Authorize.net AIM killing me!!! Help?

Hi all,

We have been using zen cart since Jan-ish with the authorize.net AIM module without any problems whatsoever.

One the 6th of Sept, 06 our servers crashed. No orders have come since then.

We keep getting the same error message EVERYTIME:

"Your credit card could not be authorized for this reason. Please correct any information and try again or contact us for further assistance."

We've read some of the forums such as:

0 - http://www.zen-cart.com/forum/showthread.php?t=29135
0 - http://www.zen-cart.com/forum/showthread.php?t=41119&page=3&highlight=authorize.net+%28api%29

et cetra, and tried what was suggested without any success. Authorize.net says it is our side; they are not getting any info whatsoever.

This is killing me! Arrrgghhhh.....:wacko:

Any ideas? I am at the point where if someone wants a few extra buck, I am happy to pay! Hope you take credit cards... LOL Because we sure as heck can't right now... ha ha

Help?

J Clark
https://www.blacksmagicshop.com
206-203-0089

Ok,
when the server crashed how old was the backup that was installed?

try uninstalling and re-installing the authnet mod in your admin

and ask your host if they have made any other changes since the crash,
forgot to turn something on, cURL
or maybe closed outgoing ports

Merlinpa1969:

Ok,
when the server crashed how old was the backup that was installed?

try uninstalling and re-installing the authnet mod in your admin

and ask your host if they have made any other changes since the crash,
forgot to turn something on, cURL
or maybe closed outgoing ports

Thanks man...

We did a full restore (five or six times to previous dates that had previously worked). Uninstalled the mod, reinstalled it. Got new codes. Did a fresh install. New codes. Etc.

CHecking on cURL now. What ports might have been closed?

If you want stats, just let me know what... php, etc?

port 443 for outgoing mainly

Tnx, will check it.

I am having the EXACT same problem. It seems like the Authorize.net module is breaking and automatically redirecting back to the payment page without ever sending any info out.

Here's my post - http://www.zen-cart.com/forum/showthread.php?t=46306

NHRADeuce:

I am having the EXACT same problem. It seems like the Authorize.net module is breaking and automatically redirecting back to the payment page without ever sending any info out.

Here's my post - http://www.zen-cart.com/forum/showthread.php?t=46306

Did it just happen all of a sudden?
Authorize.net has been NO help at all.

I have never used Zen cart before this install. I have a live osCommerce store that uses Authorize.net AIM and it works great. We process dozens of transactions daily without a hitch.

The problem appears to be with the server. We know that the module works out of the box for most people, so it shouldn't be a module problem. I know that Auth.net AIM works because I have a store running it that works.

Here are my basic server stats - maybe you can post yours so we can compare?

Server Host: xxxxxxxx.coolpod.com (xxx.xxx.xxx.xxx)
Database Host: localhost (127.0.0.1)
Server OS: FreeBSD 5.3-RELEASE
Database: MySQL 4.1.11
Server Date: 09/15/2006 18:36:59
Database Date: 09/15/2006 18:36:59
PHP Version: 4.4.2 (Zend: 1.3.0)
HTTP Server: Apache/2.0.54 (Unix) mod_perl/1.99_17 Perl/v5.8.7 mod_ssl/2.0.54 OpenSSL/0.9.7d FrontPage/5.0.2.2635 PHP/4.4.2 mod_webapp/1.2.0-dev mod_python/3.1.4 Python/2.2.2

System FreeBSD dougherbert.coolpod.com 5.3-RELEASE FreeBSD 5.3-RELEASE #0: Tue Mar 15 10:00:47 PST 2005 [email protected]:/usr/src/sys/i386/compile/uiabuild i386
Build Date Jan 23 2006 12:13:33
Configure Command './configure' '--enable-versioning' '--enable-memory-limit' '--with-layout=GNU' '--with-zlib-dir=/usr' '--disable-all' '--prefix=/usr/local/psa/apache' '--with-config-file-path=/usr/local/psa/apache/conf' '--enable-track-vars' '--with-iodbc=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--enable-static' '--enable-mbstring' '--enable-mbregex' '--with-regex=php' '--with-pear' '--enable-bcmath' '--enable-ctype' '--with-curl=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--with-dom=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--enable-ftp' '--with-gd' '--enable-gd-native-ttf' '--enable-gd-jis-conv' '--with-freetype-dir=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--with-jpeg-dir=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--with-png-dir=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--without-tiff' '--with-gettext=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--with-iconv-dir=/usr/local' '--with-iconv=/usr/local' '--with-mcrypt=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--with-mhash=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--with-mysql=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/release/dist/usr/local/psa/mysql' '--with-openssl-dir=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/release/openssl' '--with-openssl=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/release/openssl' '--enable-overload' '--with-pcre-regex=yes' '--enable-posix' '--with-pgsql=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/release/dist/usr/local/psa/postgresql' '--enable-session' '--enable-sockets' '--enable-tokenizer' '--with-expat-dir=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--enable-xml' '--enable-xslt' '--with-xslt-sablot=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--with-sablot-js=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--with-iconv-dir=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--with-zlib=yes' '--with-apxs2=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/apache/files/apxs' '--with-imap=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--with-imap-ssl=/usr/home/builder/pb_work_dir/plesk7.5.4_hotfix6_7.5.4/psa/lib/dist' '--prefix=/usr/local/psa/apache' 'i386-portbld-freebsd5.3'
Server API Apache 2.0 Handler
Virtual Directory Support disabled
Configuration File (php.ini) Path /usr/local/psa/apache/conf/php.ini
PHP API 20020918
PHP Extension 20020429
Zend Extension 20050606
Debug Build no
Zend Memory Manager enabled
Thread Safety disabled
Registered PHP Streams php, http, ftp, https, ftps, compress.zlib
CURL support enabled
CURL Information libcurl/7.11.2 OpenSSL/0.9.7d zlib/1.2.1