PayPal ...unsupported characters for this field.

I have just upgraded to version 1.3.5 and am trying to get PayPal to work with a second language, Japanese.

I have a two language site, English and Japanese.

I am getting the following error when the order is directed to the PayPal site when using Japanese:

You have entered unsupported characters for this field. Current available language character types are: European, Chinese, Korean, Japanese, and Thai. Please try again.

I have read several threads, including:

http://www.zen-cart.com/forum/showthread.php?t=33050

My charset in store/includes/languages/mytemplate/english.php is iso-8859-1

and for japanese.php it is EUC-JP

I can place a PayPal order from the English side using English, but not from the Japanese side. If I try to use Japanese on the English side, that results in the above error message too...

Can any one suggest any possible fixes?

Thank you in advance!

Did you add the CHARSET change suggested in the post you quoted ?

Hello Dr. Byte,

Yes, in

/includes/modules/payment/paypal.phpn

and /includes/modules/payment/paypal/paypal.php

I have those two lines as copied to here:

                         zen_draw_hidden_field('country', $order->customer['country']['iso_code_2']) .
                         zen_draw_hidden_field('charset', CHARSET) .
                         zen_draw_hidden_field('email', $order->customer['email_address']) .
                         zen_draw_hidden_field('night_phone_a',substr($telephone,0,3)) .

Hmmm!

Can you provide a screen-shot of the page where you're seeing this error?

Can you obtain View Source from your browser on that same page, and post the contents here? (perhaps remove personal address details if any are present)

Hello Dr. Byte,

I hope these will help!

---

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <!-- Script info: script: webscr, cmd: _ext-enter, template: xpt/webaccept/Login, date: Sep. 26, 2006 11:39:32 PDT; country: JP, language: en_US, xslt server: web version: 42.0-252929 branch: EBF_live-420_int content version: 42.0-249796 pexml version: 42.0-251981 page XSL: /default/en_US/webaccept/Login.xsl --> <title>Enter Payment Information - PayPal</title> <meta http-equiv="keywords" content=""> <meta http-equiv="description" content=""> <link rel="stylesheet" type="text/css" href="https://www.paypalobjects.com/css/xpt.css"> <link rel="stylesheet" type="text/css" href="https://www.paypalobjects.com/css/xptInvoice.css"> <link rel="stylesheet" type="text/css" href="https://www.paypalobjects.com/css/xptObsolete.css"> <link rel="stylesheet" type="text/css" href="https://www.paypalobjects.com/css/paymentFlow.css"> <link rel="stylesheet" type="text/css" href="https://www.paypalobjects.com/css/xptlive.css"> <link rel="stylesheet" type="text/css" href="https://www.paypalobjects.com/css/default.css"> <!--[if IE 6]><link rel="stylesheet" type="text/css" href="https://www.paypalobjects.com/css/ie60win.css"><![endif]--> <!--[if IE 7]><link rel="stylesheet" type="text/css" href="https://www.paypalobjects.com/css/ie70win.css"><![endif]--> <link rel="stylesheet" type="text/css" href="https://www.paypalobjects.com/css/en_US/lang.css"> <style type="text/css"></style> <link rel="shortcut icon" href="https://www.paypalobjects.com/en_US/i/icon/pp_favicon_x.ico"> <script type="text/javascript" src="https://www.paypalobjects.com/js/pp_main.js"></script><script type="text/javascript" src="https://www.paypalobjects.com/js/paymentFlow.js"></script> </head> <body onload="clearEmailRecovery()"> <div id="headerMerchant"> <table align="center" border="0" cellpadding="0" cellspacing="0"><tr> <td><span class="cobrand">[email protected]</span></td> <td align="right" width="115"><img border="0" height="45" width="115" src="https://www.paypalobjects.com/en_US/i/logo/logo-xclick2.gif" class="logo" alt=""></td> </tr></table> <div class="sectionBreak"></div> </div> <div class="containerWide"><ul id="progressMeter"> <li class="current">Login</li> <li class="incomplete">Review</li> <li class="incomplete">Done</li> </ul></div> <div id="xptContentMain"><table align="center" border="0" cellpadding="0" cellspacing="0" width="760"> <tr><td><div id="xptTitle"><table align="center" border="0" cellpadding="0" cellspacing="0" class="main"> <tr><td class="heading" width="100%"><h1>Enter Payment Information</h1></td></tr> <tr><td><img alt="" border="0" height="4" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="1"></td></tr> </table></div></td></tr> <tr><td><div class="messageBox error"><p>You have entered unsupported characters for this field. Current available language character types are: European, Chinese, Korean, Japanese, and Thai. Please try again.</p></div></td></tr> <tr><td valign="top"> <div class="contentArea"> <table align="center" border="0" cellpadding="0" cellspacing="0" width="100%"><tr><td align="left" class="small" valign="top">PayPal is the authorized payment processor for <span class="emphasis">[email protected]</span>. To continue, please enter the required information below. <a href="#" onClick="javascript:openWindowATC('https://www.paypal.com/row/cgi-bin/webscr?cmd=p/pop/about_paypal_wa-outside','','400','440','', windowNamer('https://www.paypal.com/row/cgi-bin/webscr?cmd=p/pop/about_paypal_wa-outside'));return false;">Learn more</a> about PayPal. </td></tr></table> <br> </div> <table align="center" border="0" cellpadding="0" cellspacing="0" id="requiredWithSecure" width="100%"><tr><td align="right"> <a href="#" onClick="javascript:openWindowATC('https://www.paypal.com/row/cgi-bin/webscr?cmd=xpt/popup/WaxAboutPaypal-outside','','400','480','', windowNamer('https://www.paypal.com/row/cgi-bin/webscr?cmd=xpt/popup/WaxAboutPaypal-outside'));return false;"><span class="small">Secure Transaction</span></a> <img align="top" src="https://www.paypalobjects.com/en_US/i/icon/secure_lock_2.gif" border="0" alt=""> </td></tr></table> <form method="post" action="https://www.paypal.com/row/cgi-bin/webscr">

