site "freezes" while in admin

Hello! While I'm in the admin section adding items or editing prices, etc. the admin "freezes" and so does my entire website. I'm usually able to add about 3 or 4 items and then all of a sudden I can't proceed. I get the "page cannot display" notice in my browser for both my admin and also when I try to open my website or refresh the page I'm editing on my website. I usually have to wait about 2 or 3 minutes and then it will work again, only to do the same thing over again after adding a few products. This happens with both Explorer and Firefox. Would this be an issue with my host? Has anyone else experienced this? Any help would be greatly appreciated.

"The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings." ---- is what happens, as if my site no longer exists for those few minutes. I also host my auction pics on the same site and during that time (sometimes) my auction pics do not show up on my auction pages either.

Zen Cart 1.3.5
Database Patch Level: 1.3.5

Have you an URL to your Catalog that we can look at?

Any slow downs in the Catalog?

Is this a clean install of v1.3.5?

If this is an upgrade, what version did you upgrade from and how did you do the upgrade?

What kind of server unix or windows?

What version php?

What version MySQL?

Ajeh:

Have you an URL to your Catalog that we can look at?

Any slow downs in the Catalog?

Is this a clean install of v1.3.5?

If this is an upgrade, what version did you upgrade from and how did you do the upgrade?

What kind of server unix or windows?

What version php?

What version MySQL?

Zen Cart 1.3.5
Database Patch Level: 1.3.5
v1.3.0.2 [2006-07-29 04:21:02] (Version Update 1.3.0.1->1.3.0.2)
v1.3.0.1 [2006-06-13 17:44:10] (Fresh Installation)

Server OS: Linux 2.4.21-32.ELsmp
Database: MySQL 4.0.27-max-log
PHP Version: 4.3.11 (Zend: 1.3.0)
HTTP Server: Apache

http://www.buttonbunny.com

Am I missing any info? I do not notice any slow downs in the catalog when it is functioning normally (when I am not messing around in the admin). I didn't have any issues when I upgraded to 1.3.5 other than the EZ Page link was missing from my admin but I fixed that. This was happening before the upgrade, but I wasn't adding a lot of items at that time and didn't think much of it. Also, could any mods cause a problem like this?

Thanks for replying!

You appear to be hosting with godaddy ...

Doing a search on godaddy, you will find that it is notoriously slow due to overloaded servers ...

Sounds like you are on a server that is either throttling your site or overloaded and slowing down your site ...

Sites should not run slow one minute, fast the next and then slow the next ...

This stalling is not normal ...

Speak to your hosting site about getting moved to a better server or consider one of our Certified Hosting sites via the hosting link at the top of your screen ...

Thank you so much for checking it out. I was afraid this was the situation since I have heard bad things about GoDaddy. I just didn't want to go through the trouble of moving everything.

Most, if not all, of the Certified Hosting sites that we have listed will move you from your old server to the new server ... :smile:

Does the SSL cert I purchased with GoDaddy go with me if I move? Sorry, but I don't really know much about hosting.

You own it ... talk to your new hosting site about this and they can help you better ...

I called GoDaddy and was told that the server I am on has a low load and that the only thing they can see is that there are a lot of database queries. Which of course to someone like me who knows nothing about databases and servers, he might as well be speaking German.

craftzombie-

I ran across this thread while looking for something totally different and my curiosity got the better of me.

From what I could find, you are not hosted directly by GoDaddy. Depending on the time of day they checked, they may or may not see a heavy load and probably didn't bother to check any logs.

Your site would appear to be hosted on a shared server.
What this means is your web host (the one you pay each month so you can have your website) is a reseller who is not on a dedicated (they are the only one using) setup.
They rent a certain amount of space from their hosting company and then resell portions to their own clients.
It's kinda like subletting office space. Someone rents an entire floor from the building owner and then sub-leases parts of that out to various businesses.
Done correctly this is not a bad (but not ideal) arrangement.

What this means for your site is that there is only a certain amount of processing power and bandwidth available, which much be shared by everyone. So if anyone else is using a large percentage of it, your site will suffer slow speeds (like having too many programs running on your desktop and everything takes forever) or could be totally unavailable if speed slows to the point page loads start to time out.

Ever have problem with your email not working then suddenly it is, then is stops again for no reason?
Your server is being repeatedly blacklisted listed as a spam server.
Your current one seems to get blacklisted several times per month (as of this morning, it was again).
If you have several spam sites hosted on the same server, they are also going to be using a lion share of resources as they do their mailing or other operations since I would assume they store their mail/member lists in a database and use scripts to automatically bulk send or perform other operations.

I tried to check on the company I assume is your host, but all I got as was a single splash page with a logo.

From taking a look at the records for your server, my advice is take your domain and your website and find a better host and change registrars fast.
Ajeh has it right. You need to switch.

craftzombie:

I called GoDaddy and was told that the server I am on has a low load and that the only thing they can see is that there are a lot of database queries. Which of course to someone like me who knows nothing about databases and servers, he might as well be speaking German.
Translation: You've got pedal to the metal but since you're stuck in the snow, you're not going anywhere! :unsure:

GoDaddy is notourious for overloaded Servers and especially with sites using PHP / mySQL, even though there is nothing wrong with your site or files, you're not getting any traction because of too many mySQL queries.

