need to be sure to ONLY select "product-music" products. The menus do not restrict you to this, but if you select products which are not music products, then your media collections will not be shown in the store.

8. Now your customers can listen to these clips online prior to purchasing your products.
   (You might want to ensure that the clips are only short but appealing sections of the full product, to cut down on bandwidth and theft.)

Thank you for laying out in sequence, what's required to list an mp3 file on my products page. I had high hopes when I saw your reply.

However, I've gone over your instructions many times. Followed them and still show no audio file on my store page. No audio file in my Media folder either. I do see the Products that I've created, on my store page, but no audio file. In the admin/media manager I see the products that have been assigned, but I don't see any media clips.

To add the media clips, I'm simply browsing my PC Desktop and highlighting an mp3 file, and selecting Add. I watch it load, via my bottom browser bar. But where it's going, I have no clue. Then I assign it to a product that I previously created as a "music-product". But it isn't showing up.

So, I give up. If someone has a suggestion or can offer some guidance, I'm open to that. Thanks.

It sounds like the upload is failing ... likely due to a permissions problem.

Is your /media folder set to read/write ? ... ie: CHMOD 777 ?

Yes, my /media folder was set to read/write ... ie: CHMOD 777 prior to attempting all the Media manager steps.

Most bizarre.

I wrote those steps above while literally walking through those steps one by one and writing what I was doing.

I'm assuming you're using Zen Cart v1.3.0.2 ?

If after uploading media, you are not seeing media added to the collections, then your uploads are not completing properly. This would likely be a problem in your server's PHP configuration and/or permissions on the /media folder (discussed earlier).

While I'm not certain what file-extension or MIME-type you were trying to upload, I did my documentation above using the default of .mp3
Were you using something else?

I'm using Zen Cart v1.3.0.2. Classic xtml template

I'm simply trying to upload an mp3.

As a trial and error, I've just now added .WAV as a Media type, then added it to a Collection, and strangely enough it showed up in the Media file and on the product page.

What can you conclude from that?

Would still like to know how to upload an mp3.

I look forward to any diagnosis and suggestions. Thank u.

This may be silly, but ... is your file named with upper-case .MP3 or lowercase? Does it match what you've defined in Media Types ?

I'm having the same problem. I started trying to add music samples to my new site about a week ago - no luck. I've been searching the forum, trying all the tips - nothing.

Thank you for the clear, simple instructions, but my site also displays no sound clips.

How should they appear? Under the description? In a side box? Perhaps I'm just looking in the wrong place!

Also, media type is small .mp3, and so are names in media clips!

Media displayed to customers will be in a floating box beside the add-to-cart box.

But if the media isn't uploading when you click the "Add" button to connect it to the collection, it won't display anywhere.

So, the problem is essentially an upload issue.
I'm assuming you have no problem uploading images when entering products?

The only problem I had uploading products was with image names containing an apostrophe - they wouldn't upload!

The simple answer was to remove the apostrophe.

Do the .mp3 file names or sizes have to be a particular length/size? And I assume that spaces are allowed in the names.

I don't recommend spaces ... always safest to keep filenames as simple as possible.

The only restrictions are:

• 'none' is not an allowed filename
• may only upload files with extensions matching the media-type you selected from the pulldown by the Add button
• the '/media' folder must be writable (by the webserver/PHP)
• files must not be larger than the size set in Admin->Configuration->Maximum Values->Maximum File Upload Size
• files must not be larger than your PHP configuration allows (see "upload_max_filesize" in Tools->Server Info )

In Admin->Configuration->Maximum Values->Allowed Filename Extensions for uploading, mp3 is not included.

I know this is for customers uploading files, but is there a similar area where I need to add an allowed filename extension for the administrator?

that's what the media-types are for in the Extras menu

Granted, you could add mp3 to the list and see if that helps (I don't need it on my site, but if it helps, do it)