<input type="hidden" id="" name="cmd" value="_xclick-flow"><input type="hidden" id="" name="id" value=""><input type="hidden" id="" name="close_external_flow" value="false"><input type="hidden" id="" name="external_close_account_payment_flow" value="payment_flow"><input type="hidden" id="myAllTextSubmitID" name="" value=""><input type="hidden" name="CONTEXT" value="o5HR-eOI6GhGicukbmvDUlFgfWELl6iU2Us4V_xgNTPGAX-ycBKRbyfckUpdUmbIAFJEqU4BDYVkDwSzGfkerkNg42s8mXs8j5I2DvqEeKER83cn_QKfLUoXSfpXzRie7-avBCRDpRe2xFDsZRdko8ZDnHDldlFLOJQZzTGwm1dBLJoazOtx1cdgJYO1Z1sryN5WhsrgzfTPkWFx1IXlJHAjYDS7QL2QJ417c644txfmoHgX0Y-7m6fEjzIONznDUvmpxwQaULV0_C-H9o9B9d1w8c59GESiAz63XmgoV5HBhN8KhCctsQQiCnJR2veBW2k6nBSuo3bMzsBo9QC0Ko7xAqpXThUj9Fj2SdoQYi41S6HUF45enq16VTY3iHtLZtWp2j-roGlnstN5OjG5HrTrXOzfbTXw-cqckci41hb33FIbFWW1BHoZqULK8F0nSs0lOn040rYKHFS0TnmX_in9O9hOZ32nOEWKxjVIKRko23XKXLdidxWc_g003UvpEECz8mQaU_09nIxD8vqW27yanEXhTY1q4I9HarQ2EFCOgPBWMmwWfHJNH89GIPlsbXkqnEKf2MKGwjh-sfw6rHbzfqANQWAV2LCmwzzHn7XjcuneooPNA9tLbaI15SDj4zdaHykerZ-Q-1l1IY9DFfSkDSF0pcKWM4LJfovCHuoKwYHrKM_fRSP9HtccyT9ygcG-ofdzzl9hgLHpE4Eh7374tBVw9WJ4DWofTg8bbZE6h-0GPrnN-EpWAQhd9MkvY5IvAfguYonuOZRAbZLxO7tOOmMhNoVrwVR3HBX9gxZxPx_VN2cERJd4PkNGxho__x6t3Nx1M95FVODdiGuls2fts1JXAo1VYB0Q0_8mCiMt0JW_F98V5KN6usiTQPMHCDNCl3oeEegxmNIYIhjtYVoI9UaikXYZngJR9dsItLEGIdOP1TiN3NmumfxIxrvmMjcAm2QEU8W3v8jZHPAzxmDTpRQHmek_zNcTOAqfPgBLnSqr98TJf3PcQNFD42xqNL4MCR8WTXOjRWPVqSNL_hkPipqVJG5vvamES4ZkU87EtMXbxV-5QzGRG79PolZcjToVkDgrOs_3JWyD8DP7QA3uJVkyDipkXs5WmbKVd4iWoUiHCyM9Ma8g1X5m-z3meVWizLmKBXIgYJzEIUAzyb7CIeCfCO_U7Lt6hKHXFmQFiU9BsfCE0ckIvZSafgd3y4XJmwdpIxSlDH6139zs2pCleL4n92Cix6lwioNE22Z56QYDx-8zg1-QrNcwkW-NfhQRuzjdsMUNZ_asY2Q7L50qrTfPu6NGPAlSPGHt9VGMy-arRe3XDyfkuhgfVOAzSBMjgbSP3YEcuGvcaxqIIrtF06nfsEyJwFHJThj_p8k-wJ0xU7nYSnJrEzpHJKLRoJd-silXOQJl0IQWJfpCNaPl89yScZme9SGnHIZBQuprB0LSB_H99P7S0bRCEl3gXGGicnK9MIBAtlFrbcz2-DlTqpkIHmi_GhIlMdqVZowZPs3YNUNtko0T4M0M_Juc8cc3H83DuQ_wL8knUojBGMSNw4uTKvRqJoxya1nFijOiWqgG17UG-akgK1CtynPsz9rAN8W3yrdQuhzips95xZq41sFOfumlaHFnsRAbVdMs4cWbpL1_wyrrFiN5jWepEbZMCeutZdmx9mCqxhDIrHF8a7KjN26wGUJaHiGApONH9JRY8PO32uCN5BLYhMFUIqNb_R82-

