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Forums / Addon Payment Modules / Credit Card Charges not processing

Credit Card Charges not processing

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Started by michaelberanek on 9 Oct 2006, 8:50 PM · Views: 1,602

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9 Oct 2006, 8:50 PM
#1
michaelberanek avatar

michaelberanek

New Zenner

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Apr 2006
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Credit Card Charges not processing

I'm hoping that someone out ther can help me out, I am finding that some orders are not processing through Authorize.net. Most orders go through, but I have had six in the last couple of weeks that are not going through. Is there anyway to trace this problem, Authorize.net just says that they have no record of the transaction.

TIA
michael beranek
TresJolieBaby.com

9 Oct 2006, 9:02 PM
#2
drbyte avatar

drbyte

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Re: Credit Card Charges not processing

Is there any pattern to these orders?

  • customer location

  • credit-card type

  • time of day

  • IP address of customer

  • customer email domain

  • purchase amount

  • coupons used

  • shipping method selected

  • tax rates applied or not applied or relevant

  • when you view the list of orders in Admin->Customers->Orders, what is the payment-type shown beside the order number?

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9 Oct 2006, 11:37 PM
#3
michaelberanek avatar

michaelberanek

New Zenner

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Re: Credit Card Charges not processing

In looking at the orders, they all say "cc" as payment type for the ones that didn't process, and Authorizenet on the rest. the times are all varied and the dates cover 4 different days. ( 2 days have 1,1 day has 2 and 1 day has 3). I did have both the authorize.net and basic cc payment modules active, but have removed the basic cc after reading some other posts.

I really appreciate your help with this.

TIA
michael beranek
TresJolieBaby.com

10 Oct 2006, 12:50 AM
#4
merlinpa1969 avatar

merlinpa1969

Totally Zenned

Join Date:
Mar 2004
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13,031
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Re: Credit Card Charges not processing

turn the stock cc module off

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