No download access allowed

I am getting this error now and nothing has been changed:
Forbidden
You don't have permission to access /store/pub/.ympzpzxcocdjcvuu/notres.zip on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

I am running the Zen Cart 1.3.0.2
Database Patch Level: 1.3.0.2
v1.3.0.1 [2006-06-04 10:11:13] (Version Update 1.3.0->1.3.0.1)
v1.3.0 [2006-04-04 10:32:00] (Fresh Installation)
v1.3.0 [2006-04-04 10:32:00] (Fresh Installation)

I checked the pub folder and made sure it was 777

Check with your hosting site and see if there is a problem in using symbolic links on your site ...

The /pub has the .htaccess file for:

#prevent directory browsing -- for security
IndexIgnore /

Options +FollowSymLinks -Indexes

Only problem is my hosting has not changed and these files well under 10K were working fine until I tried it today.

Just for giggles ... turn off the Redirect in the Configuration ... Attribute Settings ...

Does it suddenly work?

If so, ask your hosting company what they changed ...

Tried it and still getting error

Is this a download file that has been on the server for some time or a new download file recently loaded to the server?

It was a recent one and it seems others are working

Could you delete the download file from the server and then reload it fresh?

Does it suddenly start working?

I did do that. It was originally a mp3 that I put in zip format then I put it in mp3 format and sent it it fresh. Still getting error on that file.

What is your server's errorlog saying when this happens?

Here is what I got off the logs:
[Fri Sep 01 13:38:47 2006] [error] [client 66.66.234.161] Allowed memory size of 8388608 bytes exhausted (tried to allocate 213 bytes), referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=108
[Fri Sep 01 13:38:47 2006] [error] [client 66.66.234.161] Premature end of script headers: php-script, referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=108
[Fri Sep 01 13:42:44 2006] [error] [client 66.66.234.161] Allowed memory size of 8388608 bytes exhausted (tried to allocate 213 bytes), referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=109
[Fri Sep 01 13:42:44 2006] [error] [client 66.66.234.161] Premature end of script headers: php-script, referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=109
[Fri Sep 01 13:50:53 2006] [error] [client 66.66.234.161] Allowed memory size of 8388608 bytes exhausted (tried to allocate 213 bytes), referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=111
[Fri Sep 01 13:50:53 2006] [error] [client 66.66.234.161] Premature end of script headers: php-script, referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=111
[Fri Sep 01 14:12:52 2006] [error] [client 66.66.234.161] Allowed memory size of 8388608 bytes exhausted (tried to allocate 213 bytes), referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=113
[Fri Sep 01 14:12:52 2006] [error] [client 66.66.234.161] Premature end of script headers: php-script, referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=113
[Fri Sep 01 14:12:56 2006] [error] [client 66.66.234.161] Allowed memory size of 8388608 bytes exhausted (tried to allocate 213 bytes), referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=113
[Fri Sep 01 14:12:56 2006] [error] [client 66.66.234.161] Premature end of script headers: php-script, referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=113
[Fri Sep 01 14:20:11 2006] [error] [client 66.66.234.161] Allowed memory size of 8388608 bytes exhausted (tried to allocate 213 bytes), referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=114
[Fri Sep 01 14:20:11 2006] [error] [client 66.66.234.161] Premature end of script headers: php-script, referer: http://rochesterlaw.org/store/index.php?main_page=account_history_info&order_id=114

I assume that the file is too big? If so how do I get a large mp3 file into someones hands? The files are teaching tapes that have been made into mp3's
Is there a way to send multiple zip files when someone orders?

You could speak to your hosting site about the size of your files and ask them to adjust the limits on your site ...

The question is, is that why I am getting the error?

Because your file is too big for your server limitations ... from the looks of it ...

Is this one of the biggest downloads that you have?

sparktronic:

I assume that the file is too big? If so how do I get a large mp3 file into someones hands? The files are teaching tapes that have been made into mp3's
Is there a way to send multiple zip files when someone orders?

You could add 3 files to the download: Part 1, Part 2, Part 3. Make them radio buttons. And then since they're all selected by default when you set the default setting when adding/editing the attribute, when the order is placed, they'll get all 3 zips available to click on as individual downloads.

One "plus" to this is that they can more reliably do the download with less risk of a timeout causing them to have to start all over again ... instead they would only have to restart an individual file.

Alternatively, if you:

• download by redirect, then the webserver may not be as taxed
  or
• download by streaming, then the webserver will send the file pieces in 2K blocks, without having to load the entire file into RAM before sending to the customer ... thus reducing the memory load on the server.