Regards to emails sent by Google Checkout to (both Buyer & Seller/admin). We do all our email in text (not HTML). The text email messages we receive back from Google Checkout are not well formatted messages and very difficult to read.
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Adding simple line breaks to the email template would fix most of the text formatting issues.
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Could the "From" and Reply-To email address for the messages sent out by Google be configured with our shop (sellers) email address? And then allow customers to respond to the email message. Stating "Please do not reply to this message." is VERY BAD customer service and will turn off our customers!!!
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Also at the bottom of message I observe: "Have questions about this order? Contact SellerName".
Besides the SellerName it would also be good to include the sellers email address.
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On the test "buyers" shipping status message which I received, I observe the address under "Purchased From" is only half correct. That is only street number but not the street name is included. (might be a problem with my account set-up at Google, will check into it).
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Need a location for the buyer to enter "Attn To:" when submitting order, and then if entered by customer, display Attn To: within the "Ship to:: address.
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Ability to remove "Shipping Tracking line" in the email message.
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Method to include Shop (Zen Cart) order number as well as Google Order number.
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Shipping Status label and the word Shipped are not adjacent to each other.
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Itemize each ordered product on it's own item line (item qty, item price, total amt for the line).
Then a dashed line (separator)
Then a SUBTOTAL line.
Then a S&H line.
Then a Tax line (if applies...keep in mind some locales charge S&H before tax, others after tax).
Then a dashed line (separator)
Then the TOTAL line (Emphasize IN CAPS).
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Remove "(includes Tax (State) $0.00)" from Total line and move to under SubTotal as above. And for locales that don't apply tax, remove Tax line altogether.
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In email to buyers, add a URL link to Buyers Account login, adjacent to "Check the status of this order anytime in your Google Account".
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Best to look at how Zen Cart formats customer and admin email messages (for both HTML and text formats). And check out how PayPal IPN does it and emulate. no need to reinvent the wheel here.
Below I've ADDED line breaks and improved formatting of the Order "Status" change email message which Buyers currently receive. Hopefully similar formatting can be incorporated into future GC ZC integration:
Purchased from:
FNAME LNAME
Street Address
City ST POSTALCODE
COUNTRY
Ship to:
FNAME LNAME
Street Address
City ST POSTALCODE
COUNTRY
Hello FNAME,
Great news! Your order has shipped, and should arrive soon. Your credit card has successfully been charged for this order.
Track USPS package #n/a
Order Details - DATE - TIME TZ-00:00
Google Order #123456789012345
Shipping Status:
Qty Item Price <<<< This line is out of sequence and needs moved down!!!!
Shipped
ITEM_QTY ITEM_NAME $ITEM_PRICE
Shipping & Handling (Shipping Method) : $SHIP_AMT
Total: $TOTAL_AMT (includes Tax (Zone) $TAX_AMT)
Check the status of this order anytime in your Google Account.
Have questions about this order? Contact SELLER_NAME
Need help? Visit the Google Checkout help center. Please do not reply to this message. ©2007 Google
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Thanks,
Woody