UPS: Unable to get quote

I have UPS installed as my only shipping method on my web page. When I go in to test the shipping to see if it works, it will not give a quote from UPS and states: (We are unable to obtain a rate quote for UPS shipping. Please contact the store if no other alternative is shown.)
It will not allow me to go any further as there is no way for it to charge the customer with out obtaining the proper quote.

Why would this be? I have the module installed and have an account with UPS. What can I do?

Have you checked the settings under configuration / shipping ?

we had that problem on a client site and it was needing a max weight of 150 in order to work.

hope that helps !

I had it set at 100.. It worked thank you!

Setting the max weight to 150 did not solve this problem for me...any more suggestions?

What error message are you getting?

What are your settings in: Configuration ... Shipping/Packaging ...

What happens if you uninstall and reinstall and configure this Shipping Module?

What 5 digit US Zip Code are you shipping from?

What 5 digit US Zip Code are you shipping to?

What is the weight of the order that you are testing?

1. United Parcel Service United Parcel Service
   We are unable to obtain a rate quote for UPS shipping.
   Please contact the store if no other alternative is shown.

2. Country of Origin Canada
   Postal Code P1B 2T6
   Enter the Maximum Package Weight you will ship 150
   Package Tare Small to Medium - added percentage:weight 0:3
   Larger packages - added packaging percentage:weight 10:0
   Display Number of Boxes and Weight Status 3
   Order Free Shipping 0 Weight Status 0
   Shipping Estimator Display Settings for Shopping Cart 1

3. If I reinstall the module I get the same problem

4/5. Shipping from Canada

6. 4lbs

For Canada you need the UPS XML code in the Wiki for 3rd Party Software ... :smile:

Hi for everybody,

i have the following problem :
after the customer login to my system and going to checkout shipping this message appear :
"We are unable to obtain a rate quote for UPS shipping."

thanks all

I have the same problem with both modules. Followed all suggestions with no luck.

The UPS Error message "We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown."

The USPS Error Message "-2147219080 - Missing value for Country."

Tried reinstalling with no luck.

Shipping from 91731

Shipping to 91731

Weight is 22LBS

Maximum weight will ship is set to 150LBS

Is there anything I need to set in the usps.php file?

Same here. I am getting the same issue with the UPS shipping module. I tried changing the max weight value and installing / reinstalling the module. My settings:

Shipping Configuration:

Country of Origin United States
Postal Code 11211
Enter the Maximum Package Weight you will ship 150
Package Tare Small to Medium - added percentage:weight 0:3
Larger packages - added packaging percentage:weight 10:0
Display Number of Boxes and Weight Status 0
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 1

UPS module configuration:
UPS

Enable UPS Shipping
True

UPS Pickup Method
CC

UPS Packaging?
CP

Residential Delivery?
RES

Handling Fee
0

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort order of display.
0

Shipping Methods:
Nxt AM, Nxt AM Ltr, Nxt, Nxt Ltr, Nxt PR, Nxt Save, Nxt Save Ltr, 2nd AM, 2nd AM Ltr, 2nd, 2nd Ltr, 3 Day Select, Ground, Canada,World Xp, World Xp Ltr, World Xp Plus, World Xp Plus Ltr, World Expedite
1DM, 1DML, 1DA, 1DAL, 1DAPI, 1DP, 1DPL, 2DM, 2DML, 2DA, 2DAL, 3DS, GND, STD, XPR, XPRL, XDM, XDML, XPD

Just a shot in the dark here but.. could something have changed with the zc -> ups shipper interface?

I see this is an older thread with no apparent resolution. I'm having this same problem

"United Parcel Service United Parcel Service
We are unable to obtain a rate quote for UPS shipping.
Please contact the store if no other alternative is shown."

The odd part is that it was working for some time and just quit on me recently.

My shopping cart rate estimator works but when I log in, I get the above message.

Could there be problems communicating through the SSL?

Also, I have a test site where it's working so I know the UPS server is working.

Thanks

Well if "you" didn't change anything, and UPS didn't change anything, then probably it's something your hosting company did.

Is there any way to make the UPS_xml module work with Zen-Cart 1.3.8?

Since I promised Linda I'd post my results here on this thread ...

Yes, the UPS-XML mod works with ZC 1.3.8a. That is, it installs, and once set up with all the various parameters and tweaked a little (in ways that are fully described in the Readme file) it communicates to the UPS server and gets a quote back.

Unfortunately it is not at the moment getting the number of boxes right. I've started another thread with that issue, in hopes that someone knowledgeable can help.

Rob