Section removed from here as it was too long to be uploaded...

zmwJAqe1wbNgLlcaw1gVgazVfYlX17Pt_Lh760f3lXa2lOAbiqpjnPP6-kqWqqze28o8jmB_gFBQzJm7_oKD2z7iTDZKmg49g4aZ_wcQV6Dv7_NGKzK_j7Bt_Hu-1ImEx8pXpklHnvJRA85VnPbJSDoXtEmbjpAljAcdhWE7gWuKyz2RHWERQymvZi8xknGUvz3R-nUj7I7Fb1aBlzGgze3x_zNGK1gLZxLP8VmYM8q_q0vN8qnR98ymfpfyPYaUwSzpmL_B_d51CBDaEO2O9EB_CPpa6pmRKPYQgwbmVA_Nmk4Ik9ywVMR1_oWDfhDhIlcFR8-xR7B76NIS60C57ALnDtip-1PSRAjvMaiYsltgsyTwjdbqm9hW9suTAkoaruKvRzl15WGJ1rQzxBuxWL8nPwB2c62RoxfoKk6rVH6E4IGgv7K9zCCJPFKWothDye-VsXZ4cdkBWvY-Ml4xJErtYci79jCNKBDFc4sqfz4fqo0X8bdL1SiybswO1KVtTKNy4TvA6gie7oWGvlGzDPbgRW5mDJZ3E4RKRzxdUkpXkrQFGCRBJW4Hwqby6wvNwc-Zvor7R2qYNVneZnJ0YfgBEIC40I3mK2urJXGAspfn6HZYL75RpNQO9yLbwnznqd3x3vqid2ADapfHM2asEY_HlkSWshSMF6TQ_kowqtOGdaB1D-NJlvWZeknwvXEa5ocTj2Mq-X2jXB5S2CNVlNZXKc6iA8VpRGZnbaEqkA5EF0VdNADB3ty_DU7Q86W3sGT3kuQuIT7DQ3pAPo7pHYjqwDzh1p21gOJq"><input border="0" type="image" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" id="" name="login" value="login" onClick="" class="" alt=""><div id="orderDetailsArea"><table align="center" border="0" cellpadding="0" cellspacing="0" class="dataTable" width="100%">

