Problem uploading images

:wacko: I'm new to Zen Cart, having just installed my first time, had a few small glitches but found errors quickly. I am experiencing one problem that I can not figure out, and could be something simple that as a newbie I'm missing. I've tried putting in manufacturers and products. The text and price sections seem to work fine, but with the images, the upload seems to work fine (no error messages) but when I go to view, I get Image Does Not Exist and when I check the directory where it supposedly uploaded to, there is no image, the folder is set to 777 so that isn;t the problem. Any help would be greatly appreciated and thanks in advance.

Make sure that while you "think" you set the directories on /images and all subdirectories in there to 777 that it actually happened ...

Some hosting sites do not allow this via your FTP and you may be telling it do this, but it may not actually be happening ...

When Adding/Editing the product ... do you get an error message at the top of the page regarding the image?

I've checked through the ftp and hosts file manager, both show the directory and everything inside is set to 777. And no error messages appear either during the product adding or the manufacturer. That is why I'm stumped.

Just on a hunch, can you check your hosting account's "errorlog" and show the last 30 lines from it?

On another hunch ... could you check your server that you have disk space left?

Ajeh:

On another hunch ... could you check your server that you have disk space left?
LOL...only have 400GB of free space...no thats not the problem. There are also no errors showing up in my error log.

What browser are you using?

Have you tried with FireFox or IE?

If you close all browser sessions and clear cache and cookies and start with a clean browser?

What kind of server? windows or unix?

Local server or hosted?
what are the permissions related to PHP and the /tmp folder on the server?
is there any disk-quota threshold set for the /tmp folder?
PHP version?
Post a link to your zc_install/techsupp.php file

Server Host: cgi1603.int.bizland.net (127.0.0.1) Database Host: mysql14.powweb.com (10.1.40.114)
Server OS: Linux 2.4.32-grsec Database: MySQL 4.1.18-standard-log
Server Date: 09/04/2006 23:59:51 Database Date: 09/04/2006 23:59:52
Server Up Time:
PHP Version: 4.4.4 (Zend: 1.3.0)
HTTP Server: Apache here is the version info. I'm using IE v. 6, and ws-ftp pro 2006, and not sure where to look for the zc_install/techsupp.php file. Have refreshed browser, cleared cache and even did a reboot of my system to clear everything.

Could you post your file, from the server, for:
/admin/includes/configure.php

without your username and password?

Ajeh:

Could you post your file, from the server, for:
/admin/includes/configure.php

without your username and password? here is the file > <?php
//
/**
*

• @package Configuration Settings
• @copyright Copyright 2003-2006 Zen Cart Development Team
• @copyright Portions Copyright 2003 osCommerce
• @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
  */

// Define the webserver and path parameters
// Main webserver: eg, http://localhost - should not be empty for productive servers
// HTTP_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_SERVER is your Secure webserver: eg, https://www.yourdomain.com
// HTTP_CATALOG_SERVER is your Main webserver: eg, http://www.yourdomain.com
// HTTPS_CATALOG_SERVER is your Secure webserver: eg, https://www.yourdomain.com
/*

• URLs for your site will be built via:

• HTTP_SERVER plus DIR_WS_ADMIN or
  

• HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or 
  

• HTTP_SERVER plus DIR_WS_CATALOG or 
  

• HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
  

• ...depending on your system configuration settings
  */
  define('HTTP_SERVER', 'http://zencart.fhceramics.com');
  define('HTTPS_SERVER', 'http://zencart.fhceramics.com');
  define('HTTP_CATALOG_SERVER', 'http://zencart.fhceramics.com');
  define('HTTPS_CATALOG_SERVER', 'http://zencart.fhceramics.com');

// Use secure webserver for catalog module and/or admin areas?
define('ENABLE_SSL_CATALOG', 'false');
define('ENABLE_SSL_ADMIN', 'false');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_ADMIN', '/admin/');
define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_ADMIN', '/admin/');
define('DIR_WS_HTTPS_CATALOG', '/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_ADMIN', '/home/users/web/b2833/pow.bcbigwolf/Zencart/htdocs//admin/');
define('DIR_FS_CATALOG', '/home/users/web/b2833/pow.bcbigwolf/Zencart/htdocs//');

define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', 'zen_');
define('DB_SERVER', 'mysql14.powweb.com'); // eg, localhost - should not be empty
define('DB_SERVER_USERNAME', '');
define('DB_SERVER_PASSWORD', '');
define('DB_DATABASE', 'fhc_zencart');
define('USE_PCONNECT', 'false'); // use persistent connections?
define('STORE_SESSIONS', ''); // leave empty '' for default handler or set to 'db'

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', '/home/users/web/b2833/pow.bcbigwolf/Zencart/htdocs//cache');

?>

1. how big are these images?
2. Admin->Tools->Server Info ... what's the setting for "upload_tmp_dir" ?

Sounds like you might be another victim of powweb's peculiar hosting configuration arrangement...

might wanna convert these // to just / ...

define('DIR_FS_ADMIN', '/home/users/web/b2833/pow.bcbigwolf/Zencart/[B]htdocs//admin/'[/B]);
define('DIR_FS_CATALOG', '/home/users/web/b2833/pow.bcbigwolf/Zencart/[B]htdocs//[/B]');

....

define('DIR_FS_SQL_CACHE', '/home/users/web/b2833/pow.bcbigwolf/Zencart[B]/htdocs//cache[/B]');

Get rid of all the // in that file on the paths ...

Does this fix the problem?

Does setting this up for a subdirectory vs subdomain work right?

DrByte:

1. how big are these images?
2. Admin->Tools->Server Info ... what's the setting for "upload_tmp_dir" ?

Sounds like you might be another victim of powweb's peculiar hosting configuration arrangement...
setting for tmp dir is 2M, file sizes for 2 pics I tried were 17K and 23K.

FHCeramics:

setting for tmp dir is 2M, file sizes for 2 pics I tried were 17K and 23K.
Removed the // to /, with no result change

what is powweb tech support saying about upload permissions?

if for some reason powweb hosting won't let this feature work, you can work around it by manually entering the image filenames and then uploading them separately via FTP

DrByte:

if for some reason powweb hosting won't let this feature work, you can work around it by manually entering the image filenames and then uploading them separately via FTP
Powweb says there is no problem and I'm also running oscommerce and not having any problems uploading with it. I have tried putting the images in the correct directories using ftp but still get the same message.

FHCeramics:

Powweb says there is no problem and I'm also running oscommerce and not having any problems uploading with it. I have tried putting the images in the correct directories using ftp but still get the same message.
Where and how would I enter > manually entering the image filenames. Would this be in the browse window?