No email logo although header.jpg in folder.

Hi, I've got the same problem as well. I've tried everyhting that has been suggested so far and still no luck...:no:

I finally figured it out.
Using Firefox, I clicked on the missing graphic icon (or present logo graphic), looked for the properties and it provided me with the complete path.

Then I found and modified the newsletter template and looked for the logo file. There was a path problem in that my shopping cart was showing twice, ie /home/shoppingcart/shoppingcart/email/includes...etc.

I had to modify the logo path from a '/shoppingcart/' address to just '/'' and it worked great.

Hope this helps someone.

cjburch:P

Hi cjburch,

Thanks for the suggestion. Unfortunately, it hasn't worked for me...

What is the full name of the template file that you edited the logo path in?

Thanks:smile:

Balboa:

It's /public_html/'Your Shopping Cart'/email/email_template_newsletters.html

By the way I've seen another fly in the ointment.

When I send out newletters some show the images and some don't. It appears that many Anti-Spam programs including gmails do not allow you to link to an image via a URL. It provides too much info about the user.

You may be experiencing this as well.

Anyone know how to include the images without the URL attached?

You could use the <img src tag, HTML Form or Javascript as many other possibilities if you're expecting to send HTML emails. :wink2:

Rename that htaccess file to something else temporarily (eg. .htaccess_bak) and try accessing your header.jpg again via your browser. Then sort out the security restrictions by talking to your host.

Thank You Pixxi!! no I get a 404 - not found when trying to access my pictures via browser, but... Renaming my .htaccess file to .htaccess_bak solved the problem of the logo not showing in my newsletters. Thank you for the suggestion.

Webmaster
http://tweekin.org

i'm with host papa and have the same problem - no image in emails. I did the rename .htaccess file in root and that worked fine. I'm waiting for a reply from host support to see what cam be done.

Just not sending emails for today...

J

I am new to Zen. I am also having problems with the email header showing on the received emails. When I compose an email from my store I can see the header fine. I then Preview the email and if fine I then send it. I send a copy to myself also. When the email is opened by me the text is there but I have a red x and the word logo next to it. I tried right click and then hit show picture. No work. If I go to forward the email then the logo shows up but the recipient still can't see the logo on their end, just the red x and the word logo.
I spoke with Microsoft and they are looking to see if it is a browser issue. I have IE8. I also spoke with my ISP, Comcast, and they don't know what is happening either. Some email programs have a button to show pics and other icons but Comcast does not have that option.
I really need my emails to show the header logo, It makes it more professional. Any help would be appreciated.
Thanks

After discussing my problem with Microsoft, my ISP and my hosting company, I realized the problem is with my ISP. I switched my mail to Windows mail and now all the pics and graphics show. I no longer have a problem.

I had the same problem when I updated to the latest Zen version. My emails were working but no logo showing at the top. I ended up having to change all email templates like so:

Original logo call was "email/header.jpg"

had to change them all to a url "http://www.mystore.ca/email/header.jpg" and now they all work.

I treid every fix mentioned in this thread but that was the only way to get them to work..:flex:

one other thing to check
admin>configuration>email options
enable MIME html emails????
try this, should fix this problem

I have been racking my brain with this issue all morning - finally just followed the suggestion on here and have copied the full URL into the img code, and that seems to have done the trick. bit of a chew on though!

I had the same problem that all of you guys, but when I entered the path directory into my web browser i could see the logo but not on emails or the template itself.

this is what I did to make it work
on the email folder of my zen cart, changed the email_welcome_template

changes

Original

changed it to