<tr valign="top"> <td class="header">Payment For</td> <td class="header" width="80">Quantity</td> <td class="headerMoneyColumn" width="140">Amount</td> </tr> <tr valign="top"> <td>GPC Store Purchase</td> <td width="10%">1</td> <td class="moneyColumn" width="15%">¥410 JPY</td> </tr> <tr class="summary"> <td colspan="2">Subtotal:</td> <td class="moneyColumn">¥410 JPY</td> </tr> <tr class="summary"> <td colspan="2">Shipping & Handling:</td> <td class="moneyColumn">¥0 JPY</td> </tr> <tr><td class="spacer" colspan="3"></td></tr> <tr class="summary"> <td class="smallEmphasis" colspan="2">Total Amount:</td> <td class="moneyColumnEmphasis">¥410 JPY</td> </tr> </table></div> <div id="modularContent"> <h2>PayPal Checkout</h2> <div class="modularContentArea"><table align="center" border="0" cellpadding="0" cellspacing="0" width="100%"> <tr><td><table align="left" border="0" cellpadding="0" cellspacing="0"> <tr> <td rowspan="4"><img alt="" border="0" height="1" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="12"></td> <td rowspan="4"><img src="https://www.paypalobjects.com/en_US/i/logo/PayPal_std.gif" border="0" alt=""></td> <td rowspan="4"><img alt="" border="0" height="1" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="22"></td> <td bgcolor="#cccccc" rowspan="4"><img alt="" border="0" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="1" height="1"></td> <td rowspan="4"><img alt="" border="0" height="1" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="20"></td> <td><span class="small">Log in securely.</span></td> </tr> <tr><td><img alt="" border="0" height="10" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="1"></td></tr> <tr><td><table align="center" border="0" cellpadding="0" cellspacing="0"> <tr><td> <input type="hidden" id="" name="email_recovery" value="false"><table align="center" border="0" cellpadding="2" cellspacing="1"> <tr> <td align="right" class="labelIndicator"><label for="login_email"><span class="label">Email Address:</span></label></td> <td><input type="text" id="login_email" class="smallInputWidth" name="login_email" value="[email protected]"></td> <td> <a href="https://www.paypal.com/row/cgi-bin/webscr?cmd=#" onClick="document.forms[0].email_recovery.value='true';document.forms[0].submit();return false;"><span class="small">Forgot your email address?</span></a> </td> </tr> <tr> <td align="right" class="labelIndicator"><label for="login_password"><span class="label">PayPal Password:</span></label></td> <td><input type="password" id="login_password" name="login_password" class="smallInputWidth" maxlength="40"></td> <td> <a href="#" onClick="javascript:openWindowATC('https://www.paypal.com/row/cgi-bin/webscr?cmd=_forgot-password','','640','700','', windowNamer('https://www.paypal.com/row/cgi-bin/webscr?cmd=_forgot-password'));return false;"><span class="small">Forgot your password?</span></a> </td> </tr> </table> </td></tr> <tr><td colspan="3"> <span class="small">Don't have a PayPal account? </span><script type="text/javascript">var myText = '<span class="smallEmphasis">Click here</span>'; var myid = 'myAllTextSubmitID'; var myname = 'new_user_button.x';document.write('<a href="#" onclick="javascript:document.getElementById(myid).name=\'new_user_button.x\';document.getElementById(myid).value=\'\';document.forms[0].submit();return false;">'); document.write(myText); document.write('</a>'); </script><noscript><input type="submit" name="new_user_button.x" value="Click here" class="transparentButton" alt=""></noscript> </td></tr> </table></td></tr> </table></td></tr> <tr><td></td></tr> </table></div> <table align="center" border="0" cellpadding="0" cellspacing="0" width="100%"> <tr><td><img alt="" border="0" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" class="verticalSpacerHigh" width="1" height="1"></td></tr> <tr><td class="separationLine"><img alt="" border="0" height="2" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="1"></td></tr> <tr><td><img alt="" border="0" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" class="verticalSpacerMedium" width="1" height="1"></td></tr> </table> <table align="center" border="0" cellpadding="0" cellspacing="0" width="100%"><tr> <td align="left" nowrap class="globalButtonsLeft"></td> <td align="right" width="100%" class="globalButtons"><input type="submit" name="login.x" value="Continue"></td> </tr></table> </div> <input name="form_charset" type="hidden" value="UTF-8"> </form> </td></tr> </table></div> <div id="xptWAXFooter"><table align="center" border="0" cellpadding="0" cellspacing="0"> <tr><td align="center" class="greyNote">PayPal protects your privacy and security.<br>For more information, read our <a href="#" onClick="javascript:openWindow640('http://www.paypal.com/row/cgi-bin/webscr?cmd=p/gen/ua/ua_pop-outside&popup=1&country.x=JP');">User Agreement</a> and <a href="#" onClick="javascript:openWindow640('http://www.paypal.com/row/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy_pop-outside&popup=1&country.x=JP');">Privacy Policy</a>.</td></tr>Copyright © 1999-2006 PayPal. All rights reserved.<br>Consumer advisory- PayPal Pte. Ltd., the holder of PayPal’s stored value<br>facility, does not require the approval of the Monetary Authority of Singapore. <br>Users are advised to read the <a href="https://www.paypal.com/row/cgi-bin/webscr?cmd=p/gen/ua/ua">terms and conditions</a> carefully.</table></div> </body> </html>