Or not...

That isn't the solution after all.

I'm getting this error on the sidebox .. any ideas ? :(

Fatal error: Class 'faq_category_tree' not found in /includes/modules/sideboxes/faq_categories.php on line 22

Go back and make sure you uploaded all the files properly, if its not been added to the correct folder the class may not be getting loaded, hence the system can't find it.

Hope this helps

Derek

I am running Zen Cart 1.3.8a and have installed the FAQ Manager on www.myposprinter.com.

I am able to enter an FAQ through the admin. The question displays but not the answer.

The answer shows in the input box but does not display in Preview or on the store. The only place it displays is in the input box in the admin.

It does save, because I am able to recall it for editing. It just won't display on Preview or in the store.

Any ideas?

Hi,
I've just installed this mod on my store 1.3.8 and got most of the issues sorted thanks to the posts on this thread.

I just have a few tiny issues I would like to fix if anyone can help me:

1. The ask a question button only appears on the new and all pages not the actual catagories pages

2. When you go to the ask a question page the question box is prefilled with the number 5 for no apparent reason

3. When you click on a catagory it displays the list of questions, when you click a question I would like it to go straight to the question and answer page rather than having to then click the question again.

I hope all that makes sense to everyone.

Thanks

Doesn't matter, I've sorted it out.

For anyone who's interested this is what I done:

I done away with the ask a question form so that when someone clicks the ask a question button they are taken to the standard zen cart contact us form I achieved this by changing the following:

In file includes/modules/faqs_all_listing.php

<td colspan="2" align="right" class="main"><?php echo '<a href="' . zen_href_link(FILENAME_FAQ_SUBMIT, '', 'NONSSL') . '">' . zen_image_button(BUTTON_IMAGE_SUBMIT_FAQ, BUTTON_SEND_ALT) . '</a>'; ?></td>
          </tr>

changed to

<td colspan="2" align="right" class="main"><?php echo '<a href="' . zen_href_link([B]FILENAME_CONTACT_US[/B], '', 'NONSSL') . '">' . zen_image_button(BUTTON_IMAGE_SUBMIT_FAQ, BUTTON_SEND_ALT) . '</a>'; ?></td>
          </tr>

I repeated this for includes/modules/faqs_new_listing.php

Then to add the button to the catagory pages I added this code

<table border="0" width="100%" cellspacing="2" cellpadding="2">
	<tr>
            <td colspan="2" align="right" class="main"><?php echo '<a href="' . zen_href_link(FILENAME_CONTACT_US, '', 'NONSSL') . '">' . zen_image_button(BUTTON_IMAGE_SUBMIT_FAQ, BUTTON_SEND_ALT) . '</a>'; ?></td>
          </tr>
       
</table>

to the bottom of file includes/modules/faq_listing.php

Then the final step to make the page jump straight to the answer page when question is clicked:
in file includes/modules/faq_listing.php changed this:

case 'FAQ_LIST_NAME':
            $lc_align = '';
              $lc_text = ' <a href="' . zen_href_link(FILENAME_FAQS, 'fcPath=' . $fcPath . '&faqs_id=' . $listing->fields['faqs_id']) . '">' . $listing->fields['faqs_name'] . '</a> ';

to this:

case 'FAQ_LIST_NAME':
            $lc_align = '';
              $lc_text = ' <a href="' . zen_href_link([B]FILENAME_FAQ_INFO[/B], 'fcPath=' . $fcPath . '&faqs_id=' . $listing->fields['faqs_id']) . '">' . $listing->fields['faqs_name'] . '</a> ';

for anyone who can't get submit image going:-

add this:-

define('BUTTON_IMAGE_SUBMIT_FAQ', 'button_ask_a_question.gif');

to includes/extra_datafiles/faq_manager_file_names.php

:smile:

Hi,
I am having a little trouble with my sub catagories. If I click on a catagory that has sub catagories the main homepage is displayed with the subcatagories below it. Someone said that by removing the file open-operations/faq_application_top.php the problem would be solved but if I do that I lose the faq sidebox and all sideboxes after it.

Does anyone know how I can solve this issue?

Thanks

I'm getting this error when I turn on the FAQ sidebox

Fatal error: Cannot instantiate non-existent class: faq_category_tree in /home/divabou/public_html/Catalog/includes/modules/sideboxes/faq_categories.php on line 22

I can I correct this so that it can work?:frusty:

Originally Posted by divaboutiques
How do I clear this error for my FAQ manager I have installed all the file into the right folders, but when Iturn on the sidebox I am getting the following error.

Fatal error: Cannot instantiate non-existent class: faq_category_tree in /home/divabou/public_html/Catalog/includes/modules/sideboxes/faq_categories.php
on line 22

Looks like you haven't followed the instructions fully, you need to add the extra code to your application top, you'll find the code within the instructions.

Derek

I have looked in the instructions and there is not any codes within the instruction to place anywhere: thi is what I am getting for the instructions.

