requires at least three characters

Client attempting to set up their account on the "My Account Information" page is getting the error "Please try again. Our system requires at least 3 characters." But there is nothing flagged in the area below, nothing missing, and nothing that says it requires three characters.

The page in question is: /index.php?main_page=create_account&zenid.....

any help is much appreciated, as we've been bumping into this for a week without figuring it out ourselves.

Many thanks!

have you checked your min values to see if anything is set to 3? or checked your customer details to see if anything is set to 3?

both are in admin --> config

there is quite a list:

Nick Name
City
Telephone Number
Credit Card Owner Name
Credit Card CVV Number

Now, on the client signup page, they don't ask for credit card information. The telephone number and city are bigger than 3 digits, but the nick name is not required (according to the form). However, we did put a forum nick name just to see, and it's still kicking back.

Also, a note, this isn't doing it for every customer, but we have captured a client's data and we're trying to get them entered. They fail every time,

Odds on that this is the Company minimum value. It gives less feedback that the other fields which is why it's not so obvious.

Go to Admin > Configuration > Minimum Value > Company and set it to 0.

extreemly odd. the company field only requires 2, but I made it 0 and now everything's happy.

thanks!

You may have to set the Minimum Values to blank, not 0 ... but blank

vandiermen:

You may have to set the Minimum Values to blank, not 0 ... but blankNot really. Zen Cart performs an integer comparison on the number of characters needed. Blank would either resolve to zero anyway or cause problems. Better to stick with an unambiguous zero.

Zen Cart performs an integer comparison on the number of characters needed. Blank would either resolve to zero anyway or cause problems. Better to stick with an unambiguous zero.

Correct. The results are numeric in this case. Leaving the field empty would result a NULL result (which could create more problematic issues).