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Email issues (Don't receive any emails sent including order confirmation)

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Started by e_hol_co_uk on 15 Oct 2006, 6:45 PM · Views: 7,109

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15 Oct 2006, 6:45 PM
#1
e_hol_co_uk avatar

e_hol_co_uk

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Email issues (Don't receive any emails sent including order confirmation)

Hi, I have been having trouble with sending/receiveing emails ever since I upgraded to 1.3.5. When a customer places and order they don't receive the account creation email or order confirmation and when I send emails from the admin they don't receive them either. I have installed the bugfix, looked at other peoples forum posts and followed the email troubleshooter, but still can't get it to work. Details of the email settings are below:

Title Value Action
E-Mail Transport Method smtpauth
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Verify E-Mail Addresses Through DNS false
Send E-Mails true
Email Archiving Active? true
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To Order [email protected], Order [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 1
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List Sales [email protected], Customer Service [email protected], Admin [email protected]
Allow Guest To Tell A Friend true
Contact Us - Show Store Name and Address 0
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password Disclosed
SMTP Email Mail Host mail.linuxdisks.co.uk
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

I have tried the different send setting i.e: sendmail and smtp and neither produces emails.

Many thanks in advance,

Ian

17 Oct 2006, 12:07 PM
#2
redge avatar

redge

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Re: Email issues (Don't receive any emails sent including order confirmation)

exactly the same problem as mine please help us. my shop is running online already and without knowing, people were trying to contact us but never receive their mails. help please. thanks.

19 Oct 2006, 3:15 PM
#3
Kim avatar

Kim

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Re: Email issues (Don't receive any emails sent including order confirmation)

E-Mail Transport Method smtpauth
E-Mail Linefeeds LF 

Try CRLF when using SMTP.

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

19 Oct 2006, 3:18 PM
#4
ajeh avatar

ajeh

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Re: Email issues (Don't receive any emails sent including order confirmation)

Note: you should reset the default values here:

Convert currencies for Text emails £,£:€,€

£,£:€,€

Linda McGrath
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20 Oct 2006, 6:53 PM
#5
e_hol_co_uk avatar

e_hol_co_uk

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Re: Email issues (Don't receive any emails sent including order confirmation)

Hi, Thanks for you posts, I have tried the settings and suggestions above and it still doesn't send any emails, my settings are deffinately right. Any other suggestions?

Cheers,

Ian

20 Oct 2006, 7:07 PM
#6
Kim avatar

Kim

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Re: Email issues (Don't receive any emails sent including order confirmation)

Have you yelled at your host?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

20 Oct 2006, 8:13 PM
#7
e_hol_co_uk avatar

e_hol_co_uk

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Re: Email issues (Don't receive any emails sent including order confirmation)

Hi, yes i have they checked the email log and the emails don't appear on it. They said that i could use sendmail or smtp auth. I am totally confused why its not working lol.

Cheers,

Ian

17 Nov 2006, 7:02 AM
#8
cshart avatar

cshart

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Re: Email issues (Don't receive any emails sent including order confirmation)

What bugfix are you talking about. I had to set up 1.3.5 because 1.3.6 was so buggy it won't work.

My email is setup as sendmail and I am getting the confirmation for the customer, but it is not notifying the store owner.

What should I do about this.

Also the customer does not get the welcome notice.

C

19 Nov 2006, 4:16 PM
#9
ajeh avatar

ajeh

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Re: Email issues (Don't receive any emails sent including order confirmation)

Actually you have that backwards ...

v1.3.5 has several bugs where v1.3.6 is pretty stable based on all the reports we are receiving ...

Sounds like you have experienced a bad upgrade vs a bad release ...

You might try the upgrade in a test directory with a test database and see if the next go 'round doesn't work better for you ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

Try our Zen Cart Recommended Services - Hosting, Payment and more ...
Signup for our Announcements Forums to stay up to date on important changes and updates!

20 Nov 2006, 8:37 PM
#10
cshart avatar

cshart

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Re: Email issues (Don't receive any emails sent including order confirmation)

Ajeh:

Actually you have that backwards ...

v1.3.5 has several bugs where v1.3.6 is pretty stable based on all the reports we are receiving ...

Sounds like you have experienced a bad upgrade vs a bad release ...

You might try the upgrade in a test directory with a test database and see if the next go 'round doesn't work better for you ...

I have tried 2 now just one clean installs and there were so many issues I gave up.

C

22 Nov 2006, 7:01 PM
#11
clane777 avatar

clane777

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Re: Email issues (Don't receive any emails sent including order confirmation)

Same issue. I as store owner am receiving a copy of signup but customer is not receiving the welcome letter with discount coupon. HELP

**C. Lane
www.chandlerlane.com
Candles by Hand: For some it's a hobby, others a gift**.
**

22 Nov 2006, 7:27 PM
#12
clane777 avatar

clane777

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Re: Email issues (Don't receive any emails sent including order confirmation)

Not sure why it worked, but I changed "confirm email dns" to true instead of false and I not only received my copy but customer rec'd theirs.

**C. Lane
www.chandlerlane.com
Candles by Hand: For some it's a hobby, others a gift**.
**