Contribution: Zen-Cart FAQ Manager
Version: 1.1.1
Designed For: Zen Cart v1.3.7 Release
Support: http://www.perfectdesigning.net

Modified(24/07/2007): http://www.imaginacolombia.com
WHAT DOES THIS MODULE DO?
This excellent Faq Manager module has the ability for users to submit questions, which can be answered and then activated by admin upon receipt of a system email.
The Faq Manager is capable of infinite categories and sub categories.
Admin has full control via a comprehensive administration panel where every setting can be managed.
The Faq Manager module also supports customer reviews and includes a category sidebox.
This module creates an easy way for you to add multi language FAQs to your Zen Store.
If you have problems with this module please contact us.

WHAT IS REQUIRED?

• NO files to over-ride
• 1 database modification
  ========================================================
  NOTE: If you have modified the file: includes/application_top.php in a previous faq-manager version or installing links_manager 2.x or poll_manager, restore the original Zen Cart 1.3.7 application_top.

INSTALLATION:
Step 1: Upload files to server
Step 2: Run .sql file

=== Step 1 ===
All files are arranged in the correct Zen Cart v1.3.7 structure.
Just upload to your server as they are without any editing required.
(Is prefered to change the template_default folder in this release to the foldername of your template. In this way you leave intact the template_default folder for future updates)
=== Step 2 ===
New database tables need to be created to store your new FAQs and FAQ categories.
New configuration options are added to the zen_configuration table.
Upload the included faq_manager.sql using the Zen-Cart Admin Sql Patches tool.

DONE!
Now enable FAQ categories sidebox in admin - admin/layout boxes controller

USE:
Admin/Extras/FAQ Manager has all configuration options.

HISTORY:
24/07/07 - Updated to use the initSystem (no application-top modification)
14/10/06 - Updated to be compatible with Zen-Cart 1.3.5 Release
05/05/05 - Initial Release
31/12/05 - Perfect Designing Development Release!

NOTE: This contribution was originally created by www.perfectdesigning.net. All credit goes to them. I just updated this great contribution to be compatible with Zen-Cart Version 1.3.5 and modified the instructions.

There is nothing in here to replace any codes, so again how do I clear this error
Fatal error: Cannot instantiate non-existent class: faq_category_tree in /home/divabou/public_html/Catalog/includes/modules/sideboxes/faq_categories.php on line 22

Okay I have restore my application_top file, but I went to turn on the faq sidebox and all my categories item and pages where blank. Now what to do?

Hello,

The error is telling you that it can't find the class, can you make sure that you add all required files, theres no reason for it not to work provided the files are all available on the server, also make sure the file permisins are correct.

I hope tis helps

Derek

I having problems with being able fckeditor with this mod. please if anyone can give help im getting this error.

Warning: Missing argument 1 for FCKeditor::__construct(), called in /home/dscott19/public_html/dealzrus2/admin/includes/modules/faq/collect_info.php on line 198 and defined in /home/dscott19/public_html/dealzrus2/admin/includes/fckeditor_php5.php on line 42

Fatal error: Call to undefined method FCKeditor::CreateFCKeditor() in /home/dscott19/public_html/dealzrus2/admin/includes/modules/faq/collect_info.php on line 200

can someone tell me how to fix this or point me in the right direction.

Hello,

The editor your using must be expecting an additional parameter which is not currently being received.

The best thing to do is have a look at the code where the editor works on a text area and copy the code, remember of course and make sure you change the name of it so it continues to work with the faq manager tables.

I hope this helps

Derek

Hi Everybody

I have installed this mod on 1.3.7 .. but I get this error on the sidebox

1054 Unknown column 'p.products_date_available' in 'where clause'
in:
[select p.faqs_id from faqs p where p.faqs_status = '1' and p.products_date_available >=20080413 limit 1]

Any ideas ?

NullMind:

Hi Everybody

I have installed this mod on 1.3.7 .. but I get this error on the sidebox

Any ideas ?

Theres a fix for this i think in this thread.

Regards

Derek

delia:

attached is the corrected sql file. I don't have the time to do more right now but if I get a chance, I'll make the necessary corrections to the mod and upload the corrected version. If that is, someone has a completely working faq manager (any version) that I can look at from both catalog side and admin so I can figure out this is supposed to work. Anybody?

Is there a way to drop all previous FAQ related entries to re-install this one ? I get duplicate errors, my installation is botched :/

duplicate .. question above

NullMind:

duplicate .. question above

You could either write a script for uploading via admin or simply go int your database via phpmyadmn or something similar and take care of the problem.

Regards

Derek

Hi guys -
I have updated the FAQ Manager and fixed a number of issues with it that I perceived as bugs. Some of the things I did are:

• I redirected it to the faqs_all page by default, the faq page does not work.
• I added the ability to set a default sort and to turn off the sort drop down
• Added the ability to turn off and on the display of some features
• When the ask a question page is disabled I redirected it to the contact us page, rather than showing an 'access denied' page.
• multiple other changes and logic fixes.
  I hope that someone will download it and try it before I add it to the downloads. If you have any questions let me know. There is an upgrade script for the SQL. Backup or try it on a test site first. Thanks.