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E-mails not arriving...

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21 Sep 2006, 3:05 AM
#1
matt_noiseux avatar

matt_noiseux

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E-mails not arriving...

**I really am using this forum as a last resort. I have been trying everything and reading over the posts on e-mail configuration but cannot figure out why mine will not work. It seemed fairly straightforward. I checked off what was required and entered in the account info. But no luck. If anyone has any advice or sees something below that is obviously the problem I would be most appreciative. Whenever I send an e-mail I get the green confirmation message that says it has been sent but it just never arrives.
**

E-Mail Transport Method smtpauth
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Verify E-Mail Addresses Through DNS false
Send E-Mails true
Email Archiving Active? true
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password ---------------
SMTP Email Mail Host mail.meadowstonefarm.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

21 Sep 2006, 3:25 PM
#2
matt_noiseux avatar

matt_noiseux

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Re: E-mails not arriving...

So a little more info - I am hosted at UplinkEarth.com and the site is on a Windows 2003 server. They do not support CDonts. Not sure about sendmail but they do support formmail. But my plan does not support Perl so there is a modified ASP formmail that they provide that I have used on my site for people to submit e-mails.

Does anyone think that I may have to somehow put in the formmail code that Uplinkearth provides in the e-mail configuration file in Zencart? I feel like smtp should work. Isn't that how Outlook connects and gets your e-mail? I have used this with success for my Outlook...just not sure what I am missing in this instance.

22 Sep 2006, 1:33 PM
#3
matt_noiseux avatar

matt_noiseux

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Re: E-mails not arriving...

I know no one is responding...so I should probably take the hint. But I will keep adding information for a little while longer in the event that someone out there has any advice.

I downloaded the ZenCart admin tool that lets you check for e-mail archives.

Every e-mail I have sent out has been archived. Does this mean that it is a connection issue with the mail service provider? I have put in the information they suggested in the e-mail config. module.

22 Sep 2006, 2:00 PM
#4
matt_noiseux avatar

matt_noiseux

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Re: E-mails not arriving...

I know no one is responding...so I should probably take the hint. But I will keep adding information for a little while longer in the event that someone out there has any advice.

I downloaded the ZenCart admin tool that lets you check for e-mail archives.

Every e-mail I have sent out has been archived. Does this mean that it is a connection issue with the mail service provider? I have put in the information they suggested in the e-mail config. module.

Has there ever been an instance when the e-mail setup on ZenCart cannot be used - or am I giving up too soon. I assume that if I cannot get this up and runningthen any e-mail features, including the contact us page, will not work. That will be a major bummer...

22 Sep 2006, 7:55 PM
#5
matt_noiseux avatar

matt_noiseux

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Re: E-mails not arriving...

I checked with my host, UplinkEarth and they took a look at the Zencart settings. They confirmed that the settings looked good and that everything SHOULD work, which brings me back to ZenCart. I wish UplinkEarth could have helped me more but they said that they do not support nor are familiar with Zencart. So if my settings look good and the e-mails are ending up in the ZenCart log, what is left?

Again, any advice or help would be appreciated...

24 Sep 2006, 11:20 PM
#6
matt_noiseux avatar

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Re: E-mails not arriving...

Just to bring some closure -

  1. Put in the SMTPath patch that DrByte posted.

  2. Had my host reconfirm that I chose the correct send method (SMTPauth) as well as check over the settings.

  3. Confirmed that the e-mails were archived, which according to a recent thread meant that the e-mails were being handled properly by ZenCart and passed along to my specified e-mail service.

  4. After this, the 'contact Us' e-mail worked, but nothing else.

  5. I went through every setting option and found that actually setting MIME html to 'true' - contrary to what was recommended - made EVERYTHING work.

Not sure of the why but just happy to have it working. Good luck to everyone else trying to get their e-mail settings correct.

Matt

25 Sep 2006, 8:00 AM
#7
drbyte avatar

drbyte

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Re: E-mails not arriving...

Glad you got it working Matt.

Sometimes it's a real chore to figure out what each individual hosting company's configuration settings requires for something as basic as email support.

25 Sep 2006, 5:39 PM
#8
lorhan avatar

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Re: E-mails not arriving...

Matt Noiseux:

Just to bring some closure -

  1. Put in the SMTPath patch that DrByte posted.

  2. Had my host reconfirm that I chose the correct send method (SMTPauth) as well as check over the settings.

  3. Confirmed that the e-mails were archived, which according to a recent thread meant that the e-mails were being handled properly by ZenCart and passed along to my specified e-mail service.

  4. After this, the 'contact Us' e-mail worked, but nothing else.

  5. I went through every setting option and found that actually setting MIME html to 'true' - contrary to what was recommended - made EVERYTHING work.

Not sure of the why but just happy to have it working. Good luck to everyone else trying to get their e-mail settings correct.

Matt

Hi Matt,

Having the same issue here!
Just wonder what patch from DrByte you have been using.

Thanks

Lorhan

26 Sep 2006, 12:54 PM
#10
lorhan avatar

lorhan

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Re: E-mails not arriving...

Hi,

Thanks for the reply. I'm banging my head against the wall!
I can send email thru the newsletter function, orderconfirmation is getting thru, but not on TELL A FRIEND and CONTACT US pages.

I have enclosed some settings to take a look at:

http://www.finekler.com/zc_install/techsupp.php

Could you please se if you can figure something out on behalf of this information.

Regards

lorhan

18 Sep 2007, 11:34 PM
#11
all4coffee avatar

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Re: E-mails not arriving...

I would like to receive an admin e-mail notification when customer subscribes or unsubsribes to the newsletter. There is no setting I could find for it and as I can gather from other entries here some people would like this turned off ... Also my customers are not getting subscribe /unsusbsribe e-mails... All other e-mail confirmations such as product notification, order confirmation/updates work fine.

19 Sep 2007, 9:29 AM
#12
chuckl avatar

chuckl

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Re: E-mails not arriving...

As far as I know the default Zen Cart install does not send emails when newsletter subscription status changes. There is however the Newsletter Only subscribe mod, which allows people to enter an email address and subscribe to the newsletter without registering as a customer.

As a side effect of that, it adds an admin confirmation email option to the email options in admin, which would seem to be what you want.

Difficult to be more precise, as I always use the mod, so I have no idea how a 'default' install behaves.

20 Sep 2007, 6:11 PM
#13
all4coffee avatar

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Re: E-mails not arriving...

Thank you very much for your clarification!