Hopefully, that problem has been solved because you've moved to another Hoster.

Thanks for the replies! I am in the process of switching as we speak. I chose a host from the hosting link and am waiting for a reply to some questions I had regarding the move. Hopefully I'll be able to give a big middle finger to GoDaddy soon. I appreciated you taking the time to help.

-April
:)

Translation: You've got pedal to the metal but since you're stuck in the snow, you're not going anywhere!
I have never heard it phrased better...:rotflmao:

Thanks for the replies! I am in the process of switching as we speak. I chose a host from the hosting link and am waiting for a reply to some questions I had regarding the move. Hopefully I'll be able to give a big middle finger to GoDaddy soon. I appreciated you taking the time to help.

Anytime. It's always nice to give certain folks the finger.

I just started out in hosting and am mainly just offering space to our design clients or I'd have offered you a host (plus didn't want to sound self-promoting by saying "they suck..host with me") and yes..I'm on shared until I get a few more clients and can afford the move to a dedicated box.
Once on dedicated, I hope to get (sigh) Zen certified.

If you have any problem getting set up, feel free to PM on yahoo messenger. Should be listed in my profile.

Best of luck!

wolfear:

I have never heard it phrased better...:rotflmao:

Anytime. It's always nice to give certain folks the finger.

I just started out in hosting and am mainly just offering space to our design clients or I'd have offered you a host (plus didn't want to sound self-promoting by saying "they suck..host with me") and yes..I'm on shared until I get a few more clients and can afford the move to a dedicated box.
Once on dedicated, I hope to get (sigh) Zen certified.

If you have any problem getting set up, feel free to PM on yahoo messenger. Should be listed in my profile.

Best of luck!

Ha! GoDaddy's ears must've been burning. I did some major editing in the admin last night and it never froze and was lightning fast. Too bad it's not like that all the time. I'm still waiting for some answers from the host I chose, but it's the weekend and people have lives, so hopefully I can get the ball rolling tomorrow. I was just concerned about the fact that I host my auction pics on my website too and how the change would effect things. And my email addresses and my SSL cert. All dumb questions, but hosting is foreign to me for the time being. I'm so sorry I ever started with GoDaddy, but I guess its a learning experience.

:)

You should be able to make an almost seamless transition.

A few things (just in case your new host doesn't tell you):

Backup everything!

When you find your new host, don't transfer your domain or cancel your current until you get everything working on your new account. You should be able to work on your new host without changing your domain over. That way if there is a problem, your site is not unavailable.

Backup everything!

You may need to have your new host install your SSL if you are not comfortable doing it your self or their setup doesn't allow it. you will have to check with them.

Backup everything!

When you switch your domain to the new server, sometimes it can take up to 72 hours to fully propagate. During that time, your site may appear and disappear randomly. Normally it should take 24 to 48 hours, but allow up to 72. If you still encounter problems after that, contact your tech support.

Backup everything!

You should be able to set up emails to match what you have now. Just be aware that your new email might not work until your domain has fully transferred over to the new server. As a failsafe, you might temporarily change your site's contact emails over to a non-hosting email account (like a yahoo or other ISP account, don't use a free account like hotmail) and possibly set up a mail forward at your old host during the transisition. That should allow you to continue to receive your email until everything has fully transferred and any bugs are worked out.
If you use paypal (or actually, any payment gateway), make sure you are not using a hosted email account for your payments and notifications. If so, get that switched over to a permanent non-hosting account. Email is potentially one of the top issues on almost any host as, depending on your hosting providers setup, email is usually one of the first things to go when there are server issues.

Backup everything!

And you will have server issues. Even if your host manages to hit their 99% uptime (I think the average is around 96-98%, but don't quote me on that), that is still around 7 hours per month or 80+ hours per year downtime (based on 30 day month and if my math is working this morning).

If your new host has a support forum, be sure to join it. If there is a "server status" or announcements thread, I would suggest subscribing. This will alert you to any potential or current technical problems. Might not be before your customers notice, but at least you will know if the problem is with your site or the server and can respond accordingly.

And, just in case I forgot to mention it: Backup everything!

Best of luck and success in your business.

This turned out to be a problem with a password manager program called Billeo.

I recently upgraded Firefox and for some reason it kept crashing on me. After googling the problem, I found forums discussing issues with certain add-ons and Firefox.

Billeo was something I added on a few months ago when I was too cheap to pay for the full version of Robo Form. I disabled Billeo and suddenly Firefox & Explorer were running wonderfully. I noticed I wasn't having any problems that evening when I was in my admin adding products, etc. so I did several tests to see if Billeo really was the issue and it turned out it was. I have completely removed Billeo and have been successfully using the Zen admin for the past 3 weeks with no issues whatsoever, plus some other sites I was having issues viewing are no longer a problem. I was unaware that a program could cause a problem like this.

Thanks to everyone who tried to help. Sorry for wasting you time!!! :(