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checkout is just a blank page

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12 Oct 2006, 2:41 PM
#1
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futilemonk

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checkout is just a blank page

hello,

I am having trouble with the checkout. it worked fine earlier this week, but now it is just a blank white page. any ideas?

-thanks

12 Oct 2006, 2:55 PM
#2
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futilemonk

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Re: checkout is just a blank page

it is blank in firefox, but in IE it gives the "this page cannot be displayed" message.

http://www.atouchofmississippi.com/store

please help

12 Oct 2006, 4:01 PM
#3
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Re: checkout is just a blank page

also the shipping estimator is doing the same thing

PLEASE HELP

12 Oct 2006, 6:09 PM
#4
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Re: checkout is just a blank page

Have you tried restoring a backup of those files? Also check your modules directory for missing or corrupted files.

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

12 Oct 2006, 7:39 PM
#5
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Re: checkout is just a blank page

not yet because that will cost money...but i did look at the files and cannot figure out why they are not showing up.

i would think that at least something would show up..the header or an error message.

I guess i will try to restore the backup soon if nothing else comes up

thanks Kim

14 Oct 2006, 6:21 PM
#6
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futilemonk

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Re: checkout is just a blank page

ok i restored the backup and that worked!!.......

until i checked it again and it seems that everytime i add something to the cart I have to click "checkout" then it goes to a blank page and then i click "back" and then "checkout" again and it works.

has anyone ever heard of this? having to click checkout twice?

-thanks

6 Nov 2006, 6:59 PM
#7
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beilana

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Re: checkout is just a blank page

I had the exact same problem after I installed the 3.5 version of the super orders contribution to the new 3.6 zen-cart loaded from scratch.

This is how I fixed it. I was playing around with admin -> tools -> layout boxes. I selected the sideboxes/shopping_cart option, then set it to "single column status" = "OFF".

Once that was done, everything worked perfectly.

I am not as good at code as many of you guys, so maybe Dr. Byte or someone could give a better reason for this or put it on the bug status list.

Thanks,