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customers can't login

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Started by petpromises on 21 Sep 2006, 9:23 AM · Views: 1,714

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21 Sep 2006, 9:23 AM
#1
petpromises avatar

petpromises

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customers can't login

When a customer inputs the correct details to log in, it redirects them to the carts homepage and nothing else. The home page hasn't changed from when noone is logged in. You can't view your cart, or anything. When you shop as a visitorand attempt to login later, it returns you to the merge login page. On the admin it's saying the person has logged in but there aren't any changes to the shop front to acknowlegde this.

If you need to see the site: http://www.petpromises.co.uk/zencart/index.php

Does anyone know how to rectify this? I can't find any posts or documentation on the problem.

Thanks for your time,
Pet Promises

21 Sep 2006, 2:12 PM
#2
ajeh avatar

ajeh

Oba-san

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Re: customers can't login

You are setup for UK by default but have no zones defined and have the dropdown turned on ...

Try turning off the dropdown or define the zones for the UK

Linda McGrath
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21 Sep 2006, 6:25 PM
#3
petpromises avatar

petpromises

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Re: customers can't login

It didn't help alter the consequences of logging in though... the cart still doesn't acknowledge that a person has logged in.

Thanks for your time,
Pet Promises

22 Sep 2006, 6:23 PM
#4
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petpromises

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Re: customers can't login

This problem was solved by changing the recreate session option to false in
admin> configuration> settings

Tha answer is given in here

Thanks for your time,
Pet Promises

23 Sep 2006, 1:42 PM
#5
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johneemac

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Re: customers can't login

Yeah i had the same problem but it only occured in Internet Explorer and not in Firefox.

By setting the recreate session to false in admin > configuration sorted the problem. :cool: